ComplaintsforQuality Auto Parts

• Initial Complaint

  08/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered this part for my vehicle and asked specifically if it was reconditioned part. Upon receipt of the item it appeared to be old and used which I expected but it is not a reconditioned item and I want my full refund and charged a restocking fee of 25% . Due to the fact that I was told it was refurbished and charged accordingly. I would not have made the purchase if it was not refurbished that was my point in buying it.

  

  Business response

  08/24/2023

  Hi,
  
  Customer is making a false claim. We only sell used parts, we do not sell refurbished or remanufactured parts, there are some exceptions made on special requests, but this purchase had none.
  
  At the time of purchase customer asked the sales person if this was a new part, the sales person very clearly informs that this is a "USED" part, In fact we have mentioned this is a used part twice on the call. On the entire call the customer or the sales agent did not mention the word "refurbished, reconditioned or remanufactured" we have call on a recorded line, we are willing to play this call to the customer if needed. 
  
  To support this, the invoice that was sent to the customer clearly mentioned this is a USED part. Our website also advertises that this is a used part. (I have attached the invoice here).
  
  Additionally, customers wife emaild us stating they are senior citizens and her husband is hard of hearing. I hope his misunderstanding his because of lack of hearing and he not outright lying. 
  
  We advise the customer returns the part and we shall refund based on our warranty policy.

  I have attached the invoice as proof that this was a sold as a USED part.

  Customer response

  08/25/2023

  Complaint: 20484780
  
  I am rejecting this response because: I want a full refund and do not accept the fact that they are saying I made a false claim as I honestly thought I was getting a refurbished part when clearly it was not. Therefore a feel I should not be charged the restock fee of 25% but should get a full refund from them. I will be sending it back asap but want to make sure I get a full refund.
  
  Regards,
  
  ***********************

  

  Business response

  08/25/2023

  Hi,

  Please look at the customers response it says "he honestly "THOUGHT" he was getting a new part. 

  There is very little we could do here, we mentioned on the call twice its used part, our invoice says its a used part and the website also clearly says its used part. We have done everything we can to to present our product correctly. As mentioned earlier all of this is available on a recorded call.

  So first of all the customer is making a falsie claim, he is then demanding and threatening us to make exceptions. 

  Shipping out a used part time, effort and lot of labor work, all this cost us, in addition there is shipping cost too. To ensure we cover our cost and provide quality service a restocking fee is applicable here as per our warranty terms.

  At this point we are providing all the evidence to prove we have informed the customer that its a used part. Versus the customers claim that he thought it was new.

  Thanks

  Customer response

  08/25/2023

  Complaint: 20484780
  
  I am rejecting this response because:
  We new it wasnt new but we thought it was refurbished which a completely different thing and for $350 thats what it should have been. We could have got a used one from the scrap yard for $75.00.
  Regards,
  
  ***********************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a rear end for a 2020 f350 that was supposed to be remanufactured didnt last a week before it started leaking put it in the shop and Shop said everything in it is garbage now Im paying for a total rebuild

  

  Business response

  08/04/2023

  Hi,

  Customer has purchased an Axle Assembly for a 2017 **** F350 on March 31st, this is the only order we have for this customer. We do not see an order for a ******************************************* his complaint. It appears customer has purchased this form a different company and is confused them with us.

  We tried contacting customer to identify the issue and to guide him to the correct seller, he is busy playing Golf and does not want to engage with us until Tuesday. We suggest the customer check his purchase invoice and credit card statement to correctly identify the seller and take up this complaint with them. 

  He perhaps owes us an apology for this false misrepresentation. 

  Thanks

  Customer response

  08/07/2023

  Complaint: 20379947
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Customer response

  08/07/2023

  Complaint: 20379947
  
  I am rejecting this response because: they are the only one I have ordered a rear axel assembly from they told me at 2017 to 2020 are the same is why I ordered the 2017 I spoke with a gentleman on Friday and told him I was out of the country until Tuesday. I could talk to him then Nothing more Evidently he has a recording of my order so it should show that I was looking for a 2020 axle assembly, and they said 17 to 20 are the same, the year doesnt make a difference. They are interchangeable The problem is they supposedly sold me a remanufactured axle assembly that was not remanufactured 
  
  Regards,
  
  ***********************

  

  Business response

  08/07/2023

  Hi,

  The part request we received from ***** is for a 2017 Rear Axle, I am attaching a screenshot of the part request received on 31st March. The customer can also verify this with the email he received from us on 31st March.

