Business ProfileforMDsave, Inc.

On 09/30/2022 I purchased a voucher for a cardiological tilt table test from this company. Not once did the company disclose the fact that $193 of the $1,112 that I paid would be charged as a "payment processing fee". Had this $193 charge been disclosed to me at the time of purchase as part of the $1,112, I would never have purchased this voucher. Had the voucher receipt, itself, listed the $193 payment processing fee in a itemized breakdown of the $1,112, I would have canceled the transaction immediately. The company's website does not disclose the AMOUNT of a "payment processing fee" (i.e. a percentage of physician and/or facility charges). Ordinarily, payment processing fees are reasonable1 to 2%so there would be no reason to worry about $20-25; but when I discovered that the amount of the payment processing fee was $193, listed on the superbill I was sending to ***************** for reimbursement of the procedure, I was dumbfounded. This will be a non-reimbursable amount when I submit the medical procedure superbill to my insurance company. In believing that this voucher would save me about $200, rather than having the procedure done locally in ***********, **, I drove 3 and 1/2 hours each way to get to the ***********, **, hospital to have this procedure done, which cost me in gas and time. I figured that the insurance company's reimbursement of 80% of $1,112 would make it worth it for me to make that drive. But now that I have an extra $193 to pay, using this company's voucher program ended up costing me more money rather than saving me money. My complaint is that I was not able to make an educated decision based on the information provided to me by MDsave at the time of purchase of the voucher. I would expect the company to refund the $193, since that charge was never disclosed, at any point in time, on the website, in my receipt, on the voucher, or in email efforts to obtain a super bill for my insurance company.