We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          AAA - the Auto Club Group has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • AAA - the Auto Club Group

              6631 Clinton Hwy Suite 112 & 113 Knoxville, TN 37912-1025

            • AAA - the Auto Club Group

              715 W Lamar Alexander Pkwy Maryville, TN 37801-9004

            • AAA - the Auto Club Group

              110 Capital Dr Knoxville, TN 37922-3343

            • AAA - the Auto Club Group

              3000 Peoples St Johnson City, TN 37604-1442

            Business ProfileAAA - the Auto Club Group

            Roadside Assistance
            Multi Location Business

            Contact Information

            6631 Clinton Hwy

            Suite 112 & 113

            Knoxville, TN 37912-1025

            Get Directions
            Visit Website
            Email this Business
            (865) 637-1910

            Customer Reviews

            1.16/5

            Average of 38 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            29 complaints closed in last 3 years

            13 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 108

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            AAA - the Auto Club Group offers AUTO CLUB MEMBERSHIPS, INSURANCE, TRAVEL AGENCY, FINANCIAL SERVICES

            Business Details

            This is a multi-location business.

            Find a Location

            AAA - the Auto Club Group has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • AAA - the Auto Club Group

                6631 Clinton Hwy Suite 112 & 113 Knoxville, TN 37912-1025

              • AAA - the Auto Club Group

                715 W Lamar Alexander Pkwy Maryville, TN 37801-9004

              • AAA - the Auto Club Group

                110 Capital Dr Knoxville, TN 37922-3343

              • AAA - the Auto Club Group

                3000 Peoples St Johnson City, TN 37604-1442

              Location of This Business
              6631 Clinton Hwy Suite 112 & 113, Knoxville, TN 37912-1025
              Email this Business
              BBB File Opened:
              1/1/1958
              Years in Business:
              108
              Business Started:
              1/1/1916
              Business Started Locally:
              1/1/1916
              Business Incorporated:
              4/1/1950
              Type of Entity:
              Corporation
              Alternate Business Name
              • AAA East Tennessee
              • East Tennessee Automobile Club
              Business Management
              • Mr. Tony Alberton, Vice President
              Contact Information

              Principal

              • Mr. Tony Alberton, Vice President

              Customer Contact

              • Mr. Tony Alberton, Vice President
              Additional Contact Information

              Fax Numbers

              • (865) 524-7866
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              29 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/17/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I used to be an AAA member. I purchased a replacement battery for my car. Around a year later I started having problems with the battery. Their mechanic location was far from where I lived to service or replace the battery again. I was told my battery was under warranty. I called in even after my membership canceled and was told my battery was still under warranty that I could have it fixed at an AAA shop. I was only told I could not have roadside assistance. Fast forward I am still having problems with the battery I purchased which is supposed to be still under warranty. Today I was told by an AAA representative that the warranty goes with the membership which makes no sense. The battery is a purchase I made that is not working like it should and is still under warranty. I should be able to get my battery replaced at no extra charge despite my membership.
              Read More
              Read 28 More Complaints

              Customer Reviews

              38 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Amanda W

              08/25/2024

              I have had multiple problems now with getting a tow from AAA I thought that having AAA would be a good thing and I thought the first time this happened was a fluke but this time was way worse. I waited from 11:15 pm till 4:15 am for them to tow a vehicle less than a mile half way through waiting I called and found out for the tow to be coveted it would have to be towed to a shop so I was going to have it towed 7 miles to a shop they still couldn't find anyone to tow the vehicle. I finally called around and found a reasonably priced tow and they showed up not even 30 min later thank God I was exhausted I canceled my tow with AAA but am extremely upset because my vehicle was in the way of several vehicles and I really didn't care were it was towed as long as it was out of other people's way I believe my ball joint broke and the car couldn't move the company that showed up didn't need dolly or wheel jacks all he used was skates and got the job done my vehicle was moved in amazing time with no help from AAA I'm debating whether I want to keep this service it used to be a great company but feel like it's gone extremely downhill over the years.
              Read 37 More Customer Reviews

              Local BBB

              BBB of Greater East Tennessee

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.