ComplaintsforFUNimation Entertainment

• Initial Complaint

  08/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A couple days ago I attempted to renew my Premium Plus subscription with Funimation and seemed as if I succeeded until I noticed that Funimation hasn't processed my purchase on any device and still has my plan registered as free. I got 8 dollars deducted from my bank account but still no upgrade to my streaming plan. I made the purchase on July 25th and contacted support services but have to this day have not got a response.

  Business response

  09/16/2022

  Business Response /* (1000, 5, 2022/08/10) */ Thank you for bringing this to our attention. We have contacted you via email to review the issues you are experiencing with the service. We will be looking forward to your response!

• Initial Complaint

  07/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I subscribed to a one year "Premium Plus" subscription with Funimation (an internet video streaming service) in April 2021 for. I was charged $85.99 for this one year subscription on April 25th, 2021. One month later Funimation, through Microsoft who is one of their payment service providers, charged me another $85.99 for a one yaer subscription on May 25th, 2021. They attempted to charge me again in June, but I cancelled the payment from going through. Funimation removed my access to their service in June, after providing only 2 months, and charging me for 2 years of service. I have talked to and written Microsoft and Funimation repeatedly. I started with Microsoft, but they were very clear that they are only a payment service provider. After exhausting all options with Microsoft I moved on to Funimation. I don't have a record of my calls, but I emailed Funimation in November 2021, April 2022, and May 2022. I have called them repeatedly. The refuse to take any action to correct the situation. I was open to either a full refund, or a refund for the second year and access to their service for the remainder of my first (and only agreed to one year subscription). I still wanted to use their service through much of this, but at this point I no longer have any interest in their service. They will take no actions to correct my losses, essentially stealing my money. I have sent them bank records showing the payments, and answered all the questions they have asked me. Ultimately, Funimation said they will not recompense me in any way because of the payment service provider I used. A payment service provider that Funimation chose to partner with. Microsoft was very clear that all the funds have been passed through to Funimation, so they cannot refund any money to me. I warned them repeatedly that I would have to turn to the BBB if they didn't choose to work with me.

  Business response

  09/12/2022

  Business Response /* (1000, 7, 2022/08/03) */ Thank you for bringing this to our attention. We have reached out to you via email to investigate the situation. We will be looking forward to your response.

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It all started 4 months ago when I downloaded the funimation app solely to watch a show that the app streamed. I paid the average subscription but it had adds so I upgraded to premium. I finished watching the show and tried to cancel my subscription. It didn't work but I thought nothing of it until I saw they kept billing me for the app. So I did some investigating to try and cancel my subscription and I ended up in a loop where I, 1. Go to account settings in the funimation app, 2. Go to my subscription, 3. Get sent to Google play, 4. Have to search the funimation app, 5. Get sent back into the funimation app. Never along the line does it let me try and cancel my subscription. So I'd just like some help getting my subscription canceled because I'm out of ideas and I don't use the app.

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/07/04) */ Thank you for bringing this to our attention. We'll be happy to follow up on the issues you are experiencing. We reached out to you using the email you shared with us, so we can provide you with further support and gather some additional information to assist with cancelling your subscription

• Initial Complaint

  06/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a Blu-Ray from Funimation on May 14th, 2020. It arrived 5 days later with faulty disks - despite showing no damage, they would freeze consistently. I immediately contacted Funimation support and asked if I could have a replacement for the faulty disks. A member of the support team replied that they would work on my request. Flash forward to today, over 2 years later! My issue has still not been resolved by Funimation. I've attempted multiple times over the last 2 years to get in contact with the support team. I've received maybe 2 replies, both from a different person, but still my issue is unresolved. The last time somebody replied to me was in October 2021. At this point, I fully believe I've been purposefully strung along so that you can deny me service by citing some 2-year warranty or whatever. I want a refund.

  Business response

  08/15/2022

  Business Response /* (1000, 9, 2022/07/07) */ Thank you for bringing this to our attention. After reviewing your case, we proceeded to grant a refund for the product you experienced issues with. We have also shared more information via email regarding the refund. If you have any additional questions, let us know.

• Initial Complaint

  05/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So I've been a user of there services since last year they recently have merged with crunchyroll and I was supposed to get a 60 day free trial for being a Funimation member there saying I haven't been a member until I showed them proof then they switched to telling me we are looking into the situation for the past 4 months and I have a trail of emails to show it

  Business response

  06/29/2022

  Consumer Response /* (2000, 6, 2022/06/02) */ Funimation has reached out to me and offered me 100 day free trial thank you so much I know your company is the only reason they did this

• Initial Complaint

  05/23/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Husband signed up for a free trial and canceled over 3 years ago. We have contacted bbb before and the outcome was "the company says they are not doing it no active accounts". Funimation blames Google play, Google play blames Funimation. We have no active subscriptions on Google and Funimation says we don't have an account. Very hard to contact company, no phone number. I didn't know I was still getting charged until I saw I overdrafts today. Disputing charges with my account and waiting for a call back. I can get records to prove how long (3+ years) they have been charging 7.99 a month on my card for a service we don't have, don't even have access to. I know I'm not the only one I see the history of this happening, it needs to stop. I've seen screenshots before of a conversation I had with one tech support from Funimation who disconnected the chat, rude.

