ComplaintsforX Van Lines LLC

• Initial Complaint

  10/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The transaction date was June 30, 2024, and the amount was $782.07. The business involved is X VAN Lines LLC, a moving company that contacted me by phone after I requested a quote from another company online. The agent offered me a good quote and told me I had to pay immediately to lock in the rate. Since I wasnt sure if I would move, I asked him if I could get a full refund if the move was canceled. He assured me that as long as I canceled a couple of days (two or three days) before the move, I would be able to get a full refund. Based on this assurance, I paid and provided my credit card information.When the move was canceled, I messaged the agent to inform him and requested a refund more than 2 weeks before the moving date. Unfortunately, the agent did not respond to my messages at all. As a result, I disputed the transaction. However, the company provided my credit card company with a document stating that I had to cancel within 72 hours of receiving the quote, which contradicts what the agent told me over the phone. Based on this document, my credit card company denied my dispute.

  Customer response

  10/04/2024

  After posting my original review, the company contacted me and threatened legal action if I did not remove it. The representative claimed that I had been informed that I only had three days after signing to cancel, which contradicts what I remember being told (that I had until three days before the move).
  When I asked for a copy of the recorded call to verify their claims and resolve the issue, they refused to provide it. I explained that if the recording proved me wrong, I would be happy to remove the review, but they maintained that they were not obliged to share it with me.
  I feel particularly distressed by the threats of legal action and the lack of transparency. As an international, I am unfamiliar with local laws and believe that this situation could have been handled more respectfully.

  

  Business response

  10/13/2024

  This customer signed and agreed to the cancellation policy when you booked your move. He turned to your bank and credit card company to attempt to reverse the charge even though he knew he agreed to the cancellation policy and did not cancel your move.

  
  As stated to you before, he will not be receiving his deposit back. We put a lot of work into moves prior to pickup, and he canceled the day before the move. According to the cancellation policy, his deposit is non-refundable.

  
  We understand he is frustrated that the deposit is non-refundable. However, he agreed to the cancellation policy. It can be used toward a future move if booked within a year from when he booked his previous move.

  Given that the customer agreed to the terms and conditions, we kindly request that this complaint be removed, as the situation has been handled according to our established policies

  Customer response

  10/13/2024

  I am rejecting this response because:  they claim that I canceled the move one day before it was scheduled, which is not correct. I actually canceled more than two weeks before the moving date. While I agree that I signed the document, their agent rushed me into signing over the phone, claiming it was to secure a quote. I accept responsibility for signing, but their agent assured me that I could cancel and receive a full refund as long as it was done at least 3 days before the move. Furthermore, they have been contacting me, attempting to intimidate me by threatening legal action because of my review trying to take the advantage of I am a foreign and not familiar with the American laws.

  

  Business response

  10/17/2024

  The client claims he is a foreigner but the policy and terms and conditions of his move were explained explicitly to him by his sales representative and it is written on the quote which he approved and e-signed. He signed and agreed to a cancellation policy when he paid the deposit for his move. The reason there is a cancellation policy is because we reserve a spot for his move instead of taking on other jobs. We also put a significant amount of work into moves prior to pickup including organizing crews, arranging pickup, scheduling, ect. 
  
  There was no intimidation or any type of aggression like he claims. He cancelled his move and he was only told the deposit is non refundable however he already knew this. He asked to cancel when he knew his deposit was non refundable. We've explained this to him multiple times and it was all written and explained to him. He admits he signed and accepted the quote, part of the quote is the cancellation policy. We do not respond to threats of lawsuits. At the end of the day, he approved the cancellation policy and was fully aware of it. We kindly request for this complaint to be removed. Please contact us if you require any additional information. 

