Business ProfileforAAA Home Security, LLC

In March 2023 AAA Home Security, LLC an authorized dealer of ********************************** did an install to my exsiting security equipment in my new home for the purpose to secure my home. There was NO mention of a long-term contract and in fact the documents I signed has ABSOLUTELY NO timeframe listed and I was told by ******* **** I could cancel at at anytime if the services did not meet my families needs or expectations. Now after a year of service the alarm system AAA/Guardian has installed has NOT been functioning properly to the point the Police has visited my home several times.TIMELINE OF ISSUES:-March 24, 2023:Hello ******* this is *** your AAA/Guardian Technician. I am on the way to your home and will be arriving in approximately 1 hour and **************************** for you?-May 8, 2023: Hello ******* this is ******* with AAA/Guardian. I have a service call we are having a problem with the doorbell camera. I am sorry to hear that. I can get someone out any day this week to get that fixed. What day is best for you?-May 9, 2023: Message from AAA/Guardian that '*******' a AAA/Guardian Technician should be arriving in the morning around 8 am.-August 24, 2024: My home security system stopped working, AAA/Guardian did NOT alert me at all. When I woke up my system was flashing with a "Low Battery" notification. I called AAA/Guardian and was told it was my responsibility to replace the battery. I purchased and installed a new battery.-August 30, 2024: AAA/Guardian came out and replaced the mother board and reconnected the same old battery that had the dead cell to the security system. Later that same day the door entry notification and silent alarm went off and the Police arriving.-September 3, 2024: Police and door entry notification and doorbell not functioning properly. I have in good faith tried to work with AAA/Guardian on resolving these issues and AAA/Guardian has breeched the agreement that was signed on March *******.