ComplaintsforARS/Rescue Rooter

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Improper installation of flue venting, and did not use flue liner either. Due to this, the limit switch keeps tripping and they told me they can leave it on bypass. I also called in January and February 2024 and never received a call back from a manager, even after multiple messages. I finally called again the other day, and a supervisor came out today. The showed me a manual for a furnace model that is not what I have, and I overheard another work ask the supervisor is he was going to fix it or just say he did. They did not fix anything. They did not show me a report before they left but I received an email stating I need to contact a chimney company and there is nothing wrong with the furnace (even though they told me the limit switch is bad and they left it bypassed). Pretty sure it's illegal for a company to leave a limit switch bypassed.I want the furnace inspected, and the job completed. The correct manual says they are not supposed to vent how they installed it and if installing with a masonry chimney, it must be lined.

  

  Business response

  10/16/2024

  
  American Residential Services, LLC D/B/A ************************ ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke with the customer and will take care of the flue liner. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased an a/c unit with this company back in 2022. In 2023 I realized I was overcharged. I began reaching out to the company many times since July of 2023. Most times I was told that a supervisor would call back but none ever did. In August my son spoke with a manager by the name of ******. He explained to ****** that he purchased a 5 ton unit and paid $7k and questioned that I was charged over $16k for a 4 ton unit. My son purchased from All Year cooling which is a direct competitor to Ars Rescue Rooter. The manager told my son that I signed a contract. My son explained that his mother is an elderly woman and was taken advantage of by ARS. Ars has a policy that within a year they will remove the unit and refund. The manager ****** explained that they can do that he would rather not remove the unit and just adjust the pricing but he would need to speak with me. My son told him to call me. The Manager never did. My son reached out for ****** many times since and was able to speak with him more times in attempt to get a phone call scheduled. The final time speaking with ****** was in December where my son explained that it was ridiculous that this has gone on this long and told him to just remove the unit. ****** advised that it had been to long at this point. My son explained that the complaint started before the year had lapsed. Since then we have called many m any times with the promise of a call back. Finally spoke with a Manager the week of 10/1/2024 a time was set for a phone call. And no one called and we have not been able to reach the manager since. We have also filed a complaint through the company's website and have not received a response.

  

  Business response

  10/21/2024

  
  American Residential Services,LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have been talking to Mr. ****** ****** and we have advised multiple times that the homeowner (mother) needs to contact us and be the decision maker since she is the one who signed the contract for the ** unit. We also sent a certified letter to the customer explaining we need verbal and written authorization from her to be able to have her son managing her account.
  ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/21/2024

  The Company contacted me a few days after I submitted this complaints, they advised that they would call back. And they did not. I called and left a message requesting a call back and still have not received a phone call from this company.

  Customer response

  10/21/2024

   
  Complaint: 22405642
  
  I am rejecting this response because: ************ has called me one time since I submitted this complaint. They advised that they would call me back and never did. I called and left a message requesting a call back and still have not received one. Their reactions reflect a continued disregard of a legitimate issue. They have my money of which I was taken advantage of and they seem to feel that they do not have to deal with me or my concerns.
  
  Sincerely,
  
  **** ******

  

  Business response

  10/22/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We spoke with the customer and ******, and set up a phone call for tomorrow at 10am. We hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/23/2024

   
  Complaint: 22405642
  
  I am rejecting this response because: We waited till 11pm for a phone call and did not receive one. This is the same pattern of behavior from this company, to promise a call back and not call back. This is unacceptable.
  
