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Find a Location

Y-12 Federal Credit Union has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Y-12 Federal Credit Union

      501 Lafayette Dr Oak Ridge, TN 37830-7909

      BBB Accredited Business
    • Y-12 Federal Credit Union

      13128 Kingston Pike Knoxville, TN 37934

      BBB Accredited Business
    • Y-12 Federal Credit Union

      530 E. Emory Road Powell, TN 37849

      BBB Accredited Business
    • Y-12 Federal Credit Union

      2377 Cherahala Boulevard Knoxville, TN 37932

      BBB Accredited Business
    • Y-12 Federal Credit Union

      1203 Dolly Parton Parkway Sevierville, TN 37862

      BBB Accredited Business

    Business ProfileforY-12 Federal Credit Union

    Credit Union
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1995

    Years in Business: 74

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Y-12 Federal Credit Union has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Y-12 Federal Credit Union

        501 Lafayette Dr Oak Ridge, TN 37830-7909

        BBB Accredited Business
      • Y-12 Federal Credit Union

        13128 Kingston Pike Knoxville, TN 37934

        BBB Accredited Business
      • Y-12 Federal Credit Union

        530 E. Emory Road Powell, TN 37849

        BBB Accredited Business
      • Y-12 Federal Credit Union

        2377 Cherahala Boulevard Knoxville, TN 37932

        BBB Accredited Business
      • Y-12 Federal Credit Union

        1203 Dolly Parton Parkway Sevierville, TN 37862

        BBB Accredited Business
      Location of This Business
      501 Lafayette Dr, Oak Ridge, TN 37830-7909
      BBB File Opened:
      11/1/1995
      Years in Business:
      74
      Business Started:
      6/1/1950
      Business Started Locally:
      6/1/1950
      Accredited Since:
      11/1/1995
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:30 PM
      T:
      9:00 AM - 5:30 PM
      W:
      9:00 AM - 5:30 PM
      Th:
      9:00 AM - 5:30 PM
      F:
      9:00 AM - 5:30 PM
      Sa:
      9:00 AM - 12:00 PM
      Business Management
      • Mr. Mark Ziegler, President/CEO
      • Ms. Amber Price, Vice President of Marketing
      Contact Information

      Principal

      • Mr. Mark Ziegler, President/CEO

      Customer Contact

      • Mr. Mark Ziegler, President/CEO
      Additional Contact Information

      Fax Numbers

      • (865) 813-1352
        Primary Fax

      Email Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      4 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Missy G

      1 star

      04/25/2024

      Y12 ordered checks for me. I received the checks but NO REGISTERS. I go thru the drive thru on Saturday before 2 and she looked up the info online and said WE NO LINGER INCLUDE THE REGISTER - you have to come inside and REQUEST THEM. I said your kidding! So I have to come back Monday and come inside - she said YES IR WE CAN MAIL TO YOU - I need your account number. - does that MAKE ANY SENSE?!

      Y-12 Federal Credit Union Response

      04/26/2024

      No, Missy, this does not make sense and should not have occurred. We sincerely apologize for the inconvenience. We have coached accordingly so that staff and leadership are aware of how to select registers to be included in orders moving forward. We also mailed you check registers yesterday so that you do not have to come in. Please let us know how we can resolve this further for you.

      Local BBB

      BBB of Greater East Tennessee

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