ComplaintsforCatalis Payments

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Oct 24. 2024 I used the first of three third party sites that the *** recommended for paying off my 1040 remaining tax balance. This site's business is called PayUSATax. See screenshots of the company's website failure and failure of payment. The next thing I know, I have a charge from PayUSATax under the name "US Treasury". The payment failed so how could they have charged me. The company now will not respond to any of my emails, nor forms I filled on their website to be contacted, and I even waited on hold for 2 hours on Oct 29, 2024 on their customer service line to explain my situation...she interrupts me to ask "Right now are you trying to pay?", and when I respond that I need the money back that they took without my consent she didn't even let me finish my sentence before hanging up on me. I went to check online at reviews of others using this company's services, and to my surprise everyone is calling it a scam as the same happened to them and their money never even went to the *** to pay their taxes off. This company is just stealing our money and not even sending it to the *** as they are supposed to. (here is the website with the endless reviews from everyone else PayUSATax has scammed: *************************************************************************** ).

  Business response

  11/01/2024

  Hello,
  
  Can you provide the following information so that we may locate your PayUSATax payment?

  
  Confirmation Number (Should be no less than 7 numbers ending in 4):
  Full Social Security number (if no confirmation number):
  Name on card used to pay:
  Last 4 of the card/account used to make the payment:
  Amount that was paid without Fees:
  Date Payment was made:

  
  You can also contact one of our *** certified agents at the number ************** option 1

  
  Thank you,
  VPS Client Support Team

• Initial Complaint

  10/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In April of 2022, we paid the balance due (in the amount of $5,609.00) on our 2021 Federal tax return by cr. card through payUSAtax which is powered by Value Payment Systems, LLC. We subsequently received a notice from *** showing this amount had not been paid. After learning the amount was transmitted under the wrong *** (one digit in the *** was off), we went to *** and provided documentation to show the amount was mistakenly transmitted under the wrong *** and *** moved the money to our account which we thought resolved the issue. However, the money was subsequently moved from our account and after going through the ************************** we were notified in August of 2024 that our payment of $5,609.00 was returned by the *** to Value Payment Systems as part of a lump sum direct deposit to an ACH checking account with ************ on May 3, 2023. As a result, on Sept. 4, 2024, we had to pay the *** the $5,609 a second time plus penalties and interest in the amount of $1,366.45. I have called payUSAtax and Value Payment (Catalis) customer service numbers numerous times and provided details for them to elevate to a Supervisor that I was told would submit an inquiry to chargebacks and would get back with me when they hear back from chargebacks. In addition, I have submitted online requests through the payUSAtax and Value Payment systems (Catalis) websites. As of this date, we have not received any response or acknowledgement of our inquiry, nor have we received the $5,609.00 that *** returned to them. As such, we are requesting Value Payment Systems (Catalis) return the money paid through payUSAtax in the amount of $5,609.00 that was refunded to them by the *** in May of 2023. In addition, they should reimburse us for penalties and interest in the amount of $1,366.45 that we had to pay as a result of our payment being returned to Value Payment Systems in May of 2023. Our original confirmation number received from Value Payment Systems is *******.

  Business response

  10/25/2024

  Hi - 

   

  This payment is still showing as being with the *** on our side. We are not showing any chargeback or reversal of the payment. I have sent this information to ur *** specialist to see what she can find but you will need to contact the *** to see what they have on their end right now. This is their trace number you will need to provide them with to see what happened with your payment. Please reach out to the *** at ************** for individual income tax payments and provide the ***** number for them to trace your payment. If you are told they cannot use this number to locate your payment, ask for an *** Supervisor as this is the number they have provided as confirmation that they have received your payment

   

  ***** Number: 

   - 268250870003519

  Thank you, 

  VPS Client Support Team 

   

  Customer response

  10/30/2024

   
  Complaint: 22469027
  
  I am rejecting this response because: The *** has already performed a ******** trace of our payment of $5,609 that was remitted through payUSAtax powered by Value Payment Systems in response to our request for assistance through the Taxpayer Advocate Service.  The result of their trace shows the payment was returned to Value Pay Systems as part of the lump sum payment scheduled to be credited to an ACH checking account with ************ on May 3, 2023.  Please see the attached letter from the Taxpayer Advocate dated August 23, 2024, which provides the results of the ******** trace.  The letter notes:  "Due to the fact your payment was part of the lump sum credit scheduled to be deposited on May 3, 2023, to Value Pay Systems' Financial Institution, you must contact Value Pay Systems directly for the refund of your payment.  The ************************ does not have authority to demand the return of the funds from Value Pay Systems, this is now a civil matter between you and the 3rd party."
  
