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Complaint Details
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Initial Complaint
10/28/2024
- Complaint Type:
- Facilities Issues
- Status:
- Resolved
Called to load money on my chime prepaid debit card was informed by ******** at 5.42p.m. on Thursday October 24th **************************************************** Saturday to stock ***************** states that they are open and running until 10:00 p.m. providing false advertisements to consumers.
Business response
11/02/2024
November 2, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the operating hours at one of our locations in ********, **.
We have shared this complaint and our customers contact information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be appropriately investigated and appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer response
11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
10/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was traveling to ************** and stopped in ****************** I went into the dollar general and bought a go2bank card I loaded $420 on it, went straight to my car to activate it and I had already been activated, I filed a complaint with the BBB in ***** they advised me to contact you. I've called go2bank numerous times and they hang up on me, I want what is rightfully mine. I want my money back.Business response
11/02/2024
November 1, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a go2 bank card purchased at one of our stores in ******, **.
Upon receipt of this complaint, we partnered with our third-party vendor, and they confirmed this card loaded correctly and that it has been redeemed. Unfortunately, we are unable to provide a refund for a redeemed card and if our customer is not the person who redeemed this card, we respectfully encourage her to reach out to Go2Banks customer service and open a fraud claim. This will start an investigation into the charges and hopefully bring a resolution to this matter.
We understand it can be very frustrating being directed to another customer service, but this step is necessary at this point to resolve our customers issue.
We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Customer response
11/07/2024
Complaint: 22452864
I am rejecting this response because: I've already filed a complaint with ******* they say it's your responsibility and your saying it's there's. I just want my money back I'm 63yrs old and live on SS
Sincerely,
******* ********Business response
11/13/2024
November 13, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the rebuttal to our response regarding the complaint from our customer referencing a go2 bank card purchased at one of our stores in ******, **.
As previously stated, upon receipt of this complaint, we partnered with our third-party vendor, and they confirmed this card loaded correctly and that it has been redeemed.Unfortunately, as mentioned, we are unable to provide a refund for a redeemed card and if our customer is not the person who redeemed this card, we again respectfully encourage her to reach out to ******** customer service and open a fraud claim. This will start an investigation into the charges and hopefully bring a resolution to this matter.
We understand it can be very frustrating being directed to another customer service, but this step is necessary at this point to resolve our customers issue.
We believe this rebuttal has been appropriately addressed and we appreciate you bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
10/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Thank you for reaching out to Dollar General. We would like to have our district manager speak with you directly to discuss your concerns. So that we may be able to address this is***, will you please respond to this email with your name, and a phone number where you can be reached? Is this the store you have mentioned in your email? 3618 ********************************************************************* If you would like to use our Store Locator, please follow the link below. **************************************************** We apologize for any inconvenience and look forward to addressing your concerns. Kind regards, Janani S| HCL Customer Service Specialist | ********************** From: ****** <*******************************>Sent: Monday, September 23, 2024 9:52 AM To: DG Public Relations <*********************************************************>Subject: Complaint against Dollar general Topeka Kansas store on ********************** , I am making a formal complaint against this store I was trying to upload a green dot debit card with Money and was denied because the clerk told me I couldn't use another debit card to pay for it ,it had to be cash.I.did not see any type of sign stating this or anything in the receipt referring to this .I walked almost a.mile just to get treated like a criminal and it was indignant.I called to complain to the store assistant manager and she stated that because of the fraud people do with debit cards they don't use other cards to upload cards.This here is not only a violation of my right to be treated fair and with dignity but it is against store policy.I asked for Corporate numbers she couldn't provide that information.I.will *** if not compensated for my time and the disrespect. Thank you for contacting Dollar General. A representative from our ************* team will promptly review your message. If you submitted a question, we will respond as soon as possible. We are glad to help!Business response
11/01/2024
11/1/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22449838 Customer Name: ****** ******
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, ***Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of yesterday afternoon,our district manager reported that she has tried to reach out to our customer by phone and email. Once our customer responds, our district manager plans to address the policy concern with respect to acceptable tender for reloadable prepaid cards.