  Customer response

  10/17/2024

  I am rejecting this response because there is no new information provided. I acknowledge that I made the mistake of not thoroughly reading the document I signed. However, the company's agent gave me false information during the call, and when I requested access to the recording of the call, they refused to share it.
  If the company had been truthful, they should have had no issue sharing the call with me or even with you. The fact that they are withholding it suggests they know they provided misleading information. My review and complaint are meant to warn other customers about this situation. When I mentioned that I am a foreigner, it was in the context of them contacting me after I posted my complaint and review. They tried to intimidate me by threatening legal action if I did not remove my review. My intention was to highlight that their response seemed to be an attempt to scare me into silence.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Poor service, communication, and attempt to force me to overpay to complete delivery by X Van Lines. Booked service on 08/29/2024 with ******* ***** who made several false promises (no payment to actual movers-credit card will get charged, length of free storage, reach out to make any changes on inventory with him specifically). After booking he went ghost and failed to return numerous *************** Forced to reach out to supervisor who finally made changes, but on day of pickup was caught off guard when movers required cash, check, or electronic cash payment in order to complete move and they had not received the updated inventory list. My flight to *** was 09/06. On the updated inventory list and the day of the pick up I signed a sheet where it lists that my property won't be shipped. Specifically says on both docs under the delivery address "Hold in storage until notified residence". The movers asked me to list an estimate date my property could be able to be delivered. I listed Sept 13th as safe measure as the "1st available for delivery" in a copy of the paperwork that I can provide. On Sept 13th at 4:19 pm I got an email stating my property was being shipped to *******. I immediately called ******, supervisor, to address this issue as I never provided an address. She promised to call and text me with an answer, but didn't reach out until I called her back the next day asking for answers. Her and the movers then told me that I'd be charged $500 per day past the available delivery date (09/15) to hold and re-deliver my property. They never received an address from me, nor did I notify them to move my things, and the movers called asking for one on the 14th because they didn't have that info themselves. I had already been on the phone with X Van Lines for days (can show call logs) about the existing issues during my service and I believe these things were done to ultimately draw more money from me, and after reading reviews online I'm seeing a pattern as well.

  

  Business response

  09/29/2024

  This client used threatening language and foul language in his communication with our workers. We did not attempt to add on fees or make him overpay on delivery. He stated he was ready on the legal contract and did not update our office about changes until after his items were already sent for delivery. This move was already completed and the issues listed handled. We kindly request for this complaint to be closed. 

• Initial Complaint

  09/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed the contract with X-Van lines on Aug 24th to move 400 cubic feet of household goods from *******, ***** to *******, ******** and paid a $786.35 deposit with an option to refund within 3 days. My sales *** name was ****** and told me he would be my exclusive point of contact with X-Van Lines and I can contact him with any needs I have. OnAug 26th I contacted ****** and asked if he could price match with another carrier and he told me to send him the quote and he would get back to me. I sent ****** the quote the same day and he never reached back out. I called the following day and tried to speak with him requesting a refund if they were unable to price match but was told he just stepped away from his desk and I would hear back from him to no avail. I reached back out on Aug 31 and Sept 4 and still received no response from ****** or from anyone at X-Van Lines. I called again on Sep 5 and was again told ****** just stepped away from his desk. Shortly there after I received a call from ****** with X-Van Lines saying he could not offer a refund and since the 3 day window has closed and ****** is on the sales team and he no longer has to deal with customers since there fund window has closed.

  

  Business response

  09/25/2024

  The client is not telling the truth behind how and when he cancelled. According to the cancellation policy which agreed to and signed the credit card authorization form, the deposit is non refundable however we already issued a refund as a gesture of good faith and to resolve this matter amicably. We kindly request for this complaint to be closed. 

