Business ProfileforG6 Hospitality LLC (Corporate)

I am requesting compensation for lodging at a comparable motel which I booked after my reservation was cancelled one hour prior to check in, I was advised to book at the alternate hotel, which I selected from a provided list, and submit an itemized receipt. The policy on their website states "In the unlikely event that we cannot honor your guaranteed reservation, we will reimburse you for the first night's lodging at a comparable motel, transportation to that establishment (if needed), and a telephone call to your home or office to notify others of your new location." After booking the room as advised, I was contacted by a customer service agent to submit a receipt, which I did, I received no response even after following up by email (see attached) so I called today and was told that I will not be receiving the compensation I was previously told I would be receiving due my credit card having been attempted to be charged earlier that day and being declined, this would have been the case as I used that same credit card later that same afternoon to pay for the alternate (higher priced) hotel room. Additionally, even if this had happened there is nothing in the policy stating anything about attempting to charge a card for a room before providing compensation for alternate lodging and I had received a message from the hotel the evening prior stating that I would charged upon check in, which did not occur as my reservation was cancelled already before check in. The hotels online policy also states that they do not charge until time of check in, they had claimed that my room was already cancelled due to the property having no available cleaning staff that day. I feel the hotel is now attempting to avoid paying me the compensation I am entitled to and which I was advised I would be receiving. The hotel stated they were cancelling all rooms that day due to lack of staff, made no mention of failed payment, and should not be charging when they did not intend to check me in.