We are confident this concern is being properly addressed and that the necessary amends are being made.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Initial Complaint
10/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went in to load money on my ****** account I gave the lady ****** dollars and was handed back ***** and then she said it didn't go through and the other lady came up and called manager and they said for me to come back the next day the manager would be there I went back at lunch and was told she was gone that she was only there for her and a half that morning I was given a 800 number to call but it's not a problem with the card it was y'all's system that failed my receipt shows clearly that it failed and I was in titled to an immediate refund but was told no cuz it might come through that it takes awhile sometimes the ladies where very nice the first day but one lady was really rude and short the next day and was just being ugly about itBusiness response
11/02/2024
November 2, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ****** ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding trying to load monies to his ****** account at our store in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reports he has tried to reach our customer by phone and by email and when he is able to speak with our customer, he plans to address his concerns.
We believe this matter will be appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
10/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I stopped at a Dollar General in *********, ** (********* area) on the corner of ***** and ******************* on Saturday, October 19th at 6:15pm. I purchased some cookies and a bottle of ************** getting home I opened the Sunny D and the taste was so bad it almost made everyone sick. It is still early to know if it will harm us. The bottle expired on August 18, 2024. I am trying to figure out why your stores are selling products that are expired 2 months. The main concern to me is why it was that close. Sunny D on the shelf at every other store doesn't expire for a year. Why is Dollar General putting such old products on their shelves? I had a problem with this about 5 years at a store in ****** because of the taste, and now I'm starting to see that this is likely the cause. Dollar General is either stock piling product for years, or they are getting a deal on older products and still selling them for the same price, even if they are expired. I requested the local health inspector to come inspect all of your stores products for expired and bacteria filled products. I am disappointed in the quality of your stores. This is unacceptable.Business response
10/31/2024
10/31/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22446484 Customer Name: ******** *******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding expired product at one of our stores in *********,***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of yesterday afternoon,our district manager informed us that multiple attempts have been made to connect with our customer via phone and email with no response. In the meantime, our district manager indicated that steps have been taken to take full account of shelved product and to reinforce with our local team members the importance of stock rotation.
We are confident this issue has been appropriately addressed and look forward to speaking with our customer to apologize and make the necessary amends.
Again, thank you for bringing this matter to our attention.
Sincerely,****** ******
Customer Relations Supervisor
**********************
~LBInitial Complaint
10/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 10-16-24 apprix. 1:45pm, I went to the dollar general near me in the ***** area code. I tried to load exactly $10.00 on my cashapp, I asked the cashier ( Nette ) if they charge anything to do the transaction and she said no we dint charge anything. When I got home and checked my card and it said $9.00 loaded at dollar general. This was an inconvenience to me because I had to go to dollar general again and put $1.00 dollar on my card. I called the store but it rang none stop no one ever amlnswers the number. Anyway I called customer service to complain and was hung up on after holding on for 15 minutes because I asked to speak with a supervisor because I wasn't satisfied with him not helping me. So I called back and Cheska Ref# ******* took my complaint. But I dint feel like I'm satisfied with leaving it there.Business response
10/30/2024
10/30/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22431062 Customer Name: ******* ********-**********
Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a transaction made at one of our stores in ***********, ***
Upon receipt of this complaint, we have partnered with our **************** team to investigate this concern. According to the receipt (attached to this complaint), all $10 was applied to the customers card. In addition, we have verified there is no charge to add monies to a CashApp card.
We are confident this concern has been appropriately investigated.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBInitial Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My card was charged $67.16, I was told they would refund me within 3 days, it never happened. I filed two complaints with the company, only to be told I wasnt charged. I have proof I was charged by store #*****.Business response
10/29/2024
October 29, 2024
Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: *********** **********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a charge made on his OTC card.
Upon receipt of this complaint, we partnered with the appropriate teams and were advised a refund of $67.16 was refunded to his card ending in 9453.
