ComplaintsforLinear Roofing & General Contractors, LLC

• Initial Complaint

  08/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Approximately around June of 2022, Linear Roofing came to our home and offered a free inspection of the property to assess the damage from the recent hail storm. We agreed as they said inspection was no strings attached. We sat down after inspection and they told us that there was damage to the siding, the roofing, the gutters and slight damage to the garage door. We decided that we would give them the job. On September 1, 2022 they came back to sign the agreement and take payment for the deductible which was $1635. They had a team come out within the week to start working. They only worked on the roof and the gutters but left parts of the roof exposed. The gutters were not installed properly and the siding was never done. We have reached out several times after this to get the issue fixed and the job completed. We keep getting promises that they will be back to fix the problem but it has been 2 years now. In April of 2024, we had someone from their office named ****** reach out to us in regards to the "unpaid balance" and we refused to pay until the job gets completed and the current job gets fixed. We were told the guys we made contact with before them were no longer with the company and that our new contact would be *******. We have received the same fake promises from him as ***** who was our prior contact. We want to seek legal action but will try BBB before doing so.

  Business response

  09/04/2024

  Regional VP has been in contact with the homeowner to complete required work. Linear will review any outstanding work with the homeowner, and if agreed upon to not complete any items, will address by adjusting invoice to close out business with customer satisfaction.

• Initial Complaint

  08/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Linear Roofing company replaced my tile roof with shingles and that was completed over a year ago. At the time they replaced my roof, they damaged my gutters and promised to replace them at no additional cost to me. When they sent out a roof roofing gutter person he said he would have to remove 1/3 of the drip line Around the whole roof in order to put up new gutters. In trying to come to some agreement and help Linear out, I suggested that we could repair the gutters and paint them and that would save the company thousands of dollars in labor and materials. I had that discussion with the representative and said we would call it even and I would not owe them more money. They are giving me credit of $2300 for what I actually spent and saying that I still owe them $3500. I do not think this is fair as I was trying to help out their company and come to an amicable conclusion. At this time, they are still saying I giving me credit of $2300 for what I actually spent and saying that I still owe them $3500. I do not think this is fair as I was trying to help out their company and come to a amicable conclusion. At this time, they are still saying I owe them money and I am saying that I saved them thousands of dollars and that they should say this is an even deal. Please advise and where to go from here.

  Customer response

  08/20/2024

  Linear Roofing has responded to my complaint and have wiped out the remaining balance. I am satisfied with this conclusion.

  Thank you.

  *****************************

  Business response

  08/20/2024

  Florida *** has addressed the customer's concerns, agreed to clear the balance due and send her a completed invoice.

  Customer response

  08/21/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Due to the tornados in the ******/****** area, my roof was replaced. The service was horrible. Before the job, ******** stated he would be present to ensure the roof was repaired to standard. After returning home from work, I noticed that the crew was leaving, and when pulling into my driveway, I could immediately see missing shingles from the roof missing. After stopping the crew, I called ******** because he was not on-site; the crew were temp workers who did not speak English. It took ******** 1:45 minutes to return to the house. Some issues were addressed, but not completely. ******** also stated he had been present for the job, but after reviewing my security cameras, he was never present. I also called the main office in office and left a message. No one ever called me back. 1. Shingles missing - fixed 2. ******** missing and scratched, they spray painted it to try to fix it and it looks horrible. 3. They burned the grass around the house where they set buckets with something in it 4. Shingles are not laying flat and have a ripple affect.

  Customer response

  07/12/2024

  The business contacted me in regard to the roof and corrected the issue. The only thing left is the garage doors being installed which they stated they would try to begin Monday. 

  Business response

  07/15/2024

  Hello, Regional Manager has spoken with the homeowner. The issues have been resolved, except finishing the garage work, which is scheduled for completion. 

  Customer response

  07/15/2024

  I have reviewed the business response and accept this resolution. The master installer for the garage doors was excellent and provided excellent customer service, and his work was exceptional. Everything is completed to standard minus the painting of the doors which is scheduled. 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Linear roofing replaced our roof several years ago. No problems with the work. Several months ago the contacted us and said there may be an issue with the shingles and asked if they could come and take several samples to send in and see if they were defective. They have not come back to fix the damage they caused by removing the shingles. We have 2 areas on our roof that are missing shingles and have some sort of paper nailed in place of the shingles. We left multiple messages (more than 10) with ************************* as well as with the main business number listed on their website. No response. We would just like someone to come out and replace the missing shingles.

  Business response

  07/10/2024

  Hello. The sales representative mentioned in the homeowner's message has contacted the customer and scheduled a date to complete the repairs.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Where to begin. Well this complaint is for their ***** division (yeehaw). We were approached after the hail storm. I had promises made, but no delivery. Then the insurance money comes, and I get the final bill from Linear. They were trying to collect ALL the money for the roof, when they didnt do the drip edge, chimney, etc and sent a bill for the total the insurance paid out. I told them to revise it, they did and it was wrong again. Aside from having to do their math for them, including tax, the roof still looks like someone pushed the shingles in the opposite direction. Now *** been told, it takes 90 days for the shingles to settle. Mind you its been 100 days, but also, allll of my neighbors who didnt go with Linear, actually has their shingles set and looks great. Funny how its in the same weather, in the same area when they had them done after mine, and when it was during colder weeks. Now theyre telling me that if its not set by April, I can call them directly. Not to mention I had to have someone else take over, since my actual sales guy turned into *************** and ***********. He was so mad that I was checking his charges, which is absurd. Of course Im not paying them for work they didnt do or the tax that goes with that extra work. Advice if youre coming here to hire them and check reviews, I personally would never recommend these guys to anyone. They were quick to push for supplies delivered because once that happens, you have to pay for those. They were quick to finish (Im still picking up nails), and quick to ask for money that wasnt the correct amount. Not quick about fixing their shingles, still looks crazy up there. Not quick about sending warranty info, I still dont have it. Theres no one that answers the phone in office, and if you leave a voicemail, they forward it to your sales ********** ******* is such a mess in my opinion, I would never do business with them again. Ill probably have to file a claim to fix my roof.