  Sincerely,
  
  ***** *****

  Business response

  10/31/2024

  Hi  - 

  I have had our *** team trace your funds on our side. They found that you disputed your payment to the *** on 06/16/2022 and we were debited for this amount. We submitted the dispute invoice to the *** a few days later. The dispute was then cancelled on 07/19/2022 and then we were credited back the funds. The cahrgeback was not cancelled before the *** credited us the disputed funds that were were debited and these funds were apart of the lump sum that they informed you of on 05/02/2023. Please attach how you would like your funds credited back to you. A check mailed directly to this address or through an ACH to your account. If you would like it through ***, then please attach a voided check with the banking information you would like this credited to. 

  Thank you, 

  VPS Client Support Team 

  Customer response

  11/12/2024

   
  Complaint: 22469027
  
  I am rejecting this response because:  While I agree the $5,609.00 should be returned and would like it to be returned immediately by check, I did not select accept the offer because that would close my complaint, and VPS has not yet responded to my request for $1,366.45 in penalties and interest paid to *** because of our payment being returned to VPS.  VPS has had our funds since May 2, 2023 (over 17 months) and made no effort to return the funds to us even though I called the VPS Customer Support line on many occasions inquiring about the funds and submitted written requests through the VPS Customer Support website.  Had VPS acknowledged receipt of our funds and returned them to us in a timely manner, we would not have had to pay the *** $1,366.45 in penalties and interest.

  As such, as noted in our Desired Settlement statement, we are requesting VPS return the $5,609.00 and reimburse us for the $1,366.45 in penalties and interest paid to the *** as a result of VPS not timely returning our funds.

  
  Sincerely,
  
  ***** *****

  Business response

  11/18/2024

  Hi - 

   

  I have sent this infomation to our *** team. Is the address on the complaine the address to mail the payment to?

   

  Thank you, 

  VPS Client Support Team

  Customer response

  11/19/2024

   
  Better Business Bureau:
  
  The address in the complaint (*****************************************; *****) is the correct address to send the payment to.   
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  10/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On June 12, my son ****** **** submitted a payment to ************************** in the amount for $2555.38. He submitted after the *** website recommended this website to process card payments. I have received emails about a delay, so I way patient. Now, I am receiving letters from the *** stating the payment has not been received. I have attempted to call their customer service and after over 5 hours on the phone, I have received no help. I have also sent messages through the website and have yet to receive a response. I also have financial statements showing the money being withdrawn from my son's card. I just want my payment credited to my account.

  Business response

  10/22/2024

  Hi,

  
  We've located your transaction in our system. This transaction has been sent to the *** as the ***** Trace number is the confirmation from *** letting us know they received the payment. 
  
  Please reach out to the *** at ************** for individual income tax payments and provide the ***** number for them to trace your payment. If you are told they cannot use this number to locate your payment, ask for an *** Supervisor as this is the number they have provided as confirmation that they have received your payment.
  
  *****:
   - 268455770006627

  
  Thank you
  VPS Client Support Team

• Initial Complaint

  10/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Paid my federal taxes through this company last week. *** still pending and no one has picked up the phone. The *** needs a certain EFT number to look up the payment, but all numbers including customer service hang up immediately. Ive been on hold for an hour through a Tennessee number Catalis, who works with payUSATax, and world pay for a hour now and no luck. This is ridiculous. The amount of people who paid through this company only to find payments never made it to the irs is astounding. My money has been taken from my bank account already and cleared but why has the irs not received the payment?

  Business response

  10/07/2024

  Hello,
  
  Can you provide the following information so that we may locate your PayUSATax payment?

  
  Confirmation Number (Should be no less than 7 numbers ending in 4):
  Social Security number (if no confirmation number):
  Name on card used to pay:
  Last 4 of the card / account used to make the payment:
  Amount that was paid without Fee’s:
  Date Payment was made:

  
  You can also contact one of our IRS certified agents at the number 1-888-877-0450 option 1

  
  Thank you,
  VPS Client Support Team

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sep 5th, I paid my (11th of 12th) installment agreement for our 1040 form, Tax of 2022, as always. The transaction did not complete. The message said: ``A timeout occurred. Please try again in a few minutes. Error 524. I tried many times without success.On Sep 6th, I saw that I was charged 13 times. I tried to resolve the issue first with my credit ************* Then I called IRS. They advised me to call payUSAtax. I called many times, and even spending 3:49 hours in hold, they do not answer. I sent several emails too, without answer. I have pictures and video of the error (when they occurred) and the prove of my emails and calls.I need my money back, please!