  Sincerely,
  
  **** ******

  

  Business response

  10/28/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We spoke with the customer. She authorized her son ****** ****** to manage her account. ** spoke to him and offered to work in the price, customer declined and want to proceed with removal and refund   He will call the ** directly to let him know. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  10/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  8/6/2024 - Contacted ARS for servicing on my **** that was making unusual noises. Within a few days they came and determined a boiler wheel behind the motor was broken. Replacement was ordered; had to put half deposit down ($175). About 2 weeks later, the parts arrived and ARS returned to finish the job. However in the process of replacing the boiler wheel, ARS accidentally broke the evaporator coil ($2000 value, but I did not have to pay for it). Evaporator coil replacement had to be ordered; yet another delay over a week. ARS returned 8/29/2024, only to inform me the nuts and boiler and coil tube needed to be replaced from the original broken parts. At this point, I was very frustrated with delay after delay and no updates until they call to schedule return visit. I demanded a refund on my deposit for the boiler wheel. And emphasized my servicing of the **** should have been elevated as ***************** to get this repaired ASAP. Went through 2 heatwaves with no AC and a cold front with no heat. On one of the invoices, I noted the technician reported the boiler did not need the wheel! As of 9/3/2024 i still do not have a working ****. I will no longer recommend this company for their inadequate job. I have had to rearrange several personal and medical appointments to be available for ARS. They should be accommodating customers. This has caused me a lot of stress and anxiety to my health when I have just been diagnosed with a painful Fibromyalgia condition.

  Customer response

  10/10/2024

  I followed up directly with the vendor on September 24, 2024  on their website form where complaints or suggestions are submitted and requested them to credit my initial charge of $175.50 back which they were supposed to refund.  I still have not heard back as of this date.  Still need assistance to get my money back.

  

  Business response

  10/21/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint.Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to the customer and awaiting a callback.We hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.  The refund has now been applied to my credit card as requested.  Thank you.

  
  Sincerely,
  
  ****** ****

  *************************************************

  Burke, VA 22015

  
  

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ****** HVAC put in a new sewerage system at my home. They left holes in my driveway stating they will come back to fill the holes after six months. I called for nine months and no results. The code enforcement has left message stating they were supposed to have pulled a permit to put in the system but ****** never responded. I have called to reason with them but no results. My driveway had gravel in it they have not replaced the gravel and my car gets stuck in the mud when it rains.

  

  Business response

  10/15/2024

  
  American Residential Services, LLC D/B/A ****** Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have provided the customer with options and hope to reach an amicable resolution.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  **** ******

  *******************

  *******, TN 38108

  
  

  Customer response

  10/15/2024

  The company has been out to try and resolve the issue and plan to come back for the drive way once the driveway issues has been resolved then my complaint will be resolved.

  Customer response

  10/15/2024

   
  Date Sent: 10/15/2024 1:16:19 PM
  The company has been out to try and resolve the issue and plan to come back for the drive way once the driveway issues has been resolved then my complaint will be resolved.

  

  Business response

  10/23/2024

  
  American Residential Services, LLC D/B/A ****** Services ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The inspection has been fully passed. We have spoken with our contractor who will smooth over the yard/driveway.  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer response

  10/24/2024

  They completed everything but did not put my gravel in the driveway. I will be satisfied when the gravel is down.

  Customer response

  11/04/2024

   
  Date Sent: 10/24/2024 5:22:26 PM
  They completed everything but did not put my gravel in the driveway. I will be satisfied when the gravel is down.

  

  Business response

  11/12/2024

  
  American Residential Services, LLC D/B/A ****** Services ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are working with our contractor to return to the customers home and pour some additional gravel. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

• Initial Complaint

  10/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I HAD ARS rescue rooter to come out to put in a new heating and cooling system in my house and put in new ducts works which they only can do three because of the water pine was in the way the man said they would refund some of my money back which that was over a month ago i have called them a lot of times after that they give me the run around since then i hope you can help me...

  Customer response

  10/08/2024

  thank you for letting us know

   

  

  Business response

  10/15/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have spoken with the customer and reached an amicable resolution (processing a partial refund). ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.
  

