Business ProfileforPlanet Fitness

First and foremost I would like to state that I have been a member at this specific location in Columbia, Md for 5 years and never once had any issue until recently. October 2024, I was informed by a former Manager John (who is no longer a manager but is now a regular employee) that I had a past due balance from February 2024 and March of 2024, looking through my bank statements I realized for the month of February I was charged $10.00 on 2/20/24 and $25.00 on 2/28/24 /and March I was charged $49.00 on 3/1/24, $40.00 on 3/6/24 and 3/5/24 for $10.00 so I was under the impression that I didn’t owe any money to planet fitness. When I explained to John he let me know at the time that he would escalate the issue to someone else in management which he never did because fast forward a week later this issue was never taken care of. From 10/25/24- 11/12/24 I had been frequenting the gym and not one time did anyone stop me and say anything to me in reference to my account so I worked out regularly like normal. The issue escalated to the assistant manager Josh who didn’t have a clue what was going on and didn’t provide any real answers he basically told me that my bank statements that I showed him wasn’t sufficient enough so I had to go to the bank and get the statement from them which I did and same thing my bank statements on my phone was sufficient enough proof for him. Through the exchanges and the frustration of trying to explain what I initially thought Josh and John had claimed that I was being belligerent and aggressive so I was “banned” from the gym but due to a balance of $110 which I paid on November 3, 2024. All in all the staff at this gym should be trained properly on customer service and also on their policies in the gym and not to mention the Regional manager Pam has one of the nastiest dispositions about herself and it’s a shame Planet Fitness would hire Managers of that caliber. Try your best not to have interactions with the manager because they are rude.

To start off, we thank you for being a member of Planet Fitness for the duration you have. Although we would love to keep every member in support of their fitness journey, our interaction together resulted in a rather unfortunate one that concluded with a ban. The billing issues on your account are due to insufficient funds. It has been documented that every time a team member has attempted to stop you and assist with resolving this balance, you have either ignored them and/or responded in an uncooperative, profane manner. After management attempted multiple times to assist you and resolve the problem at hand, it has been documented that you continued to verbally harass and threaten the team. Overall, these offenses are all against the club's policies. This is also the reason for your legal ban and barring of the Columbia, MD Planet Fitness. Although we were not able to be the Judgment Free Fitness Facility for you, we wish you nothing but the best in your future fitness journey!