Customer ReviewsforHill Country Class 3

Back in April I started the process for my ATF Form 1 for my rifle with a pistol brace. I had a trust with the SS so I went through them. Paid my money with my credit card on line and filled out all the documents. At the end of the the transaction I receive a message stating " congratulations for your order your package will be mailed out in a few days" I then received instructions that I could finish the next steps at one of their local Kiosk. I went and completed all the steps and receive all green check marks. This was all completed in April when I would have had the ****** tax stamp waved. This month I called the silencer shop and asked what the status on my stamp was and **** told me that I did not hit a summit button so my order was never placed. I asked for proof of this and they will not provide it. I asked why they didn't send and email alert letting me know of this problem and they said they didn't have the time. The fix they came up with was **** an employee of the SS FILLED OUT MY ATF FORM 1 HIMSELF AND SENT IT TO ME BY EMAIL. Stating that I needed to digitally sign it and pay the ****** and submit it back to them. They would then turn it into the **** For all read the bottom of the form 1 it clearly states that you are the only one authorized to fill this form out. You don't want to deal with a company that is clearly breaking the law. Once you sigh the documents you are the one that is held liable. They are a terrible company and I would not recommend them to anyone. Since I started the new form 1 I get an email once a week. Why couldn't they have done this in April. Shame on you SS

Silencer Shop accepted over $1,000 from me for an order I placed in April, 2023. That order has been stalled at the "Ready to Prepare" or "Ready to Stage" phase from the end of April up to mid-July, 2023. I have reached out to my dealer, and they are unable to proceed. My dealer gets a failure to prepare notification each time they make an attempt to certify the suppressor. I have spleen with my dealer numerous times to get this resolved, but they have been unable to fix the issue. I have contacted Silencer Shop approximately a dozen times in chat and through email in attempts to get this resolved. Silencer Shop only replies with "We will reach out to your dealer to assist", but nothing gets done. I have sent emails to Silencer Shop begging them to take an active roll and intervene so this gets resolved but they have done nothing. This has become beyond ridiculous. I have made several other purchases in the past through Silencer Shop and never had an issue. I'm tired of being ignored. This needs to be taken care of.

I will agree with the individuals below. Forget getting any assistance, no emails, no chat, and defiantly no one picks up the phone after waiting over a hour 3 days in a ******* has to be the worst place I have ever had the displeasure of doing "business" with. I had a couple of very simple question that they had the ability to correct and choose not to. You get the same old computer generated message, never anyone to solve the problem. I have requested my ****** to be refunded ATF forms were never submitted or transferred. If you are going to "run" a business" then run it accordingly. AWFUL service.

I have had great experiences filing form 1s and form 4s through silencer shop. The kiosk makes it super simple and quick. Will buy all my NFA items through them.

Silencer Shop is absolutely garbage. They advertised a specific gun in stock, then waited over a month for me to get ahold of somebody to figure out why I had gotten no shipping information. They do not answer phones or emails, but I was able to find a "chat" option on their website. Turns out the gun I paid over $1,500 for, was backordered. When I pointed out that I didn't like to spend money on imaginary guns, they told me that my confirmation email stated "backorder". I went back into my email and double checked, and that was a straight up lie. They're happy to take your money but want nothing to do with you after that. Once I called him on this lie, he quickly changed the subject to my refund. Funnily enough, shortly after they started the refund process, I see the gun I ordered on their website, saying 3 in stock. Somebody needs to get their stuff together.

I was looking for another Silencer and went to Silencer Shop where I had made my previous purchase from, noticed they were advertising 90-day ATF turnarounds as a result of eforms. Registered with ATF on 3/14/22 for eforms, made purchase with Silencer Shop on 3/18/22. I have since received 4 emails from Silencer Shop to "certify" the eform 4, however the dealer I chose has yet to receive anything from Silencer Shop and have been unsuccessful in getting anyone to speak too. I myself have made multiple attempts spending hours on hold. Silencer Shop baits you in with the advertisement for 90-day ATF turnaround times implying the process has been dramatically improved, Silencer Shop is quick to take your money but negligent in fulfilling.