  Customer response

  10/15/2024

   
  Date Sent: 10/8/2024 1:40:00 PM
  

  thank you for letting us know

  
  

  Customer response

  10/16/2024

  they have called two days ago said they would call us back in a few mins never did  they have give nothing back as for money

  Customer response

  10/18/2024

   
  Date Sent: 10/16/2024 12:40:54 PM
  they have called two days ago said they would call us back in a few mins never did  they 

  

  Business response

  10/21/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have spoken with the customer and made the offer for the duct runs, customer in agreement. ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  To Whom It May Concern,I am submitting this formal complaint regarding ARS, a company I hired to install a new HVAC unit at my property. The installation took place on Wednesday, October 2, 2024, for which I paid a total of $16,681 since then, the unit has not been functioning correctly.The specific issues I am experiencing are as follows:Heating Failure: The unit remains in air conditioning mode, and the heating function does not engage at ******* Continuously Running: The fan runs constantly, even when the unit is turned off, which is causing an increase in my energy bill unnecessarily.This has been a significant inconvenience for my household, especially during this time when I rely on proper heating. To make matters worse, *** had to take time off from work to address this issue, which has added financial strain on top of the increased utility costs. I have contacted ARS to resolve the problem, but the situation remains unresolved. A technician was sent on October 5th and October 7th and the unit still have not been fixed.Given the inconvenience, additional costs, and time lost from work, I feel that ARS has not provided the level of service or support that was expected, especially after purchasing a brand-new HVAC system. I am requesting that ARS offer a partial refund or discount for the faulty installation and inconvenience this has caused.I hope that by submitting this complaint, the matter can be escalated and resolved in a timely manner.Thank you for your time and attention to this complaint.

  Customer response

  10/08/2024

  I am writing to inform you that the issue I previously reported regarding the faulty HVAC unit installation by ARS, through **********, has been resolved in a timely manner. The company addressed the problem, and my heating system is now functioning properly.
  I want to express my appreciation for the support and guidance provided by the BBB throughout this process. Your involvement played a key role in ensuring that the situation was handled efficiently and that a satisfactory resolution was reached.
  Thank you again for your assistance and support.

• Initial Complaint

  10/05/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  During the week of 9/9/24, I received four different phone calls from ******** asking me to schedule my preventive maintenance visit. On 9/13, I called and made an appointment. That night at about 8:45 pm, a woman from ******** called to ask me when I wanted to schedule my appointment. I explained that I had already scheduled it, that it was late to be calling, and that Id appreciate an email from a supervisor so I could discuss the high volume of calls and now this late night call. On Saturday 9/14, a technician arrived for my preventive maintenance appointment, a service for which I previously paid $125. After inspecting my interior and exterior units the technician said that they were both dirty and required cleaning. He said the exterior would cost $45 but that he would need to look up the cost for the inside unit. I asked him to find out the cost for the interior unit and if he could accomplish both services while he was here. He replied that he did not have time to do the services then, but would send me a quote for what he recommended. Thirty minutes after he left, I received a call to schedule the cleaning and when I said Id like an estimate for the cost of the inside unit, the person said shed send me that information. As of today, 10/5, I have not received this information. On 9/17, I submitted feedback on their website explaining the above and asked for a refund of the $125 under their ******************* Guarantee. (See *****************************************************************). I received a VM from ***** on 9/20 , but each time I have called back I got a VM that is full and does not accept new messages. On 9/21, I mailed a letter to their general manager with the above information and have received no response. I did not receive my end of the bargain on the preventive maintenance agreement, have been hassled with too many calls, and ask that they honor their refund guarantee by returning $125.

  

  Business response

  10/14/2024

  
  American Residential Services, LLC D/B/A McCarthy Services ("ARS") has received your email regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We spoke with the customer and reached an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22384631, and I accept their proposed resolution.

