Business ProfileforLa Z Boy Home Furnishings & Decor

My wife and I are 46 years old and 45 years old respectively. We've been successful thus far, and reasonably frugal with our funds over the years. We are raising two boys, and putting our oldest through college with no financial aid/support. Other than an EZ chair early in our marriage, until January 2022, we never owned a brand new couch, always using hand-me-downs, second hand, or scratch and dent purchases. Finally in January we found ourselves in a situation where we were comfortable making our first full living room furniture purchase. We purchased two EZ chairs, a really nice couch, a big chair, and an ottoman. The ottoman was not a stock item, so we decided to go ahead and order it with a quoted delivery time of 3-6 months, with a comment that 4-5 was the usual delivery time. We have all the rest of the furniture, so it's not a big deal, right? Well, try and get some service after the deal, and let me know how that goes for you. My wife reached out in June (~5 months), and the said the piece was done, and it would be delivered around July 8th to the local store. We never got a call. THEY WILL NEVER CALL YOU. After we reached out, we were told it would be another week. After another week, they said they couldn't inquire about it being shipped for 30 days. Again, we have to call to get every update - they NEVER call you unless you demand a return call. Fast forward to 8/1 - I had finally had enough, and reached out to La-Z-Boy on facebook. They respond that evening with an apology, and a commitment to forward my inquiry on to another team. The other team reaches out to me via email on 8/3 asking me for some order information with a lengthy disclaimer that all of their stores and such are independently owned, and they would do their best to broker a solution. I gave them the info they asked for on 8/4, and on 8/8, they said they would reach out to the store, and would contact me once they heard back. I asked for an update on 8/9 - no response.