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          Find a Location

          LPI, Inc. has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileLPI, Inc.

            Tanning Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            506 Twin Oaks Dr

            Johnson City, TN 37601-7610

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            Email this Business
            (423) 349-2900

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            Customer Reviews

            1.18/5

            Average of 72 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            252 complaints closed in last 3 years

            41 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/1/2015

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            LPI, Inc. offers Internet sales, Spas, and Tanning Beds

            Business Details

            This is a multi-location business.

            Find a Location

            LPI, Inc. has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              506 Twin Oaks Dr, Johnson City, TN 37601-7610
              Email this Business
              BBB File Opened:
              1/1/2013
              Years in Business:
              11
              Business Started:
              1/1/2013
              Business Started Locally:
              1/1/2013
              Accredited Since:
              5/1/2015
              Type of Entity:
              Corporation
              Related Businesses
              Business Management
              • Mr. David Hatley, President
              • Levi McCleary, Customer Service Specialist
              Contact Information

              Principal

              • Levi McCleary, Customer Service Specialist

              Customer Contact

              • Mr. David Hatley, President
              • Levi McCleary, Customer Service Specialist
              Additional Contact Information

              Fax Numbers

              • (423) 349-2775
                Primary Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              252 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/30/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I purchased a hot tub from LPI and it was delivered last November. With the delivery of the hot tub came an 18-month warranty. My hot tub is leaking, see the photo of how far the water dropped. It also shut off the breaker. When I asked for LPI to fix the hot tub they told me the warranty was for only 30-days for labor since it was a blem. At that time they sent me the blem warranty, which again, was not disclosed when i bought the hot tub. I was told apart from the blem, there was no difference in this hot tub and a new one. When I purchased the hot tub, I was not told there was only a 30-day labor warranty. I see this as a bait and switch. The closest technician is two hours away. Then the parts would have to be ordered and the technician would have to travel another two hours. so I would have to pay hundreds of dollars. The customer service person rationalized this as "you saved $1000s of dollars on a blemished" (product) I also spent $1000s of dollars on a product the company refuses to stand behind. I want them to fix the hot tub according to the warranty that was given to me upon delivery. I have attached a photo of the warranty the LPI sent to me with the hot tub.
              Read More
              Read 251 More Complaints

              Customer Reviews

              72 Customer Reviews

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              Most Recent Customer Review

              Mary W

              10/29/2024

              Had a recent terrible experience purchasing a Swim Spa from Aqua Living in Covington, LA. Very poor communication from salesperson, Julie. Swim spa was delivered 2 months ago and still not running. Did everything LPI, Inc tech line requested, 2 ground wires, GFCI breaker, etc. and still trips GFCI breaker. Refused to send tech out until I ran another ground wire from house to spa for another $800. 2 electricians stated not necessary with 10ft ground rod and the other ground wire. I sent a letter to the CEO, received an email from assistant and setup a tech call. I followed up with phone calls, and emails to the tech and CEOs assistant to get this appt confirmed. Tech visit on 10/28/24, stated nothing wrong with spa and he recommended to replace GFCI breaker with regular breaker, not in specs. Asked if this would void warranty, as against specs, response was no because he will come out if further issues. Questioned the safety of reg breaker and he said not a problem. He sees GFCI breakers tripping always. He stated he would put on the ticket it was a fuse to avid paying for service call. Received an e-mail from LPI CEO assistant, they were taking care of the service call, but fuse is customers responsibility . How can a fuse be my responsibility on a brand new $15,000 spa delivered over 2 months ago and still not running? Sent email back stating the conversation that I had with tech and my concerns of not having a GFCI breaker installed on a swim spa for safety issues. My electrician did not want to install the non GFCI breaker, as it is against code and is not safe if something electrical would occur on the swim spa while a person was inside the swim spa in the water, as the breaker would not trip and turn off the swim spa for the person’s safety. This has been a nightmare and a very unprofessional experience with the purchase of this piece of equipment. I am now concerned having a non GFCI breaker installed on this swim spa and worry that it is not safe.

              LPI, Inc. Response

              11/05/2024

              We apologize for the confusion and frustration, specifically directions from a third party technician that directly contradicted the manual and site preparation material available online. A solution has been agreed upon privately, and we are eager for you to enjoy your new swim spa!
              Read 71 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

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