  
  Sincerely,
  
  Ken Dieffenbach

  5601 Mount Burnside Way

  Burke, VA 22015

  
  

• Initial Complaint

  10/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing on behalf of my elderly father.3 weeks ago lightning hit his air conditioner this company came out on September 18th.They have not fixed my dads air yet and it is very hot I'm worried the heat might get to him.I called them they said they was waiting on a part and now they told my sister it was on backorder.I think if they install air conditioners they should have the parts on hand incase an issues arises like my dads situation. They are giving my dads landlord the run around as well as my sister and i. We just want our fathers air fixed so he doesn't die from heat exhaustion he is 82 and won't leave his house. could you please help us.

  

  Business response

  10/08/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  In researching this, we cannot find a customer under the name “Knarr”, nor do we show that we have performed any work at the address provided- 1630 Paula Drive, Wauchula, FL 33873. As the phone number provided is missing a digit, we are unable to search by phone number.
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sunday, 9/29/24, the ARS Rescue Rooter national office in *******, **, dictated a quote to the ********************************* office for replacement of a part covered by warranty. The part is a condenser fan on a Rheem AC unit that ARS Raleigh sold to us and installed in October 2021. The warranty coverage on the part is not in dispute. I am questioning the quote of $883 for "installation, shipping and paperwork." I have asked ARS national for an itemization of this quote three times since Monday, 9/30/24 and have yet to receive as much as a return telephone call or email. I paid ARS $18,000 for the unit and installation in 2021 and have maintained an annual maintenance contract with ARS since then. This complaint is about negligent customer relations and my suspicion of price-gouging. My family is left with a broken AC/heating unit until a projected service date of 10/31/24. My goal is to receive promptly an itemization of the $883 service charge on replacing a genuine Rheem part that is available online TODAY with free shipping. The normal on-site service time to replace this part is 2 hours.

  

  Business response

  10/16/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  Our prices are not broken down or itemized as the customer is requesting. We are a flat book rate pricing company. We dont charge by time material, if a job takes 2 hours or 4 to complete the price do not change.
  The customer has been told this same information several times.  BY the tech on site , The Field supervisor, and the ************ manager.  We have a tentative date to return to replace a condenser motor on 10/31/24. Customer was informed that we will call as soon as the part comes in and schedule promptly to come out to install .
  
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/16/2024

   
  Complaint: 22377123
  
  I am rejecting this response because:

  Only the tech told me that he could not itemize the charge because he did not know how the figure was computed.  No one else from the Raleigh office has contacted me, nor have you contacted me in response to the two telephone messages I have left for you that requested a response.

  I am not pursuing this further because I bought the exact part -- manufactured by ***** and still in the original sealed packaging -- for $566.00; it was installed by a contractor who charged $188.00 for one hour labor.

  The Raleigh office called me on 10/1/24 to tell me that the replacement part was on order.  I told them to cancel the order.  They told me they could not do that.  l said (exact quote): "Don't even think about charging me for that part. I do not have an answer to my question,"

  I will not pay for any expense you have incurred against my expressed statement.  After 10 years as an ARS customer, all my business with ******************** is concluded, permanently.

  

  Business response

  10/25/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  
  We have cancelled the part order and appt. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

  
  Sincerely,
  
  ****** *******

  ***************

  ****, NC 27511

  
  

