Business ProfileforPWD-Austin LLC

I was very clear upfront that I was interested in installing windows that are eligible for the home energy tax credit. On Thursday September 26 a Pella salesperson came out and assured me that the items he was going to quote would be eligible. Upon receiving the quotes, I went to the ************** and they were NOT on the "Most Efficient" list. I went into their office and they couldn't explain what was going on. I even had to show them how to navigate to **************. Moreover the young lady who sat with me couldn't even show me how to take off the screen from the sliding windows they were proposing. A second salesperson then sent me an email with the correct U-factor and Solar Heat Efficiency specs but didn't change to quote to reflect eligible products. When I pointed this out he sent me ANOTHER email with INCORRECT specs and said the quote was good. He also verbally said that he has never had a customer with an issue on claiming the home energy tax credit and that all Pella products were eligible for the tax credits. If you have purchased from this company and are planning to take the home energy tax credits, you will definitely need to check against the ************** website before you file your tax return.

Thank you for bringing this to our attention. We will be sure to address this topic with our team to improve our service going forward.  We do provide many options in many product lines depending on customer choices of material, style, color, specifications, and costs.  These choices are up to the homeowner to decide what they are looking for.   Whether or not they are in any "energy rebate" program is up to the consumer to review the specifications of the product choices and then to review the specific "energy rebate" program that is offered by the outside entity within the specific area the consumer property is located.  We have many choices and would be happy to see if we can get a match for what you are looking for.