  Secondly in my previous response I was just tryin to eliminate any doubts about ordering this from a different place as the order for ***** was for 2017 however the BBB complaint said 2020.

  This being said, this part was delivered to ***** on 14th April, ***** has never contacted us thereafter about any issues. All our parts are sold with a 30 days warranty and we do our best to resolve any issues that **** arise. Its surprising that ***** would wait 4 months before bringing up an issue related to the part. Upon receiving the complaint we contacted *****, as mentioned in his response he is not available until Tuesday. We care about our customers and are here to help, we will try reaching him once he is back and discuss this further.

  I am attaching the customers request from 31st, its clear that the request was for a 2017.

  Attaching the Proof of delivery too showing the item was delivered on 14th April.

  Thanks

• Initial Complaint

  05/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a vehicle part from them witch was a Transmission and when I received it I installed it in my vehicle and found out it wasn't ingaging into gear so I call them to tell them that the part they sent was not any good and now they just want to give the run around when all I'm trying to do is return it for a full refund.Date Ordered: April 25, 2023 Pain with a Master Card of : $1,250.00 Order # : ****** Part # : ************** Delivery Date : May 1, 2023 They have not tried to resolve the problem and will not provide an address to where it can be sent back to.

  

  Business response

  05/24/2023

  Hi,

  Customer is making a false claim here and we are unsure why. Customer called us and claimed she had issues with the part, she has no service documents to prove her claim, we are unsure if the customer has even tried installing the part. These are used complexed parts and must be installed by certified mechanics. 

  This being said out of good faith we still agreed to accept a return. We are waiting for the part to return back to ** once our part is back in the same condition as it was shipped in we will issue a refund. 

  We have informed this to the customer and have been in constant contact with the customer. Its our policy to issue a refund only after our part is back in the same condition it was shipped in, I think its a normal procedure for any company. 

• Initial Complaint

  05/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  purchased a **** suburban speedometer cluster on 4/10/2023. Quality Auto Parts informed us that they guarantee and inspect and hook up all parts to make sure they are in working order. They also informed ** they had one with ****** miles on it as we just installed a new engine in our vehicle and want a speedometer with the least amount of miles. They sent a tracking number and said the part would arrive on Monday 4-24-2023. The tracking number was false. The part arrive on 4-25-2023, broken and had over ******* miles on it. It did not come from Quality Auto but from a junkyard in washington. I called the junkyard and asked if the part was check to see if it was working. The junkyard said no its just a pick n pull part. That Quality Auto calls them for parts and they ship them to the customer directly. Now ********************** Auto informed ** that every part is check by them before it is shipped out and guaranteed???? We called them and requested a refund and return label. They stated just ship it back. They sent ** a label we shipped the part back but still have not received our money back yet. They gave ** a fake transaction credit number but our credit card company says its fake. Still waiting on our credit.The tracking number for the return is *** #1ze4w9360343396471 the product was returned on 4/26/2023 by ** and received on monday 5-1-2023 at 2:48pm was given to *****

  

  Business response

  05/04/2023

  Hi,

  I have tried looking up info with your name, email & phone number. We are unable to find any order with these details. I have also checked our sales data between 6th April to 11th April, we have not sold a Speedometer for a Suburban during this timeframe. Do you have a order number that was provided to you at the time of purchase? I suggest you check your emails for some purchase details, please note we only send emails form our official domain qualityautoparts.com 

  We received a part request from you on 24th April, I see that we interacted with you on 24th April & 28th  April & emailed you a price Quote. Other then this I cant really find an order.