  Business response

  08/10/2022

  Business Response /* (1000, 5, 2022/06/02) */ Thank you for bringing this to our attention. We'll be happy to follow up on the issues you are experiencing with the multiple charges in your account. We reached out to you using the email you shared with us, so we can provide you with further support. Consumer Response /* (3000, 7, 2022/06/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said they sent an email to the address provided, but I have yet to receive an email. Which email exactly did they reach out to? Business Response /* (4000, 12, 2022/07/04) */ ***Document Attached*** We have tried to reach out to the listed email in the BBB complaint to gather further information on the charges, as the email listed isn't a registered account we require further information to investigate and locate the charge

• Initial Complaint

  05/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a brand new Blu-ray copy of Black Lagoon with digital code and yet the code isn't useable.

  Business response

  07/01/2022

  Business Response /* (1000, 5, 2022/05/24) */ Hello *****, Thank you for bringing this case to my attention, I will gladly follow up on your request. I was checking in our system to find your initial contact but I could'nt find it, if you could please provide an email to contact you directly and your order number, that would be really helpful. I'll be waiting for your response. Regards, Karla C. Funimation Support Supervisor Consumer Response /* (3000, 7, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) My email ******************, don't have a order number because I bought the Black Lagoon Blu-ray at Walmart on Thursday of last week. Business Response /* (4000, 9, 2022/05/26) */ Hi *****, Thank you for the information. We have opened internal ticket #*******, and we have contacted you to your email ******************, I'll be glad to follow up on your case there. Regards, Karla C. Funimation Support Supervisor

• Initial Complaint

  05/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled my account in January but continue to be charged up until 5-19-22 I. Want to be refunded for the months I was charged after my account was canceled

  Business response

  06/29/2022

  Business Response /* (1000, 5, 2022/05/24) */ Hello *******, Thank you for bringing this case to our attention, and I'm sorry for any misunderstanding, I will do my best to help you. For a better assistance, I will follow up personaly to provide you updates on your ticket #XXXXXXX, which is still open. Regards, Karla C. Funimation Support Supervisor

• Initial Complaint

  05/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have an Annual (Yearly) subscription with Funimation since Oct 2014. My subscription is 'Premium Plus' and it is supposed to remain active until 10/26/2022. I paid for this subscription in order to gain access to the Funimation library that is currently available, but in addition, gain access to *new* shows, movies, videos, and productions that were being added to the library as new shows released from Japan. Recently Funimation announced their merge with Crunchyroll and that Funimation would eventually shut-down. I had no issue with this, as long as my current subscription would still remain valid. Though, now Funimation are no longer updating their library with new shows and my subscription seems to be useless as I can't enjoy new content that I paid for (due to all new content being exclusive to Crunchyroll). I wrote to Funimation Support on March 2nd regarding transferring my remaining subscription time over to Crunchyroll. On 3/9 I received a reply asking me for my email for both accounts. I replied with the requested info on the 9th and also received an acknowledgement on the same day along with "Your tickets will be escalated to our Escalation specialist to finish your update. You should hear back shortly." I have contacted Funimation 6 more times asking for updates with nothing credible other than changing request numbers including ******* and *******. It has been more than 2 months with no progress. I feel as though my current subscription is worthless as I can't enjoy anything new thru Funimation with all their attention on Crunchyroll. I would like my remaining balance from Funimation (10/26/2022) plus 2 months (12/26/2022) for the lack of any progress from my initial email on 3/2.

  Business response

  06/15/2022

  Business Response /* (1000, 5, 2022/05/19) */ Thank you for bringing this to our attention. After reviewing your case, we have transferred the remaining time of your Funimation subscription to your Crunchyroll account. If you have any additional questions or concerns, don't hesitate to let us know, we'll be happy to help! Consumer Response /* (2000, 7, 2022/05/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Funimation took care of my request and successfully transferred my time from Funimation to Crunchyroll. - Thank You

• Initial Complaint

  04/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Funimation has promised a free 60 day trial to Crunchyroll due to their merger. I have been a paying subscriber to Funimation for years and qualify for the free 60 days. Funimation has been contacted and determined that my case required a resolution from a specialist team on 3/25/22. Funimation has NOT responded, offered any further communication or a resolution. I would like the free 60 days to Crunchyroll that has been promised to me as a paid subscriber to Funimation.

  Business response

  06/09/2022

  Business Response /* (1000, 5, 2022/05/06) */ Thank you for bringing this to our attention and I apologize for the delay in our response. We have reviewed your case and have successfully added the 60-day free trial to your account. We apologize for the inconvenience in the matter. If you have any questions or concerns, you can let us know through ticket #XXXXXXX. We'll happy to assist!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