Business ProfileforHeritage Funeral Home & Cremation Services, LLC

She was SO unprofessional from beginning to end and only cared about money."I suggest you leave here right now and ask friends families for money to help get it paid".She gave me 7 days to come up with the money.On the day I say goodbye I get a call from Medcure that they are sorry, but due to the long wait on receiving my father they will no longer approve my fathers costs. While waiting,Brooke was thawing my father out for nearly 1 hr before telling us we could go see him, in a room with a different man's picture on it.Strangers that were visiting this other man joined my family thinking they were looking over someone else. It was horrible, it was awkward. Blood was oozing from my father.He was put in a cardboard box.My son had to see his pawpaw go in such a horrible traumatic way!It took this funeral home 4 days to get my dad from Nashville, costing us $1109.87 for Brookes mistake. Very poor user experience. Money was donated to my father that I HAD TO FIGHT FOR because Kim lost the receipt or she "couldn't find it" &since she didn't find it or believe me, I was told that it wasn't paid. I had to then ask my friend to send a screenshot where he paid over the phone. No telling who donated that did not get accounted for. This was upsetting!What a nasty memory I'll always have.I will never recommend this place UNLESS it is all done by Ricky P*****. He was very genuine in his apology, something we never experienced from anyone else at this place of business. As for Brooke, you should be ashamed of yourself and you most definitely can be better! If I was given the chance or even communicated with prior to my son seeing his pawpaw, I MOST DEFINITELY would have brought a sheet to wrap around my father who was in a body bag with hospital blanket. I would have made SURE my father looked loved, warm, peaceful and on his way to be with my brother and God!! I would have done this for my son because it is HE who will be traumatized more than I will be forever!