  Business response

  10/07/2024

  Hi - 

  The EFTPS number and accepted status means that the IRS has your payments. You will need to contact them with each number to request any needed refund of duplicate payments. The funds are not longer with us but are with the iRS. 

   

  Thank you, 

  VPS Client Support Team 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/13/24 I made a FEDERAL tax payment for estimated taxes thru this company.When I pushed the button to obtain a receipt for my records, my printer printed another document, not my receipt.I called these poeple three times. I emailed them also using their online contact form.I stayed on hold an hour one time, and more than 40 minutes twice. No one ever picked up.I got no response from the email.All I want I a copy of my receipt. The verification number is below

  Business response

  09/17/2024

  Hello,
  
  Thank you for submitting your request to VPS Client Support Team. Can you provide the following information so that we may locate your PayUSATax payment?

  
  Confirmation Number (Should be no less than 7 numbers ending in 4):
  Social Security number (if no confirmation number):
  Name on card used to pay:
  Last 4 of the card/account used to make the payment:
  Amount that was paid without Fees:
  Date Payment was made:

  
  You can also contact one of our IRS certified agents at the number ************** option 1

  
  Thank you,
  VPS Client Support Team

  Customer response

  09/17/2024

  The business requested additional information to respond to my BBB complaint.

  Here is the information they requested:

   

  Confirm # *******

  SS #*********

  Name on card: **** *********

  Last 4 of card used #****

  Amt $20,038.00

  Date 9/13/24

   

  PLEASE forward this on to the business. Thanks

   

   

  Customer response

  09/24/2024

  The business requested additional information to respond to my BBB complaint.

  Here is the information they requested:

   

  Confirm # *******

  SS #*********

  Name on card: **** *********

  Last 4 of card used #****

  Amt $20,038.00

  Date 9/13/24

   

  PLEASE forward this on to the business. Thanks

  Business response

  09/26/2024

  Hi - 

  Our receipts are autogenerated so we cannot resend those. This transaction has been sent to the *** as the ***** Trace number is the confirmation from *** letting us know they received the payment. 

   

  Please reach out to the *** at ************** for individual income tax payments and provide the ***** number for them to trace your payment. If you are told they cannot use this number to locate your payment, ask for an *** Supervisor as this is the number they have provided as confirmation that they have received your payment.
  
  *****:
  

       - 268466170006967

   

  I have attached what I can see on our side so that you have it for your records. You will also see the ***** number attached to the payment that the *** sent when they received your payment. 

  Thank you
  VPS Client Support Team

• Initial Complaint

  09/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Regarding: Form Set # , TC-********* Regarding: Description of the issue: Customer Name: ****** **** ***** Regarding: Phone: ********** Regarding: Form Set # or Case #**STSC03947 Regarding: Jurisdiction: California Regarding: Filing Type: Small Claims I received an email from your company very recently asking ME if I want to have a Mediation with Case #**STSC03947.However, the email did Not Even State On Who The Defendant Was?I did email back your company a response and they Refused To Tell ME Who The Defendant Was, but Referred Me Back To The Small Claims Court House for that information.When I found out who the Defendant Was Which Was Reddit, I contacted ************ Back Again, Via Email And Told Them That I Want To Settle With Mediation, But Made It Clear That I Am Not That Tech Savvy And Wanted Some Extra Help!Sadly, Instead Of Ever Receiving The Extra Help With How To Use Turbocourt For Mediation Since I Never Used Turbocourt Before, The Person Who Responded Back To ME By Email Just Tells Me Rudely That They Referred My Complaint and/or Concerns For Mediation Right Back To The Courthouse Instead Since They Were Not Interested In Getting Involved With My Small Claims Court Case Any Longer!So Why Did You Bother Contacting Me To Begin With Is The Question?I just can Not Believe How I Have Been Mistreated And/Or Rudely Treated By Some Of Your Online Staff Members For Doing Absolutely Nothing Wrong!****** **** ***** ---------- Forwarded message ---------Hello ******,We have forwarded your request directly to the court as they process all claims and take care of ODR matters. Please contact the court directly if you have any questions or need further assistance.From: *************************** <********************************************>Date: Fri, Sep 13, 20** at 5:32PM Subject: TurboCourt: help request notification for Form Set # , ***************: ****************************

  Business response

  10/07/2024

  We appreciate your feedback. TurboCourt provides the Online Dispute Resolution (ODR) technology platform and offers technical support to the Court. However, TurboCourt is not authorized to provide direct assistance to end users of the platform. Users may contact the Court directly with questions or to request other assistance.

