Business ProfileforAustin Telco Federal Credit Union
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 11149 Research Blvd Ste 300, Austin, TX 78759-5230
- BBB File Opened:
- 11/1/1981
- Years in Business:
- 83
- Business Started:
- 6/18/1941
- Business Started Locally:
- 6/1/1941
- Accredited Since:
- 12/1/1981
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- ATFCU
- Business Management
- Mrs. Katrina Levenick, VP Marketing
- Ms. Laura Ogle, Director of Admin Services
- Contact Information
Customer Contact
- Ms. Laura Ogle, Director of Admin Services
- Additional Contact Information
Fax Numbers
- (512) 206-3570Other Fax
- (512) 206-3570
Customer Complaints
4 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gail T
1 star06/19/2024
Austin Telco Federal Credit Union Response
06/24/2024
****************,
Thank you for the opportunity to review this matter and we apologize for any inconvenience that you may have encountered. We took considerable effort to not only announce the digital upgrade but also customized messaging in multiple channels to members using specific services with the digital banking. At the time we received notice of your complaint, a member of our payments team, has reached out to try and assist in troubleshooting any errors you may have encountered. In some cases, we have identified that the individual user may have pop-up blockers enabled on their computer which is impacting the overall bill pay experience.
Our records do show that topic specific emails were sent to your email on file. Additional information was shared with our membership through the credit union website, digital banking banners, and member newsletters. We understand that you are frustrated and want to ensure you get the most out of your membership. A member of our team has reached out to your phone number on file to offer further assistance. Thank you for your membership and for the chance to look further into this matter.
Respectfully,
Austin Telco FCU
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