Business ProfileforTriStar Summit Medical Center

My last experience at Summit Medical Center from July 20-24 of 2024 was very disappointing. I have been there several times in the past. I chose to receive treatment here, but it was close and to my home residence. I visited the ER first. I was in pain. After about 3 hours there, I was sent to a "holding area" where I finally got some pain relief. About an hour or so later, I finally got into a room. The Er staff was not rude, but not overly friendly either. The nurses and staff seemed overworked. After testing, I needed gallbladder surgery. The staff seemed unsure when I was going to be admitted to the hospital. They said they were waiting on a room to become available. I spent two nights in that uncomfortable ER room. The environment seemed chaotic. One staff member would tell you one thing, and another would tell you something different. Finally on 7-22-24, a room in the hospital became available. I was scheduled for surgery that morning, but the surgeon had an emergency surgery. The doctor said "Will get you first thing" tomorrow. Turned out the surgery didn't happen until that afternoon. That's first thing?? I was discharged on 7-24-24. The doctor prescribed an antibiotic, and something for nausea. He said he was going to prescribe something for pain. He didn't. I called the hospital to find out when I can expect something for pain. The nurse said she would contact the doctor. Still nothing for pain. I called 2 days later. Still nothing for pain. I just rode it out. That's sad. I hope I don't have another experience like this last one. I may choose to go elsewhere to receive medical treatment.

Please know that we take concerns like this very seriously. While we are unable to discuss specific encounters publicly due to privacy laws, we would greatly appreciate the opportunity to discuss this with you offline. We've shared this feedback with our Quality Department. They would like to speak with you personally. At your convenience, please contact them at 615-316-3585 if you would like to discuss further.