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          England, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileEngland, Inc.

            Furniture Manufacturers
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            402 Old Knoxville Highway

            New Tazewell, TN 37825

            Get Directions
            (423) 626-5211

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 60

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Upholstered and leather furniture. Custom-ordered built in the U.S.A. and usually delivered within 21 days to England dealers across the U.S. and Canada

            Business Details

            Headquarters
            402 Old Knoxville Highway, New Tazewell, TN 37825
            BBB File Opened:
            7/21/1993
            Years in Business:
            60
            Business Started:
            1/1/1964
            Business Started Locally:
            1/1/1964
            Business Incorporated:
            4/21/1995
            Type of Entity:
            Corporation
            Alternate Business Name
            • England Furniture Co.
            Business Management
            • Bill Woods, Customer Relations Manager
            Contact Information

            Principal

            • Bill Woods, Customer Relations Manager

            Customer Contact

            • Mr. Otis Sawyer, President
            • Mr. Terry England, Vice President
            • Shannon England, Vice Chairperson
            • Bill Woods, Customer Relations Manager
            Additional Contact Information

            Fax Numbers

            • (423) 626-9641
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/31/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I purchased this living room January 16th 2019 I purchased a warranty for 5 years and we complaining before the warranty was up. England Furniture is the company that's made the sectional and corners furniture located on 2916 White plains road Bronx New York 10467 was the store purchase from the cushions are more than 25% sunken and the leather is cracking I will send a copy of the warranty and when I called corner's furniture they were willing to help but they said that they discontinued the color and could not do nothing when I tried contacting England furniture they told me they will get back to me be patient a month went by and I had to text them again and they told me there was nothing they could do I told them I had a car that was 16 years old and the letter seats look brand new I just trying to get a little help of course evidently they didn't do nothing and I this is my second purchase from them the first one broke and they gave me a credit to buy a new one I wanted to take the buyout but it was the cash value was too low so I bought another one like a dummy I will follow you a copy of the warranty thank you the invoice on corners furniture is c203739
            Read More
            Read 10 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Annie W

            05/05/2024

            Quality and workmanship of my new sectional is abysmal. Seams coming apart at the corners, edge seams are wavy, cushions are not uniform, bulge under the fabric at top edge. How on earth does a furniture manufacturer get away with this. The upholstery repair department at the store where we purchased our England sectional did their best to fix the problems but the seams are still pulling and visible and the corner seams are still wavy. Nothing can be done about lack of uniformity in the cushions. At least the bulge on top is mostly flattened. Store was willing to take the sofa back but I cannot wait another two or three months in an empty room. They also said they will no longer accept custom orders for England Furniture.

            England, Inc. Response

            05/07/2024

            First of all we would like to thank you for your purchase of our product. As a manufacture we rely on dealers to direct service to the products they sell, determine if any manufacturing warranted defects persist and notify our facilities for parts/ assistance. I would like to ask for some information to be sent to my direct email (*******************************) so we could further address the situation. Please be sure to include all pertinent information including the dealer information/location so we can contact them. Thank you for your understanding and I feel the situation can be resolved.
            Read 1 More Customer Review

            Local BBB

            BBB of Greater East Tennessee

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