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          Find a Location

          Aqua Living Factory Outlets has 51 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileAqua Living Factory Outlets

            Hot Tub Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            506 Twin Oaks Dr

            Johnson City, TN 37601-7610

            Get Directions
            Visit Website
            Email this Business
            (423) 349-2900

            Customer Reviews

            2.3/5

            Average of 114 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            168 complaints closed in last 3 years

            22 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/26/2015

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Aqua Living Factory Outlets offers Spas, Tanning Beds, and Spa Accessories

            Business Details

            This is a multi-location business.

            Find a Location

            Aqua Living Factory Outlets has 51 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              506 Twin Oaks Dr, Johnson City, TN 37601-7610
              Email this Business
              BBB File Opened:
              2/21/2013
              Years in Business:
              12
              Business Started:
              1/1/2012
              Business Started Locally:
              1/1/2012
              Accredited Since:
              5/26/2015
              Type of Entity:
              Corporation
              Additional Contact Information

              Fax Numbers

              • (423) 349-2775
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              168 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/09/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I agreed to purchase a hottub on 7/25/24. The product was delived damaged, and not by the means chosen at time of sale. Due to damage, the delivery was refused, at the advise of deliverer. I reached out to my sales person immediately to discuss a solution. I was finally able to contact my sales person on the phone after having been given the run around for hours. He stated that he was on his way into a meeting and would contact me within the day with a solution. I have not heard from him since. I have sent multiple emails to him, and others within the company, and have gotten no response. I have requested to cancel the order, as the product was not delivered as promised and no solution has been proposed. This puts the company in breach of contract. I am still being billed monthly for a product I have not received.
              Read More
              Read 167 More Complaints

              Customer Reviews

              114 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Gregory D

              11/04/2024

              Had tranquility hot tub for 4 years and have had nothing but trouble with it. Even when it arrived it needed a new pump as it did not work on arrival. The sidewall cracked in the filter area and Aqua living has not/will not return any calls on this. This company does answer warranty calls, and the main tub wall has a crack in it that leaks is supposed to have 10-year warranty on spa walls, and they are not interested in hearing about it. Aqua Living does not follow their warranty as I have had to call on this hot tubs at least once a year since it was purchased. This hot tub has failed to work up to its expectations since day 1. How disappointing to spend thousands of dollars and only get 2 years of full years of use out of it. I WOULD RUN FROM THIS MANUFACTURER.

              Aqua Living Factory Outlets Response

              11/05/2024

              The spa was purchased in 2018. The warranty that was provided at time of purchase included 6 months of labor warranty and 5 years on shell and frame. The last documented contact we have on record is in May 2020. Please contact customer service at 423-349-2900, option 6, with any warranty questions.
              Read 113 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

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