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Find a Location

Garrett Plumbing & Heating Company has 1 locations, listed below.

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    Business ProfileforGarrett Plumbing & Heating Company

    Plumber
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    BBB Rating & Accreditation

    Accredited Since: 2/1/2012

    Years in Business: 68

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Garrett Plumbing & Heating Company, Inc. are mechanical contractors serving West Tennessee since 1955. Installs HVAC units, provides plumbing & HVAC service for residential and commercial clients, and new construction for commercial and industrial projects.

    Products & Services

    Garrett Plumbing & heating Company, Inc. is a factory authorized dealer of Carrier. Services all brands of equipment, install water source heat pumps, perform sheet metal fabrication and industrial piping.

    Business Details

    Location of This Business
    30 Miller Ave, Jackson, TN 38305-4333
    BBB File Opened:
    6/7/1999
    Years in Business:
    68
    Business Started:
    12/28/1955
    Accredited Since:
    2/1/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    7:00 AM - 5:00 PM
    T:
    7:00 AM - 5:00 PM
    W:
    7:00 AM - 5:00 PM
    Th:
    7:00 AM - 5:00 PM
    F:
    7:00 AM - 5:00 PM
    Sa:
    9:00 PM - 3:00 PM
    Contact Information

    Principal

    • Mr. Charlie Garrett II, Vice President

    Customer Contact

    • Mr. Charlie Garrett II, Vice President
    • Mr. Mike Johnson, President
    Additional Contact Information

    Fax Numbers

    • (731) 664-5541
      Primary Fax

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Makenzie V

    1 star

    08/23/2023

    I called Garrett Plumbing to plumb in a double vanity in my house. I was told that the going rate was 125/hour. It took them from 8:20am -10:00am to finish my vanity and they also put on my shower head. I have to tighten the sink faucets because they are super loose, but no big deal. I was given the bill finally at 10:30am and noticed that I was charged 3.5 hours for labor. I called at 10:38am and then 5 more times until I was able to speak to someone at 4:30pm. They told me that it is the customer's responsibility to pay for however long it takes the driver to get to my house and back to *******. They apparently left at 7:12am, stopped to get parts, and then came to my house. Making at ************ take over an hour (which I was charged for). When they finished at 10:00am, they sat in my driveway until 10:30am "creating my ****** This wasn't disclosed to me at all that I would be paying for each minute they milked in the process of putting in my vanity. They are scamming people out of money by not telling them and taking as long as they want to get to your house and charging YOU for it. I will not be using this company and I will discourage anyone else from using them as well.

    Local BBB

    BBB of the Mid-South

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