• Initial Complaint

  09/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I deeply regret choosing this company for my relocation. In July, I spoke to ***, a charismatic representative, who assured me of the company's integrity as a professional moving company as opposed to a broker. *** took inventory of the contents of my storage shed and provided me with a binding estimate in the amount of $2614. I provided *** with multiple photos of my items, and I took video of the inventory as well. I was assured that my estimate would remain unchanged after providing these and paid the deposit of $987. The movers arrived as scheduled on August 28th. As I had already relocated, I had arranged for my father to meet the movers, who added additional charges to my binding estimate, saying that the loose items in the front of the shed (a dresser mirror and laundry basket that I had provided multiple pictures of) would have to be packed. During this time, I was unable to reach ***, and after multiple attempts with no success to discuss the issue and to make agreed upon payment, the movers loaded up my items, asked my father to sign 15 mystery documents (none of which he nor myself have been provided copies of,) and headed off. I have been attempting to make contact with *** in the weeks since, to no avail. I spoke to X Vanlines about my complaint in an effort to resolve this directly with the company a week ago and was assured I would be contacted within one business day. I wrote to the company seeking resolution. I have heard nothing back from anyone. I am extremely concerned by the charges added and even more so by the fact that no one has available to discuss the situation with me. I am concerned that this company may attempt to add more charges to the binding estimate, and I am very concerned for the care of my belongings due to the experience I have had since paying my original deposit. I fear I may not even see my belongings again due to the way this had unfolded; there has been no contact made regarding when I can expect delivery of my inventory.

  

  Business response

  09/25/2024

  The client is in touch with our customer service in regards to her move. She received a discount regarding any issues she may have had during her move. We kindly request for this complaint to be closed. 

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Absolutely terrible experience all the way around! When something sounds too good to be true it usually iswe scheduled a move they were 48 hours late and almost cost us the sell of our home. Upon arrival there was one man to move a 4 bedroom house, my husband ended up helping and loading the truck which caused him a back injury. We then moved 18 hours away and waited almost a month for our belongings to be delivered. Surprise upon delivery one man showed up in a truck to unload very heavy furniture items. So many of our boxes were crushed our things just thrown in with others belongings. Furniture broken, documents you couldnt understand handwriting was not legible. So very sad that these people treat your lifes belongings like garbage.

  

  Business response

  09/15/2024

  The client is in touch with our customer service in regards to her move. We are working with her and her husband in regards to any issues she may have had during her move. We kindly request for this complaint to be closed since we are in touch with the client and working on these issues with them direct

• Initial Complaint

  09/03/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On 8/3/2024 My belonging were picked up to be moved from ********* to ***********. When I originally booked my reservation with a man named ****** he told me it would take 3-5 business days for delivery. Once my items were on the truck I was presented with a new contract that stated it would take up to 21 business days, (Saturday being a business day). I told the driver **** that's not what I was told. He contacted the company and they said I should have my things by August 9th. Since my things were already packed on the ********* had already made reservations my vehicle was packed to drive to *********** I signed the contract anyway. I was told the driver would contact me 24 hours in advance for the drop off of my things. On August 8th, I contact the company to find out if they were dropping my things the next day. I spoke to a lady named ****, and was told that no, my stuff was still in ********* in a warehouse. I explained that I needed my belongings. She told me that my stuff wouldn't be picked up until 8/15/24. On 8/15/24 I called and spoke to someone who stated my stuff was on a truck and I should have it by Tuesday (8/20//24) and the driver would contact me 24 hours before. On 8/20/24 I called the company and was told there was a delay but my stuff was on the truck and they couldn't get a hold of the driver. I was again told someone would call me back. I have called this company over 10 times & finally on 8/29/24 I was told that I was lied to and that my items were STILL in *********. The man named ****** (supervisor) promised he was going to have my things picked up & delivered within 5 days. He even gave his number to text to follow up. I followed up with him today as I still don't have my *************** is not responding to a date. It has been over 30 days and the worst experience of my life. My son has had anxiety attacks, because the fear of things being stolen, his father passed away last year & all his precious stuff was on there.

  

  Business response

  09/15/2024

  According to the legal contract signed, we have up to 30 business days to deliver a customer's items. The client received delivery within this time frame and we were in touch with the client throughout the process. We explained that during the summer, deliveries can sometimes take longer than customers want however we do the maximum we can to deliver as soon as possible. The client's items were already delivered. We kindly request for this complaint to be closed since the client already received delivery. Please contact us if you require any additional information. 
  