  Business response

  03/21/2024

  ******************, we are sorry to hear about your experience. I see your request is no further contact with Linear. We do warranty our work and stand behind it. We would like the opportunity to resolve your concerns completely. Please let us know so we can assign someone from our Customer Relations team to assist you and help.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Trying to put lien on my property after I requested paper to stop and hire someone else still tried for permit.would like **** removed no work did asked for paper to cancel and wouldn't send I have witnesses

  Business response

  03/15/2024

  Hello, homeowner intended to engage Linear Roofing for contracted work. We did pull a permit after we received the *** from the homeowner. Homeowner decided not to have Linear do the work, homeowner canceled the permit. Linear has canceled the agreement to perform contracted work. At no point did Linear file a lien on the homeowner's property. In some counties/cities in *******, an active permit can also function like a mechanics lien as part of the County/City required permit process.

  Since the homeowner has canceled the permit and we have canceled the job, the homeowner is free to contract whomever they wish.

  Thank you.

• Initial Complaint

  12/07/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Inspector ****** stopped by as he was going around the neighborhood. I rent but told him he could inspect the roof and I'd pass it on to the homeowner. Homeowner wasn't interested. I didn't return texts from ******. Then magically, I start getting calls and texts from every roofing, solar, window, door, HVAC, and electrical company in the state. Not sure if I was sold as a lead, but I didn't give my name and number to ANYBODY else. DO NOT ENTERTAIN THESE CLOWNS EVEN SETTING FOOT ON YOUR PROPERTY.

  Business response

  12/13/2023

  Thank you for contacting us related to your concern as a homeowner. One of our local Sales Leaders contacted to homeowner with assurance in how we operate as a national company and how we protect and do not share contact's information in any way.

• Initial Complaint

  11/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company is horrible. I wish I could go back in time to choose another company. ******************************* was my contracting at the Linear roofing in ******* *******. At first I thought he was great. On the first appt he was on time, showed me pics that his company was on the **** show Good bones. So I signed with them thinking they were good. I guess it was his way of persuading me. As soon as I signed I noticed a change, no longer answering my texts, many delays in communication. **** was very misleading. I paid my deductible and shouldnt pay more after installation per ****. He communicated that my insurance would take care of the remaining balance. Now almost 4 most later we are still having issues with insurance payment and this company has been in no communication with me to tell me anything. I called the office once about 2 months to complain about ****, with no answer. I sent numerous texting asking **** to finalize payment with no follow up. Recently they reached out via text that I had a balance. When I called the office I spoke to *****, she told me to send her texts of proof of the lack of communications with ****. I sent them with no follow up. I paid the payments that my insurance sent to me and supposedly payment is still short $3000. They said they are reaching out to my insurance to release extra funds. I requested to speak to a manager and not once did the office staff give me the managers name, number, transfer me nothing. I am frustrated. At this point I just want everything to be finalized with that company so I can be at peace. Because the company has been so misleading and horrible. Its been almost 4 months and I havent heard anything from them. Not ****, nor the manager. I am hoping some one can help me.

  Business response

  11/29/2023

  One of our Senior Sales Leaders has connected with the homeowner directly and has clarified the billing detail and resolved the final payment amount.

  Customer response

  11/29/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I may have contacted the BBB a few months ago complaining about the roofing company that is committing fraud with our insurance company. Im still upset about how this roofing company took advantage of us they are storm chasers that knock on doors without a permit to take advantage of elderly people. This roofing company came to our door and talked my husband into signing a contract without explaining how the contract works. They told my husband that they would do our roof for $21.000 but would take over with our insurance company for more money. Our insurance company gave us $19.000 to do our roof. This roofing company then sent us a bill for $47.000. In the mean time there were a lot of threats to my husband and I from this roofing company. We feel as though this roofing company has committed fraud.

  Business response

  10/03/2023

  Hello, representative has contacted homeowner, reviewed the details of the final invoice amount. Homeowner has sent the final payment related to the remaining balance due.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Four Linear Roofing door-to-door solicitors (*******************-"regional vice-*********** ************************** manager", and two others) came into our neighborhood in two pickup trucks and commenced to go door-to-door. Upon challenging them to show their city-required solicitors' permit, they claimed it was at their office. None had the city-required individual solicitors' badges. Upon calling their "National HQ" at ************, I was told that they had many cities' solicitor permits. Upon calling the ******************** Police ******************* I found out that Linear Roofing does not have any required solicitors' permit. The falsehoods told me by the representatives and the main office, as well as the on-going violation of city ordinances in cities where they solicit reflect badly on the BBB which is proudly displayed on the two different business cards given me by their representatives. I have reported this the the ******************** ***************** and they will be issued fines if caught again without the required permits and badges.

  Business response

  10/03/2023

  Hello, thank you for the information. Action taken: local teams have filled out the required documentation with the ******************** and are awaiting approval. Once completed will proceed with the permitting.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