Business ProfileforTrustpoint Hospital

My daughter was admitted to TrustPoint Behavorial Health. As a RN for 23 years, I have never seen such horrible care with no regard to patient rights or showing any type of positive emotion to aid in the healing process. If you're looking for a positive sincere environment for behavioral diagnosis, do not choose this facility. The staff are rude and unprofessional. My daughter is disabled with a rare disease with absence of the septum pellucidum and hypoplastic optic chiasm. She is legally blind, has a cognitive impairment, and is deaf in her left ear. She has an under active pituitary gland with little hormone production. She takes DDAVP due to Diabetes Insipidus. Without this medication her sodium and potassium levels quickly change, causing critical abnormal levels. I was denied the ability to talk to my daughter outside of the phone hours of 8-10am and 8-10pm. I told the receptionist I sent a copy of POA paperwork, MRI, and medical history. She could not find any of the information I sent. I spoke with the social worker and was told my daughter had been taken off a medication she has taken for years, her doses were not titrated down it was completely stopped. My daughter was now having withdrawal symptoms that included horrible nightmares. They gave her a medication that causes her to have episodes side of catatonia (documented in her medical records). They missed her am dose of DDAVP. Her medical records were never requested. I asked to speak to the physician, and I was told the physician doesn't speak to patient family members on a regular basis. I explained my daughter is disabled and there was no way she was understanding or processing any information given to her. My daughter was denied basic health care rights that she is legally entitled to and is a victim of disability discrimination. I truly hope no one else has to experience this type of poor unacceptable healthcare, with disregard to those that have disabilities and are to be protected by ADA.