  Thanks

   

• Initial Complaint

  04/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an Abs electronic brake module on 3/30/23 from Qualityautoparys.com for $295. It was for a 2009 Chevrolet 2500HD. I gave them my VIN number and was assured it was the right part. 4-5 days later the part arrived. It was the wrong part. I called immediately and was frustrated. The guy on the other line assured me i would not have to pay a restocking fee but would have to pay to have the part to be shipped back. i said, fine. This conversation was all being recorded on their line. They state all conversations are being recorded at beginning of the call. I paid the $27 to ship back. I called them on 4/17/23 and another guy stated i would be getting a full refund. Again, all should be on a recorded line. On 4/17/23 i received an email i would be receiving $191.25 back. They took $103.75 of the $295 from me on a part i paid an additional $27 to ship back and i no longer have. They were misleading and lied to me twice. Very bad business! I want my full refund!!

  

  Business response

  04/19/2023

  Hi,

  Customer purchased ABS assembly for a vehicle without Active Brake Control. It turns out customers vehicle has Active Brake control so the part we sent did not work for obvious reasons.

  So we sent exactly what the customer ordered, customer has placed an incorrect order. Yes we have this all on recorded line, I am also attaching the order invoice, you can clearly see that the order was placed for an ABS without Active Brake Control. 

  So when we first said we will issue a refund is because we did not know until we started colleting more information from the customer, when we learnt that the customer has placed an incorrect order we did inform the customer about restocking fee. All on recorded lines. So the customer is juts telling a partial story and has not mentioned anything about placing an incorrect order.

  As per our warranty policy orders incorrectly placed attract a 25% restocking fee and shipping cost. Because we loose money for labor and shipping. 

  Thanks

  Customer response

  04/20/2023

  Complaint: 19949808
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************************

  I gave this company my VIN number to make sure the part fit. I was told i would have no restocking fee if it didnt. Its all on their recording that they state. They tell you this conversation is being recorded. The proof is there. I would have just kept the part and sold it myself if that werent the case. Its really just common sense. THEY LIED! 

  

  Business response

  05/03/2023

  Hi,
  
  A vehicle *** number only tells ** basic info like the year, make, model, engine size, transmission type, body style etc.. hence we collect the *** to make sure the basics are right. In your case we have all this info right. The part did not fit your vehicle because you ordered a part " Without Active Brake Control" and your vehicle has "Active Brake Control" vin number will not tell ** this info, only a dealer can decode this. I have attached the invoice of what you purchased, you can clearly see its it an order incorrectly placed by you.
  

  Please understand that there is cost involved in pulling the part out testing and shipping it, hence as per our warranty policy a 25% restocking fee applies for orders incorrectly placed. So here you have placed an incorrect order, how fair is it that you expect the company to bare the cost for an error made by you. Our warranty policy was disclosed at the time of purchase. 

  Thanks

  Customer response

  05/04/2023

  Complaint: 19949808
  
  I am rejecting this response because i was told on a recorded line TWICE i would have no re-stocking fee. Please submit those recordings and IF im wrong Ill close this case. I know i am not wrong. Thank you! 
  
