Business ProfileforVA Claims Insider

To Whom It May Concern, I have gone back and forth about writing a review, but ultimately, I have decided to do so, just in case there are others who are afraid to speak up for themselves. I feel that I have received unsatisfactory treatment and service with your organization. I received a strategy session with one of your Elite Veteran Coaches (who I will not mention by name) providing strategic and step by step instructions on how to discuss and relay the symptoms and condition in regard to my mental state. To hear the response this individual gave me, "sounds like you know what you signed up for", was disheartening and a shock to say the least. How are you to encourage and prepare a veteran for opening up and becoming vulnerable with disclosing their traumatic experiences and nightmares while serving in the military with this preconceived mindset that was displayed. This is unsatisfactory and additional sensitive training and approaches on how to talk with veterans should be assessed and revisited. No veteran knows the story of another veteran and we ALL experience our traumas within the branches of service differently, yet ALL traumatically. This is why so MANY veterans shut down in isolation and end up taking drastic measures into their own hands, because of this type of service and not being understood with their mental condition. Your mission says, "educate and empower veterans to get the VA disability benefits they've earned for their honorable service". How can this be applied or even believed regarding a veteran's story, when you have them questioning their own horrific experiences and times, because the wording or response isn't what sounds service connected? I pray and hope no other veteran has experienced or goes through anything even relatable to something as humiliating as this, and hopefully hears the call for correction of this grievance complaint review.