Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

AAA Home Security, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • AAA Home Security, LLC

      1755 Wittington Pl STE 600 Dallas, TX 75234-1931

    • AAA Home Security, LLC

      1300 S Polk St STE 295 Dallas, TX 75224-1305

    Customer ReviewsforAAA Home Security, LLC

    Auto Alarms
    Multi Location Business
    View Business profile
    View Business profile

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Before you can leave a review on bbb.org,

    you’ll need to add a phone number to your account. Your phone number may be used to verify your identity.

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    2 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from DesireeH

      1 star

      12/12/2022

      This company is garbage. I am on year 2 of a 5 year contract and my equipment does NOT work. They have come out and replaced it time after time and each tech blames the tech before for improper installation and not knowing voltage. I even had to hire an electrician to fix something that a tech stated was wrong, after paying out that money, system still doesn't work. I've never been offered credit for the months when my equipment didn't work, and now they are wanting to charge me $1,000 for a termination fee! I had someone try to break into my home on October, thankfully, I have a large dog that scared them off. I can't even give the police a description of the person because go figure, my cameras don't work. The general manager *******, is way less than helpful. She just keeps referring me to Guardian, which states they can't wave the **** only AAA can. I'm going back and forth between 2 companies that can't get their stories straight, all the while I'm a single mother trying to protect myself and my two children. This company should be outlawed for faulty business practices.

      AAA Home Security, LLC Response

      12/14/2022

      AAA Home Security was the installation team 2 years ago for this customer. All continued issues do have to go through her contracted company Guardian. She was offered a complimentary service call to address her needs and 1 free month of service for the inconvenience.
    • Review from Gary J.

      1 star

      04/20/2022

      We had nothing but trouble with this company from the beginning to the end. I would never recommend this service to anyone. Please be careful before choosing this company. We experienced problem after problem for two years. My wife and I tried to contact management for days and now no one would answer our calls nor return any messages left on the voicemail. Before any concerns were expressed of cancellation (with a representative that answered the phone) I was able to call and someone would answer the phone each time I called. Now I get the voicemail. There's no doubt that my calls are being ignored after expressing the many displeasures and informing this company that we want the service canceled. No one has returned any messages left daily leaving us to believe this is a scam. Problems ranging from cameras freezing and not recording anything, motion sensor not working, problems with the app not functioning properly leaving us with no option to view recordings from the cameras to many more issues. Majority of the two years of service with AAA home security were spent calling about issues affecting our service until exhaustion about this terrible service left us paying for a service that was utterly useless to us. We finally called and decided to cancel this service only to reach a representative that didn't care about our matter, spoke nonchalantly and pushed me off the phone. Now it's difficult to get someone from that company to respond back to us.

      AAA Home Security, LLC Response

      04/22/2022

      We spoke with this customer on Monday the 18th and where working on a resolution to their issue. Had a lovely phone call with the customers wife on the 21st where an agreement was made to cut the early termination fee in more than half and the customer ended the call please with the results.

      Customer Response

      04/22/2022

      An agreement was reached and ******* was willing to work through issues to satisfy both parties. She has a great customer service attitude and will listen to your concerns. It's unfortunate that she can't work every position in this company. I can assure things would be better on every level because she really has the right attitude.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.