Business ProfileforHonda Morristown

We purchased a used car from this car lot on 02/07/2024, we was told my the salesman that this vehicle had new brakes and tires on it, so honestly I didn’t think anymore of it. We went back to the dealership on 02/16/2024 because I had ran over a bolt and needed to get a tire repaired. The man in the service department, Austin, was great. He came out and told us that they was finishing up with my car but I needed tires within the next few months, they are on a 3 according to their charts. I told him that I just got the car from that dealership and was told differently. He advised me to speak with the used car manager and my salesman, CJ. So I found the salesman and he told me he would let the manager know and he would be giving me a call to get all of this taken care of because the service department clearly missed this, and he isn’t a “ mechanic”. I wanted until Monday, 02/19/2024 and had not heard anything; at this point I called the dealership and spoke with Jimmie and he explained to me that he would look into the situation and return my call, it is now Thursday 02/22/2024 and I still have not heard anything! I am beyond upset and frustrated with the situation. Apparently, nobody knows what is going on because I personally don’t feel like this is something that is easily missed by the service department AND the salesman and used car manager and putting off blame on someone else! This is not how I wanted the situation to go, but I had no other choice!