  
  

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had an initial estimate with the representative *** on 07/26 for moving all my furniture, full pack and plaving in the new place. Estimate was $3986 and a delivery time of 5 days. I pay $1200 for deposit. I'm told the price wouldn't change unless there are very big extra items that I didn't mention. 2 days before moving on 07/30, I get another call and I get a new more detailed estimate of $5547. I say okay, I'm told this is the most it would be. Comes the moving day 08/02. Driver gives me a new price of $8100. He says I can back out but everything is already planned! I can't back out so I agree. Comes the promised delivery day of 08/07, I learn that my belongings are actually further away now, in another city, and it will take till 08/12 for them to arrive.In my initial call I double checked and I was told I can make my payments through credit card. So I plan accordingly. On the the pick up day and on the drop off day, separately, I am told by the drivers that they do not accept credit cards and it has to be cash. I don't have cash so I have to take a loan through my credit card to pay these people. I asked if I can get the phone call recordings, I am told it's for company only. So apparently they can say anything over the phone to get you sign into the deal then everything changes. Last minute cost doubling, over promising fast delivery, changing payment methods are all good business?

  

  Business response

  08/21/2024

  We're not sure what the client is referring to - all aspects of the move were explained  up front in a quote which the client signs and agrees to when she booked her move. If there are additional items, on pickup the client is provided with different options - she can cancel the move, take the additional items for a new price or take only the items listed within her original quote for the same price of the quote. 
  
  
  We do not provide any guaranteed delivery dates or windows and all of this is also explained and written on the quote the client received prior to choosing our company for her move. This is also written on the legal contract signed on pickup. 
  
  
  If the BBB requires any additional information please let us know. The information listed within this complaint is false. We kindly request for this quote to be removed. 

  Customer response

  08/21/2024

  I am rejecting this response because:   they have no responsibility of what they say over the phone or a quote they provide over the phone. For "it's false" claims, I am attaching two quotes, one over the phone, one on the spot just before loading. The quote on the spot is more than 2 times (to be exact, $4131) higher than the quote initially provided which I decided the use the services for. This should stay on the website so people know they are trying to lure people in with cheap initial quotes.

  

  Business response

  08/30/2024

  The quote provided over the phone is based off the information the client provides her representative when building the quote together with the representative. The representative is not present in the home with the client, the client has to relay all relevant information to the representative in order for the quote to be accurate. The representative discusses all aspects of the move including packing and any additional services which may be relevant to the client's move. 
  
  On pickup, there were around 338 additional cubic feet and around $1,250 in packing. Any fragile item not properly packed cannot be loaded onto our moving truck for safety reasons. All of this is written in the original quote the client received prior to choosing our company for the move. 
  
  In addition, we do not provide guaranteed pickup or delivery dates or windows. All of this is also written on the quote. Our quotes are thorough in order to provide the client with all the information needed in order for the client to make the right choice for their move; however our quotes can only be accurate if the client relays accurate information to the company. 
  
  We do not need to lure people into moves. Clients can cancel on the spot and no one is forced to move with our company. We understand the client is frustrated and wanted delivery sooner than which it was received however we did our best to provide an excellent service and all information was provided up front. 

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Initial quote not honored, I was extorted and intimidated into signing for additional charges after my belongings were loaded into the company's trailer. Upon delivery during a tropical storm, my belongings were damaged, damages were done to my home and items were left out in the rain, i.e. personal photos and artwork that are ruined and cannot be replaced. I included a PDF and photos of some of the damages.

  

  Business response

  08/21/2024

  Our company did the maximum to provide this client with an excellent move. Her complaints really don't have anything to do with our service - claiming different things which did not happen. Her move was completed for an agreed upon price. The client agreed to the price, terms and conditions of the move in advance. We provided the service as we agreed to do per the legal contract signed. Please let us know if you require any additional information. We kindly request for this complaint to be closed. 