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired ARS 4/29/24 for a clogged toiles. Scope showed sewer line had been crushed near the main. Paid $3995 to dig up my back yard & fix my broken sewer line. The contract crew that came out spoke no English. 10:45am lights flickerd, few minutes whole house started flickering & I smelled smoke, & the lights went out for a few minutes. When they came back on, I was in my hallway & the house started to flicker again & my A/C made a loud noise. I turned off my A/C and I called 911 & ******. *************** arrived looked in the backyard &, in the attic, said my A/C fan in the attic burnt up. They did ask if the guys digging hit any lines, I said not that I knew of. Around 2pm I went to use my ice maker, again my lights started flashing & making noises. Electric company came out & said my ground wire was cut & shut all power to my house off. This was around 3:30pm. ****** finally called & said her guys couldnt have done it. After going back & forth ****** said ARS would pay for everything once they confirm they cut the ground wire. She said I would just need to file a claim. ARS sent an Electrician out who agreed they cut the wire & to pay to have an electrical bypass so I could have electricity after they shut me down & ARS would cover it. I paid $457 for bypass installed, over $1000 1st repair A/C to get it running, $100 Hotel, $100 replace my food that went bad etc. I emailed all receipts to ****** about a week later. No response back. I then sent them again. I left a message. No response. I called again the person said that they received my receipts, & it could take up to 30 days to get the refund. I was still having A/C issues and my electric bill had doubled. I ended up having to replace the whole A/C $10,500 (Attached Elec. bills to show usage difference). I have called multiple times since this happened leave message and no call backs. I have moved & now I am trying to see if I need to hire an attorney.

  

  Business response

  10/15/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We are reviewing the case and hope to reach an amicable resolution. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  10/15/2024

   
  Complaint: 22376377
  
  I am rejecting this response because: The response only says they are looking into the matter.  It doesn't respond to the complaint.  I will wait for an actual response on how they plan resolving the issue. 
  
  Sincerely,
  
  **** *****

  

  Business response

  10/22/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  
  
  We are looking at the reimbursement for the Amazone purchase, hotel stay, and a few otheritems. We are not agreeing to the portion where the customer is working with a Proposal to replace the A/C unit. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer response

  10/24/2024

   
  Complaint: 22376377
  
  I am rejecting this response because: I apologize I attached the proposal with out the invoice. I have attached the invoice for the new A/C I had to have replaced due to the underground wire being cut causing damage to my A/C after fixing what they could see I was still having issues and they had to replace the whole unit. 
  
  Sincerely,
  
  **** *****

  Customer response

  10/24/2024

  Invoice for new A/C unit. 

  

  Business response

  11/01/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  The manager had a conversation with Mrs. ***** and went over the bills sent to us pertaining to the BBB complaint. The initial complaint had a proposal for a A/C replacement. He has requested the invoice to review. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute

  Customer response

  11/01/2024

   
  Complaint: 22376377
  
  I am rejecting this response because: I emailed the A/C invoice to Mr. ************* I have also attached it to this response.  
  
  Sincerely,
  
  **** *****

  

  Business response

  11/04/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email rejection regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  Our **** service manager spoke with *********. Customer explained, in detail, the sequence of events regarding the cut ground wire and the other company representative sharing that the unit would need to be replaced as a direct result of the ground wire being cut.  Per the ARS manager, as a 30-year veteran of the **** industry, there is no reason that the cut wire would result in catastrophic failure that would require replacement over repair. The homeowner disclosed to the manager that the other **** company made multiple trips to the home, attempting to repair their system before presenting a replacement estimate. Service manager shared his email address for the customer to send the breakdown to review. The customer understood and agreed.
  ******************** prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  11/05/2024

   
  Complaint: 22376377
  
  I am rejecting this response because: I am in the process of getting a letter from the **** company that states they had to replace the unit.  If ARS would have volunteered to send out their ************ when this happened we wouldn't be discussing this issue.  Or even if they would have returned calls or sent a representative out to discuss what had happened.  They didn't offer to send someone out.  ****** told me to just let her know what my company said.  And yes when you cut a ground wire if a surge occurs it can cause parts of the **** system to be damaged. 

  
  Sincerely,
  
  **** *****

  

  Business response

  11/13/2024

  
  American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") has received your email, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
  We have reached out to Ms. ****** The service technician from the other company is currently on vacation and is expected to return next week.  Upon their return, they will provide Ms. ***** with the requested documentation, which she will forward to us. 
  ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.

  Customer response

  11/21/2024

  I was sick with the flu and didn''t see this message till today.  I am still working with the company to resolve the issue. 

  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