Business ProfileforDriven Autoplex Inc.

I purchased a vehicle from Driven Autoplex on 12/3/22. At the time of purchase they offed me GAP and an Extended Warranty. They confirmed that both would be 100% refundable at any time if I sold the vehicle. I sold the vehicle on 3/4/24. My credit union directed me to Driven Autoplex to seek my refund as they are the ones who initiated it and the credit union included the dollar amounts into the loan and that the refund had to come directly for the seller. I contacted finance and they directed me to email "admin@drivenautoplex" to request my refund. I emailed them with the contract attachments on 3/5/24. I have had zero response from anyone. I have 4 additional emails requesting a response stating they have received my request and when I can expect the refund. No one has yet to contact me. I called finance twice. The first time, I was hung up on because he stated that they would respond to my email when they had a chance because they we "short" handed. The second time which was today, when I asked who I was speaking with he refused to give me his name and forwarded my call to "admin" which of course, was a voicemail. I am *** up with companies taking your money and then refusing to refund it per signed contract!