  Regards,
  
  ***********************************

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ON FEBRUARY 18***** ORDERED A STEERING COLUMN FOR MY 2018 KIA *** ON FEBRUARY 28 ***** RECEIVED PACKAGE INSIDE WAS A STEERING COLUMN WITHOUT A ***. WHEN ******** COLUMN WAS ORDERED SPOKE WITH ******************* BEFORE STEERING COLUMN WAS PURCHASED. ******************* SPECIFICALLY STATED COLUMN COMES WITH ***. ON FEBRUARY 28***** I ***************************** PHONED QUALITY AUTO PARTS AND SPOKE WITH ***********************************. *********************************** MENTIONED HE WILL RETURN MY CALL AFTER FURTHER INVESTIGATING TO AS WHY THE *** WASN'T SHIPPED WITH THE STEERING COLUMN. WITHIN A FEW HOURS OF CONVERSING. *********************************** MENTIONED DAMAGE WAS DONE INSIDE OF THEIR WAREHOUSE. *********************************** ASKED IF I COULD CALL A LOCKSMITH!. I MENTIONED THE EXPENSES. *********************************** MENTIONED THAT IT SHOULD BE AFFORDABLE TO PURCHASE A ***. I PHONED A LOCKSMITH AND THE LOCKSMITH IMMEDIATELY MENTIONED OF QUALITY AUTO PARTS NEVER HAVING A *** AND HE COULDN'T DO IT. I PHONED *********************************** MENTIONED WHAT THE LOCKSMITH MENTIONED TO ME. I ASKED *********************************** IF THEY COULD SEND ME AN IGNITION WITH A ***? *********************************** MENTIONED THAT IT WOULD BE MORE EXPENSIVE. *********************************** MENTIONED THAT THEY WOULD SEND ANOTHER STEERING COLUMN WITH A ***. I MENTIONED NO I WANT TO RETURN THE STEERING COLUMN.ALL PHONE CALLS WETE BEING RECORDED. I'VE HAD MULTIPLE CONVERSATIONS WITH *********************************** AND *******************. ON MARCH 1***** THE RETURN ADDRESS WAS SENT TO MY EMAIL ON MARCH 2***** THE STEERING COLUMN WAS RETURNED/ SHIPPED FROM *************************!. I PHONED QUALITY AUTO PARTS TO CHECK ON THE RETURN OF STEERING COLUMN. *********************************** MENTIONED PART WILL NEED TO BE EXAMINED FOR ANY DAMAGES BEFORE ISSUING A REFUND. A FEW DAYS LATER I PHONED QUALITY AUTO PARTS AND SPOKE WITH ***********************************. *********************************** MENTIONED PART WAS DAMAGED AND I NEED TO FILE A CLAIM WITH ****** VERY UNPROFESSIONAL AND NON CARING. I PAID ****** FOR THE STEERING COLUMN AND $63.00 ETC. TO RETURN. I WOULD LIKE A REFUND

  

  Business response

  04/07/2023

  Hi,

  We apologies for the inconvenience caused. We either missed the key or it was misplaced while shipping. This being said we offered a refund or a replacement at no cost, while the customer was trying to return the the item it was damaged in transit. So we did not receive our part back in working condition and this voids our warranty policy. Customer must claim the damage cost with Fedex.

  This being said considering the customer had to face inconvenience due to the missing key, in good faith we are willing to offer a flat 50% refund. The customer can still claim the full amount with Fedex.

  Thanks

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a front driver and passenger side axle for my 2009 ****** Altima Coupe from Quality Auto Parts. I was told by Quality's *************************** the ********************** would be thoroughly inspected and in good condition. When the parts arrived my mechanic would not install it saying it was in worse condition that what was already on the automobile. The rubber boots were dry rotted and would not hold grease. I paid $560 for both parts. When I called to inquire about returning the parts I was told they would charge a restocking of $125 and I was responsible for shipping. Estimated cost would be $225 to $250. I do not believe this is an ethical way of conducting business. In my opinion, they should provide pick up the parts, which are still in the original box, and provide a complete refund

  

  Business response

  03/31/2023

  Hi,

  This order is for a 15 year old vehicle, for axle shafts we only guarantee the shaft and the bearings to be good. Rubber Boots must be replaced for better performance and this is clearly mentioned in our warranty policy. Not just us you buy axle shaft or control arms, rubber bushing or boots are not warrantied, these are high wear & tear parts and is advisable to replace them for better performance. (I am attaching our warranty policy for reference)

  the shaft you received is still good and has no issues.

  At this point considering you are unable to use them and are a first time customer, in good faith we will waive the restocking fee, please return the part and we shall refund you minus the shipping cost.

   

  Thanks

• Initial Complaint

  02/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  2/1/23 part ordered A drive shaft for 2017 f 150 2.7 XLT . Asked before you send it to make sure it was going to work,they told me we guarantee it if not we will give you your money back. Well,part was no good they told me to send them a letter from a mechanic stating what was wrong with it. Told them I work on my vehicles,and the whole truck vibrates. Having a hassle trying to get my money back to my Discover card. IfThe part was in good working condition apparently they didnt do a good inspection on it. I dont want to pay a return shipping,when I paid a shipping charge for something that wasnt any good. They also said they would text me a shipping address which they havent. All I want is for them to give me my money back plus **** processing fee. They are dishonest and should not be in business

  

  Business response

  02/16/2023

  Hi,

   

  Customer purchased a used Drive Shaft for their 2017 **** Truck, the part was inspected and was shipped out he customer in good condition, customer claims the part is defective. Firstly, these are mechanical parts and are required to be installed by a certified mechanic. in this case customer is trying to install this by themself, this is against our warranty policy. Second, if the part is bad we request for the customer to send us a diagnostic report from a certified mechanic stating issues with the part and we shall review that. Customer is not willing to do this either.

