ComplaintsforUrbanex Pest Control

• Initial Complaint

  03/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Urbanex came to my house with my next door neighbor asking me if I wanted to use them as a pest control service for $99 every other month. I said no I am going with my builders pest control company because they were $60 every other month. He then said they can beat the competitor with $50 every other month I said that a deal. He ask me to make a payment and $50 would be took out the bank automatically every other month for services. The card I was looking over my automatic bill payments and realized that the company started charging $139.00 right after. I called to speak with management to get it resolved. The manager said that she would send over the contact I signed. I told her I never signed a contract or read over anything it was all word of mouth from the salesman. I asked her was his job commission based she said yes. I looked at the contract that she sent me through email I told her it look like he forged signature, and my address is wrong as well. I said that explains why I have never seen this pest control company treat my house. I asked to be refund for the services due me being swindled by salesman. She asked me to send over 2 forms of identification. I wasn't comfortable with send 2 so I sent 1. She said if the signature on my is doesn't match the one on the contract she was going to give me a refund for services. I told her nothing match, not my address, not my signature, not the price I agreed to. She then stated she will have to forward this information to her manager. I thought I was talking to a manager at the time but she wasn't even a manager. I gave up and decided to fight this on my own. This place is very unprofessional, and there stealing peoples money. Look at my ID the address is wrong

  

  Business response

  06/22/2022

  Business Response /* (1000, 14, 2022/06/15) */ ***Document Attached*** Hi *******, I apologize for the frustration you experienced working with our team. I have investigated your account and found that while the agreement displayed an incorrect address originally our service technician updated us with the actual address when we returned to do your free reservice on 9/15/21. I do see that the signature on your ID does not match the agreement and for that reason we will not be holding you to the terms of that document, specifically the cancellation. As of now, your account is not active and no cancellation fee has been charged. We will not be issuing a refund for the services performed. Again, we apologize for the frustration and confusion.

• Initial Complaint

  12/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contacted Urbanex pest control for prepayment of contacted post control services for a lump sum amount of $387 on/around June 2021. The company erroneously billed me for these services three times in the amount of $129. Only two refunds have been received. Contact for the refund of the third erroneous charge had been made about 6 times since October. The staff and management have acknowledged a refund is due but have not processed a refund to the payment or mailed a check as previously discussed. I would like the refund to be made as previously discussed. Files attached for reference.

  

  Business response

  01/18/2022

  Business Response /* (1000, 5, 2022/01/12) */ ******* Thank your for your patience with the situation and please let me offer my apologies for this error. We want our clients to be completely satisfied with their experience with Urbanex. We have issued a check to reflect the refund requested and had this overnighted to the address we have on file. If for any reason you do not receive this refund please contact us. Warmest regards ****** ******* Vice President of Operations Urbanex Pest Control XXX-XXX-XXXX

• Initial Complaint

  12/23/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an issue after the first treatment. Prior to treatment, I did not have ants. After treatment there were ants in my kitchen and the mosquito treatment did not work. I called to advise them and they offered a re treat at no charge. Second treatment, no change so I called to cancel the service. They asked me for one more try. They were going to re treat, at no expense, again. Still no change, ants in kitchen, mosquitos were terrible. I called to cancel again and asked for a total refund as I received no service. I also told them that I believe that I was overcharged. Between *** 26, 2021 and July 22, 2021, I was charged $549! They made no attempt to correct the overcharge and are now billing me $250 for the cancellation. I wrote them a letter explaining these facts and told them that I have paid enough for terrible service and will not pay the additional $250. They call me several times a day. I paid them $549 to give me ants and now they want more money! Terrible service, extremely expensive for nothing. I am requesting a full refund again. The service promised was not delivered.

  

  Business response

  01/18/2022

  Business Response /* (1000, 10, 2022/01/12) */ Ms ****** Thank you for being patient with us as we work the the details on your account. I have taken all past due balances off your account leaving you now with a $0 balance. I would like to encourage you to consider letting us service your home again as we have overhauled out system and truly believe we will deliver the best service in the industry. If you have any questions please feel free to reach out. Warmest regards ****** ******* Vice President - Operations ********@urbanexpro.com

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