We apologize to our customer for any inconvenience and we believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************Initial Complaint
10/18/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The store location is **********************. Ohio I went into the store to purchase a charger when I got to the register it said $32 the price where I picked it up from said it was only going to be $10 a piece it definitely was not the store clerk told me to be quiet and leave from his store because I asked him why the charges were not in the correct spot and I should not have to assume what the price is I would like this issue addressedBusiness response
10/25/2024
10/25/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22400311 Customer Name: ******** ********
Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, ***
Upon receipt of this complaint, we partnered with the respective district manager, who has advised us he has reached out to our customer to explain why the price could not be manually adjusted and to apologize for the inconvenience.
We are confident that this concern has been appropriately addressed.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
Initial Complaint
10/14/2024
- Complaint Type:
- Facilities Issues
- Status:
- Resolved
The Dollar General store has carts and boxes piled high with all kinds of products. I have had 4 back surgeries and trying to move these loaded carts hurts my back. Also I have to lift my shopping cart to get around the obstacles in every isles. I have complained to Dillar General with photos and they tell me there is nothing they can do. I asked the clerk why and she said their hours have been cut and so they can not take care of the items Something has to change. Thank you for any helpCustomer response
10/22/2024
Dollar General
*******************************
*********. Michigan
Missaukee County
Phone. ************
Business response
10/31/2024
10/31/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22416057 Customer Name: **** *********Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in *********, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of 10/28, our district manager informed us that an attempt has been made to connect with our customer and a voicemail left. In the meantime,our district manager indicated that steps have been taken to remove the rolltainers off the floor and only have the allowed amount on the sales floor,which is 2 per employee working. The district manager also stated upon connecting with our customer, he will invite her to contact him anytime she has an issue at the store so that he can handle it personally by working with the Store manager to solve the issue.
We are confident this issue is being appropriately addressed and look forward to speaking with our customer to apologize and make the necessary amends.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LBCustomer response
11/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *********Initial Complaint
10/09/2024
- Complaint Type:
- Facilities Issues
- Status:
- Answered
To start off I would like to state that I am disabled and on disability by the N.C social security disability board and my wife - ( ****** ************** is also disabled and handicap . We also have a special needs 6 year old daughter - ( ****** ***** ****** ) The following statement on this complaint has been on going for a very long time before the date on this complaint ... But on 10/8/24 at approximately 9:45 pm. Me , My wife , and our 6 year old daughter had to walk 5 or 6 blocks to our nearest Dollar general store because our vehicle was broke down .This certain Dollar general is located on a very busy four-lane highway and it's very dangerous to walk to because of its location on a very busy highway and there is no where to walk down the highway because of very high grass up to our waste on both sides of the highway , so we waited kinda of late to walk to the Dollar general on highway 29 in *************** so it wouldn't be as dangerous because their is not that much traffic at that time of night. After arriving at the store at 9:45 the doors are locked and The employees inside told us the store was closed and was laughing at us and making fun of us - But the store hours clearly states that they close at 10:00 pm. We have went to this store 3 other times this week and sometimes they would lock the doors at 9:30 pm. Or 9:40 pm. And wouldn't let customers come in and shop because they were out side smoking. I explain to them through the doors that I was disabled and so was my wife and that we had to walk up here for the past three nights and y'all have closed the doors early . I told them through the door after they was laughing at our disability and told them that I was going to report them to their manager for closing the doors early and they called the cops on us and had me trespassed from the store . We did nothing wrong and we have shopped at this store for 10 years with no problems until now . Store hours 8:00 am. Til 10:00 pm.Business response
10/25/2024
10/25/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************
Case#: 22401199 Customer Name: **** ******* ******Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit at one of our stores in ***********, ***
Upon receipt of this complaint, we partnered with the respective district manager, who has advised us he has reached out to our customer, apologized for the inconvenience, and has approved a gift card to be sent to our customer. In addition to these actions, the district manager has coached our local team members on how to handle this situation properly moving forward.
We are confident that this concern has been appropriately addressed.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************~LB
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Get a QuoteCustomer Complaints Summary
508 total complaints in the last 3 years.
184 complaints closed in the last 12 months.