  All our parts come with a 30 days warranty, our warranty covers parts that are, damaged, defective or incorrect (there must be proof for this and documents as evidence), for parts returned due to personal reasons attract a 25% restocking fee. In this case we are willing to offer a full refund to the customer if he returns our part or if he shows us a service document showing the part is bad. We cannot issue a refund until the customer has returned our part back.

   

  Thanks

  Customer response

  02/20/2023

  Complaint: 19384298
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************     I removed defective driv shaft and installed another one,my truck drives great no issues. Dont need a certified mechanic. Of which they never advised me that a certified mechanic had to install the drive shaft, otherwise I would never of had done business with them,just another con way to not to send money back.  No Im not paying for return shipping or restocking fee for a shaft that is defective, they will sell it to someone else and he will go thru the same hassle I did.

  

  Business response

  02/24/2023

  Hi,

   

  Please understand that we cannot go bases word of mouth, in the past we have had several customer return ********************** because they no longer need them, they have fixed their vehicles or sold their vehicle. there is nothing wrong with the part at all. Hence please send us service documents and we shall arrange for return and refund your amount or please return our part in the same condition it was shipped in and we shall not hold any restocking fee and will refund you. Also, based on our warranty policy we do not refund return shipping cost, so even if we were to arrange return shipping the amount will be deducted from your overall refund.

  I am being fair both the option provided to you.

   

  Thanks

  Customer response

  03/02/2023

  Complaint: 19384298
  
  I am rejecting this response because:

  Im not satisfied with response I have sent a receipt of a drive shaft that I bought from legacy **** because the one Quality auto sent me was no good,I have no issues with my truck now.
  
  Regards,
  
  ***********************

  

  Business response

  03/07/2023

  Hi,

   

  Thank you for sharing the receipt, we can consider the document you shared. This is all we asked for at the beginning, if you had submitted this when we first asked, you wouldn't have had to go through all of this. 

   

  Please understand that we have had bad experience with any customers trying to return parts due to personal reasons. It takes lots of time, effort and money to pull out parts, ship them and accept a return due to a personal reasons. If customer are able to show some evidence about the part being defective we will stand by our warranty.

  We will send you an RAM for return.

   

  Thanks

  Customer response

  03/13/2023

  Complaint: 19384298
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************     In regards to sending defective drive shaft back. I dont accept paying return shipping or any kind of shipping,since the part I received was bad. That wasnt my fault,Quality Auto Parts should be paying that,if the part would have not been bad we would not be going through this.If I need to, my next step is talking to a Judge or Lawyer to resolve this . Again this was your fault not mine.

• Initial Complaint

  02/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order #******, placed on 1/31/23 for a used **** GMC Yukon Speedometer head/cluster cowl MPH - $185.00 plus $3.99 fee Our issue:We paid for a used part that were were told was guaranteed to work. When we received the part (2/2/23), it was dirty and it looked like someone just took the part from a junk yard. On 2/3/23, we then took it to our mechanic who has been servicing our vehicle for many years. The cost to have this part replaced was $130. Our mechanic told us that the part is defective and is not in working condition. After know this we called Quality Parts at ************ and spoke to several customer service agents that told us they had a vendor send the part to us and cannot guarantee the part was working since it did not come from their warehouse. They said they would replace the part with a working one but now we are out of pocket $130 for a part we had thought would be in good working condition. They said they cannot pay for our labor cost but we took their word that the part would be in good working condition. I even spoke to the manager **** and we were given the run around. He said he will ship out a replacement from his warehouse but we thought this was the case before, that it was from their warehouse and not from a vendor. Had the part come from their warehouse like they said it would, because they can make sure the part is in working condition instead of their vendor (****'s Auto Parts in *******) we would not be in this situation. We only ask them to refund back the money we paid to get the defective part placed since we are sending it back and refused to get a replacement since it's not guaranteed it will work and that will be another out of pocket expense.