  Court Link for LA ODR: https://my.lacourt.org/odr/small-claims (This link has a chat option with the court for your convenience).

  The DCBA - Small Claims Advisor Contact Link is: https://dcba.lacounty.gov/contact-us/ (Has useful phone numbers and information for small claims advisors, their main phone number is: 800.593.8222). 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 9/8/24 I used payUSAtax (powered by Value Payment company) to pay Q3 IRS quarterly tax. When I entered the information I received a message that there was a problem and to try again in a few minutes. I wanted more than few, attempted payment, and got the same message. Waited longer, attempted again, same message so I gave up. Next day I noticed 4 payments ($1500.00) as well as for charges $27.60 service fees. I called the number listed for payUSAtax, was on hold for 1 hour, spoke to representative (9/9/24) who said I had to call the ***. I do so and was told that ONLY the merchange (payUSAtax) could cancel the charges. I called payUSAtax abain (7:00 a.m. CDT, 9/12/24), on hold 1 hour, and again told the same thing despite my clarifying exactly what the *** representative told me. I am concerned that instead of $1500 my account will be drained for $6000! payUSAtax is taking NO responsibility for a problem their systrem OR the Value Systems problem called. I also attempted to reach Value System in ********* but was unable secondary to yet another long wait time. The *** should remove payUSAtax from the options and this company should be investigated. Thanks, ** **********, ***

  Business response

  09/13/2024

  Hello,
  
  Can you provide the following information so that we may locate your PayUSATax payment?

  
  Confirmation Number (Should be no less than 7 numbers ending in 4):
  Social Security number (if no confirmation number):
  Name on card used to pay:
  Last 4 of the card/account used to make the payment:
  Amount that was paid without Fees:
  Date Payment was made:

  
  You can also contact one of our *** certified agents at the number ************** option 1

  
  Thank you,
  VPS Client Support Team

• Initial Complaint

  09/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I tried to pay my taxes with my credit card through payusatax.com. It didn't go through the first time and the website told me to try again, so I tried two more times. Each time it failed, so I finally gave up and paid my taxes directly from my bank account using another avenue. However, I got three "Payusatax Convenience Fee" charges on my credit card! I called payusatax.com and waited on hold for over an hour before someone answered. They told me to call the *** to get the convenience fee's reimbursed. I called the *** and they had no idea what I was talking about and told me to call payusatax.com to get reimbursed. I am currently on the phone waiting on hold for a second time with payusatax.com and I've been on hold for over 2 hours! This is the worst service I've ever experienced of any company I've ever worked with. I want these three "Payusatax Conveneince Fee" charges refunded on my credit card!

  Business response

  09/12/2024

  Hello,
  
  Can you provide the following information so that we may locate your PayUSATax payment?

  
  Confirmation Number (Should be no less than 7 numbers ending in 4):
  Social Security number (if no confirmation number):
  Name on card used to pay:
  Last 4 of the card/account used to make the payment:
  Amount that was paid without Fees:
  Date Payment was made:

  
  You can also contact one of our IRS certified agents at the number ************** option 1

  
  Thank you,
  VPS Client Support Team

  Customer response

  09/16/2024

  Thank you for your help.  Today I was refunded all three convenience fees on my credit card.  I didnt have to call them either, they just did it on their side.

  Customer response

  09/16/2024

   
  Better Business Bureau:
  

  I was refunded all three convenience charges
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you!
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  The *** recommends this web site ******************************, owned by value payment systems to make payments. On 9/4/24 I made a payment to *** through this website. There is a "convenience fee" of $111.33 for using this website. I was charged 2X for this convenience fee for the same transaction, and called ************************** customer service line to have this resolved. I called multiple times, have been placed on hold for an hour before I hung up due to a large volume of calls to their customer service. Eventually I have gotten through twice, and the call was disconnected within 1 minute of getting through. I have now read reviews on line and it is apparent that this in their method of operation. the customer service phone number is ************. Thanks for your assistance.

  Business response

  09/12/2024

  Hello,
  
  Can you provide the following information so that we may locate your PayUSATax payment?

  
  Confirmation Number (Should be no less than 7 numbers ending in 4):
  Social Security number (if no confirmation number):
  Name on card used to pay:
  Last 4 of the card/account used to make the payment:
  Amount that was paid without Fees:
  Date Payment was made:

  
  You can also contact one of our *** certified agents at the number ************** option 1

  
  Thank you,
  VPS Client Support Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