ComplaintsforDollar General

Discount Stores

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
10/31/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Subject: Concern Regarding Recent Transaction and Store Policies Date: October 30, 2024 To Whom It May Concern,I am writing to formally address an issue that occurred during my recent visit to your store. On October 30, 2024, I purchased $54.00 worth of items, including three round toys. However, upon returning home, I discovered that only two toys were included in my purchase.I returned to the store to report the missing item, but the manager declined to provide a replacement. When I requested the corporate contact number, the manager became defensive. Additionally, I inquired about the items displayed on the wall, questioning whether they represented the business license. This question also elicited a defensive response from the ********** primary concern is not just the missing item, but also the principle of customer service and adherence to store policies. I noticed that my items were rung up under another individuals login, raising further concerns about transaction integrity. While waiting for assistance, I observed what appeared to be significant policy violations, including improper verification of identification for alcohol purchases.This location has previously encountered multiple asset protection issues, and as a paying customer, I expected a higher standard of service.I would appreciate your attention to this matter and any guidance on how to resolve these concerns.
Business response
11/07/2024
11/7/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22495319 Customer Name: ***** ****
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ***********, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. Our district manager reports that he has been in contact with our customer and is working with our customer to resolve her concerns.
We are confident these concerns will be investigated and addressed appropriately.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
10/31/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went to dollar general on October 26 2024 using my coupons I was over charge and I went to the store to get my over charge amount but the manager isn't ever there but when I sent my son inside to speak with a manger same person that told me she isn't the manager contact dollar general support the told me company policy was to return a overage payment which i paid with a debit card was a gift card they open a case about it haven't heard anything but they still have my money that hasn't been return my total was ***** which i over payed 10 because they did come off my total was supposed to be ***** I've been back and forward to the store frustrated on the phone ugh
Business response
11/07/2024
11/7/2024
Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22493194
Customer Name: ******** ********

Dear Ms. ********************** you for notifying us of the complaint from our customer regarding their ********************** digital account.
Upon receipt of this complaint,we forwarded our customers concern to our digital team. One of our digital specialists reached out to our customer and addressed her concerns.
We are confident that this complaint has been resolved to customer satisfaction.
Again, thank you for bringing this matter to our attention.

Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LM
Initial Complaint
10/28/2024
Complaint Type:
Facilities Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Called to load money on my chime prepaid debit card was informed by ******** at 5.42p.m. on Thursday October 24th **************************************************** Saturday to stock ***************** states that they are open and running until 10:00 p.m. providing false advertisements to consumers.
Business response
11/02/2024
November 2, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: ******* ******
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding the operating hours at one of our locations in ********, **.
We have shared this complaint and our customers contact information with our respective district manager requesting they reach out to our customer to apologize for her inconvenience and to address her complaint.
We are confident this matter will be appropriately investigated and appropriately addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer response
11/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
10/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was traveling to ************** and stopped in ****************** I went into the dollar general and bought a go2bank card I loaded $420 on it, went straight to my car to activate it and I had already been activated, I filed a complaint with the BBB in ***** they advised me to contact you. I've called go2bank numerous times and they hang up on me, I want what is rightfully mine. I want my money back.
Business response
11/02/2024
November 1, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a go2 bank card purchased at one of our stores in ******, **.
Upon receipt of this complaint, we partnered with our third-party vendor, and they confirmed this card loaded correctly and that it has been redeemed. Unfortunately, we are unable to provide a refund for a redeemed card and if our customer is not the person who redeemed this card, we respectfully encourage her to reach out to Go2Banks customer service and open a fraud claim. This will start an investigation into the charges and hopefully bring a resolution to this matter.

We understand it can be very frustrating being directed to another customer service, but this step is necessary at this point to resolve our customers issue.

We believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************
Customer response
11/07/2024

Complaint: 22452864

I am rejecting this response because: I've already filed a complaint with ******* they say it's your responsibility and your saying it's there's. I just want my money back I'm 63yrs old and live on SS

Sincerely,

******* ********
Business response
11/13/2024
November 13, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ******* ********
Dear Ms. ******************
Thank you for notifying us of the rebuttal to our response regarding the complaint from our customer referencing a go2 bank card purchased at one of our stores in ******, **.
As previously stated, upon receipt of this complaint, we partnered with our third-party vendor, and they confirmed this card loaded correctly and that it has been redeemed.Unfortunately, as mentioned, we are unable to provide a refund for a redeemed card and if our customer is not the person who redeemed this card, we again respectfully encourage her to reach out to ******** customer service and open a fraud claim. This will start an investigation into the charges and hopefully bring a resolution to this matter.

We understand it can be very frustrating being directed to another customer service, but this step is necessary at this point to resolve our customers issue.

We believe this rebuttal has been appropriately addressed and we appreciate you bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
10/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Thank you for reaching out to Dollar General. We would like to have our district manager speak with you directly to discuss your concerns. So that we may be able to address this is***, will you please respond to this email with your name, and a phone number where you can be reached? Is this the store you have mentioned in your email? 3618 ********************************************************************* If you would like to use our Store Locator, please follow the link below. **************************************************** We apologize for any inconvenience and look forward to addressing your concerns. Kind regards, Janani S| HCL Customer Service Specialist | ********************** From: ****** <*******************************>Sent: Monday, September 23, 2024 9:52 AM To: DG Public Relations <*********************************************************>Subject: Complaint against Dollar general Topeka Kansas store on ********************** , I am making a formal complaint against this store I was trying to upload a green dot debit card with Money and was denied because the clerk told me I couldn't use another debit card to pay for it ,it had to be cash.I.did not see any type of sign stating this or anything in the receipt referring to this .I walked almost a.mile just to get treated like a criminal and it was indignant.I called to complain to the store assistant manager and she stated that because of the fraud people do with debit cards they don't use other cards to upload cards.This here is not only a violation of my right to be treated fair and with dignity but it is against store policy.I asked for Corporate numbers she couldn't provide that information.I.will *** if not compensated for my time and the disrespect. Thank you for contacting Dollar General. A representative from our ************* team will promptly review your message. If you submitted a question, we will respond as soon as possible. We are glad to help!
Business response
11/01/2024
11/1/2024
Better Business Bureau of Middle Tennessee
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22449838 Customer Name: ****** ******

Dear Ms. ****************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, ***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of yesterday afternoon,our district manager reported that she has tried to reach out to our customer by phone and email. Once our customer responds, our district manager plans to address the policy concern with respect to acceptable tender for reloadable prepaid cards.
We are confident this concern is being properly addressed and that the necessary amends are being made.
Again, thank you for bringing this matter to our attention.
Sincerely,
****** ******
Customer Relations Supervisor
**********************
~LB
Initial Complaint
10/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went in to load money on my ****** account I gave the lady ****** dollars and was handed back ***** and then she said it didn't go through and the other lady came up and called manager and they said for me to come back the next day the manager would be there I went back at lunch and was told she was gone that she was only there for her and a half that morning I was given a 800 number to call but it's not a problem with the card it was y'all's system that failed my receipt shows clearly that it failed and I was in titled to an immediate refund but was told no cuz it might come through that it takes awhile sometimes the ladies where very nice the first day but one lady was really rude and short the next day and was just being ugly about it
Business response
11/02/2024
November 2, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
******************
Case # ******** Customer: ****** ********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding trying to load monies to his ****** account at our store in ********, **.
Upon receipt of this complaint, we partnered with our district manager who reports he has tried to reach our customer by phone and by email and when he is able to speak with our customer, he plans to address his concerns.
We believe this matter will be appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
10/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I stopped at a Dollar General in *********, ** (********* area) on the corner of ***** and ******************* on Saturday, October 19th at 6:15pm. I purchased some cookies and a bottle of ************** getting home I opened the Sunny D and the taste was so bad it almost made everyone sick. It is still early to know if it will harm us. The bottle expired on August 18, 2024. I am trying to figure out why your stores are selling products that are expired 2 months. The main concern to me is why it was that close. Sunny D on the shelf at every other store doesn't expire for a year. Why is Dollar General putting such old products on their shelves? I had a problem with this about 5 years at a store in ****** because of the taste, and now I'm starting to see that this is likely the cause. Dollar General is either stock piling product for years, or they are getting a deal on older products and still selling them for the same price, even if they are expired. I requested the local health inspector to come inspect all of your stores products for expired and bacteria filled products. I am disappointed in the quality of your stores. This is unacceptable.
Business response
10/31/2024
10/31/2024

Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22446484 Customer Name: ******** *******
Dear Ms. ****************** you for notifying us of the complaint from our customer regarding expired product at one of our stores in *********,***
Upon receipt of this complaint, we shared our customers information with the respective district manager. We have requested our district manager reach out to our customer to address this complaint. As of yesterday afternoon,our district manager informed us that multiple attempts have been made to connect with our customer via phone and email with no response. In the meantime, our district manager indicated that steps have been taken to take full account of shelved product and to reinforce with our local team members the importance of stock rotation.
We are confident this issue has been appropriately addressed and look forward to speaking with our customer to apologize and make the necessary amends.
Again, thank you for bringing this matter to our attention.

Sincerely,
****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
10/22/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 10-16-24 apprix. 1:45pm, I went to the dollar general near me in the ***** area code. I tried to load exactly $10.00 on my cashapp, I asked the cashier ( Nette ) if they charge anything to do the transaction and she said no we dint charge anything. When I got home and checked my card and it said $9.00 loaded at dollar general. This was an inconvenience to me because I had to go to dollar general again and put $1.00 dollar on my card. I called the store but it rang none stop no one ever amlnswers the number. Anyway I called customer service to complain and was hung up on after holding on for 15 minutes because I asked to speak with a supervisor because I wasn't satisfied with him not helping me. So I called back and Cheska Ref# ******* took my complaint. But I dint feel like I'm satisfied with leaving it there.
Business response
10/30/2024
10/30/2024

Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22431062 Customer Name: ******* ********-**********
Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a transaction made at one of our stores in ***********, ***

Upon receipt of this complaint, we have partnered with our **************** team to investigate this concern. According to the receipt (attached to this complaint), all $10 was applied to the customers card. In addition, we have verified there is no charge to add monies to a CashApp card.

We are confident this concern has been appropriately investigated.

Again, thank you for bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************

~LB
Initial Complaint
10/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My card was charged $67.16, I was told they would refund me within 3 days, it never happened. I filed two complaints with the company, only to be told I wasnt charged. I have proof I was charged by store #*****.
Business response
10/29/2024
October 29, 2024

Better Business Bureau of Middle *********
Attn: ******* Sharp
P.O. Box ******
*******************
Case # ******** Customer: *********** **********
Dear Ms. ******************
Thank you for notifying us of the complaint from our customer regarding a charge made on his OTC card.
Upon receipt of this complaint, we partnered with the appropriate teams and were advised a refund of $67.16 was refunded to his card ending in 9453.
We apologize to our customer for any inconvenience and we believe this matter has been appropriately investigated and addressed. Thank you for bringing this matter to our attention.
Sincerely,

****** ******
Customer Relations Supervisor
**********************
Initial Complaint
10/18/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The store location is **********************. Ohio I went into the store to purchase a charger when I got to the register it said $32 the price where I picked it up from said it was only going to be $10 a piece it definitely was not the store clerk told me to be quiet and leave from his store because I asked him why the charges were not in the correct spot and I should not have to assume what the price is I would like this issue addressed
Business response
10/25/2024
10/25/2024

Better Business Bureau of ****************
Attn: ******* *****
P.O. Box 198436
*******************

Case#: 22400311 Customer Name: ******** ********

Dear Ms. ********************** you for notifying us of the complaint from our customer regarding a visit to one of our stores in ******, ***

Upon receipt of this complaint, we partnered with the respective district manager, who has advised us he has reached out to our customer to explain why the price could not be manually adjusted and to apologize for the inconvenience.
We are confident that this concern has been appropriately addressed.

Again, thank you for bringing this matter to our attention.

Sincerely,

****** ******
Customer Relations Supervisor
**********************
~LB

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforDollar General

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary