Business ProfileforOYO Hotels Inc.

I recently stayed at OYO hotel and I feel obligated to warn others about a concerning experience. While booking through hotel apps, I saw rates advertised at $40$50 per night, which seemed like a great deal. However, upon arrival, I was hit with an unexpected $300 deposit, and ultimately, I ended up being charged nearly double the anticipated cost.Unfortunately, the problems didnt end there. The room was dirty, the sheets were clearly unwashed, and some of the elevators didnt even work, leaving us with long waits. The customer service was terrible, and any requests or questions were met with dismissive ************ make matters worse, after I checked out, I was charged an additional $500 smoking feeeven though no one in my room smoked. My husband has a medical CPAP machine for breathing while he sleeps, which emits no smoke, but it seems this was somehow mistaken as a violation of their non-smoking policy.Ive tried multiple times to contact the hotel via phone and email to dispute these charges, but Ive received no response. After researching, I found Im not the only one experiencing this; it appears others have also been unfairly charged with additional fees.This situation feels like a scheme to lure in guests with low advertised rates, only to impose hidden fees, unnecessary charges, and provide subpar service. I would strongly advise anyone considering a stay here to be cautious and check your bill carefully. Hopefully, this review helps others avoid the same unpleasant experience.