Business ProfileforOral Surgical Institute

10/16/2023 I was seen at Oral Surgical Institute (OSI). A girl called me back and said we needed a x-ray. I was unaware a ** was done.~10/29/23 I received a denial from my health insurance stating the ** scan was not medically necessary. I called and was told Dr. ***** sent a letter to insurance to appeal.11/16/23 On my next visit, I asked the front desk for an update. The girl said they were still waiting but if it was denied again, they would probably just write it off. 5/8/24 I received a bill from OSI dated 5/3/24 for $126.60. I called OSI on 5/8 and spoke to ******. Insurance denied claim again. I explained to her that I was told they would probably write it off. They denied I was told this. She suggested I follow up with insurance. I requested copy of the letter Dr. ***** wrote and sent. I received consultation notes which does not address the ** scan. I replied to ****** requesting the actual letter. She stated the consultation note was what was sent to insurance. 7/29/24 I finally spoke with my insurance. They said to have *** contact the provider line to discuss what was needed to support the treatment was needed.I emailed ****** 7/29 and requested she contact the provider services per my insurance and provided the phone #. 8/8/24 No response from ******. I emailed again requesting update. I received no further communication from *** and believed the issue resolved. 10/9/24 I received a text message from a collections. I contacted *** and spoke with ******. She said ****** was out on maternity leave when I was emailing. I pointed out email should have been forwarded/monitored, an away message applied, or emails responded to upon ******** return.****** said since there was nothing else they could do, they sent it to collections on 7/30. I have been lied to multiple times and my request for assistance has been ignored. I want the collections to be withdrawn, balance reduced to $0, and I want corrections to my credit report.