  

  Business response

  02/16/2023

  Hi,

   

  Customer purchased a Used Speedometer for their **** Yukon Truck, this is a 28 year old part and is going to look old of course. Upon receiving the part customer claimed the part was not working we offered a replacement at no cost, customer agreed for a replacement. He later said he dint want a replacement and needed a refund instead. We requested the customer to return our part, upon receiving our part back on 9th Feb we processed a full refund to the customer. at this point we do not owe anything to the customer.

  What the customer is asking for is for labor cost to be refunded, we do not cover labor cost, I don't know anyone who does. Our warranty clearly states this too.

   

  Thanks

   

  Customer response

  02/16/2023

  Complaint: 19330716
  
  I am rejecting this response because: 1. If the part was in working condition as they gautanteed then I will not ask for a refund.  The part was not even from their warehouse but from a vendor from another state. Regardless on how old the truck is, this is their business to provide customers with

  working parts. 2. We had to pay the shipping  cost to send the item back to their vendor, the non working part.  I don't know of any companies, world wide that would have the client pay shipping on an item the company sent that was defective.  We paid for the shipping because we wanted our refund back and didn't want to prolong getting it (refund).

  
  Regards,
  
  ***************************

  

  Business response

  02/16/2023

  Hi,

  We need to go with facts & policies versus feelings. 

  We do not cover labor cost. We do not cover return shipping cost. This is clearly mentioned in our warranty policy, this was disclosed to the customer along with the invoice. I am attaching a copy of the warranty policy. At this point we have issues a full refund and cannot issue anything more than this.

   

  Thanks

• Initial Complaint

  12/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I would like to report a company that is running a scam on innocent customers who're paying their hard earned money & receiving damaged & completely rusted auto parts. My truck needed expensive *********** decided to order the auto parts online with this company QUALITY AUTO PARTS (QAP). On Nov 9th, 2022, I ordered a rear assembly axle for $820 & was supposed to receive the part w/in 5-7 days. Ten days passed w/o receiving the part, I called QAP CS (customer service) inquiring when the part would arrive ( I'm a single father w/ 3 kids &needed transportation, I needed my car repaired ASAP). QAP CS would have me on hold for 45min-1hr & still have no answer to why & where the part was, I called everyday & it was VERY stressful. On Nov 23, 2022, I spoke w/ **** who apologized about the delay & the best he can do for me is refund me $50! & the part would arrive "shortly". Nov 23, I was refunded $50, the part didn't arrive until almost a month later on Dec 3, 2022! To my dismay, when my ************ looked at the part it was covered in rust and brittle to the touch (the part alone weighed approx. 300 lbs. & just getting it around was a hassle. I couldnt believe QAP intentionally sent out a damaged & unusable part (images attached). ********** once again called CS & was on hold for close to an hour. I spoke to **** who apologized for the condition of the part & for me to ship the 300 lb. part back to him w/in 5-7 days to get my refund! I told him I shouldnt have to pay for S&H for a damaged part they sent to their own customer, I was out $820 and w/o a car for almost a month waiting for this part. He agreed & told me to send it COD. On Dec 5, I shipped back the rusted over useless part. On Dec 15, I was contacted by the delivery company that QAP denied receiving the part & was not paying for the S&H! I spoke w/ **** & he stated I wouldn't receive my refund. *I'm asking for BBB to please assist in getting my refund of $820* Order#****** / ref no.QAO2003615993

  

  Business response

  12/19/2022

  Hi,

  We apologize for the inconvenience caused due the poor part quality, we had to source this from one of our suppliers, its a miss from our end that we couldn't have one of our team inspect the part prior to shipping. We have processed a full refund for your order earlier today and have emailed you the refund receipt. Please know that we wouldn't spend over $350 in shipping a huge Axle knowing its bad, I doubt anyone would do this.

  This being said, your message to BBB is not fully true, we never asked you to ship this EOD, when we spoke to you on Friday we clearly asked you to wait until Monday and we will notify about the return, we never asked you to ship the part COD, that is a clear lie.

  At this point we have refunded you the complete amount ($50 on 23rd November+ $770 today), we are marking the order as closed.

   

  Thanks

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