  Customer response

  08/28/2024

  I am rejecting this response because:   the business did not represent themselves as "advertised" . They did not disclose that they are an agent and contractors would be performing the service. Also not sure that X Van lines performs any background checks on these agents. persons performing the service did not perform as contracted and the damages to my personal belongings reflect this. I will be filing additional complaints with DOT and ****. Also will be filling a lawsuit against the company and their main holding entity. 

  

  Business response

  09/06/2024

  Every moving company uses agents/contractors to complete moves. No single company has enough workers or trucks going all different directions across the country in order to complete moves in a timely manner. This does not mean we advertise our company in a false way. 
  
  
  We completed the move exactly as we promised to do and according to the legal contract signed. We have the legal contract, it is signed by the company and the client and we abided by every part of the contract. If the BBB wants, we are more than happy to send it to you for your review. 

  Customer response

  09/06/2024

  I am rejecting this response because:   all companies have an obligation to ensure the agents they use perform to company standards.  Yes they may have signed documents but I have witnesses that are willing to testify that my belongings were loaded and I was coerced and forced to sign for additional charges or my belongings would be held until "I pay up". When I first reported this to the customer service manager, she said that what I was charged was too much and the team that delivered also commented that I was very over charged.  Funny thing is, the website claims no extra charges,  so no truth in advertising there. This is not a reputable firm and are taking advantage of people.  

  

  Business response

  10/19/2024

  All relevant documents are attached, including the claim paperwork and the *** valuation. The customer opted for the $0.60 per pound insurance coverage for the items.
  The customer initiated the claim process with the claims company on August 13 but stopped at some point. We are willing to work with her and offer a higher refund if necessary, but she needs to complete the claims process.

  Customer response

  10/21/2024

  I am in the process of trying to unpack and document the damages. According to *** regulations I have 9 months from delivery to do so. I have reviewed the documents that were submitted and I am very concerned that the delivery document was not signed by me. Anyone can look and see that is not my signature.  I still stand behind my claim that this company extorted money from me after they had possession of my belongings.  

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were moving from ********* to *****. We had a phone estimate with ******* from X Van Lines about the move. The price was quoted at $7900. Before the pickup date, **** called again and we gave him another estimate of the number of boxes, furniture, etc...(we understood this price increase). The price was then raised to $8900. Saturday July *************************************** showed up., bringing a smaller shuttle but couldn't fit our belongings inside. The larger semi intended to complete the transport arrived at 6:00 pm. The movers insisted upon delivering on Thursday, July 23, but we told them we would not have possession yet. The Fast Break Delivery Company arrived on July 25th at 4:30 pm in *******, *****. They started unloading, then refused our Cashier's check, insisting it must be a post office money order. We had never been informed of such a thing. we made great effort to go to ***** ********** to secure funds, but the bank would not Zelle, e-check, and/or allow large withdrawals. Next, the movers loaded everything back up in the truck and said we would have to give them the money in CASH the next day PLUS another $650 to keep the furniture in storage overnight. Our major complaint is with the 'Mother company', X-Van Lines, (not the loaders), estimates being changed without notice, we had to deal with 3 different companies, and there was not enough clarity about payment-types needed. There was never a hard copy of the contract given. We were hesitant to pay for moving and expenses in CASH because of the danger of theft. We are older and a move is very stressful. The management of X-Van Lines and the other two intermediary companies did not make it an EASY move at all. We would like to be refunded the $650 OVERNIGHT STORAGE FEE, as well as $2000 for overcharging us and causing major inconvenience and stress. The total cost was not anywhere near what was quoted by X-VAN LINES COMPANY. First it was $7900, then $8900 and finally $11,609.

  

  Business response

  08/14/2024

  The information listed within the complaint is false. We have no idea and have never heard of ****************** Lines. He received a fast delivery as he requested. As listed on the quote he received prior to booking and listed on the legal contract the client signed, there are certain payment methods used only for delivery. He was updated as the truck got closer to his delivery location and was told the payment methods as well as the balance. When the movers arrived he was not prepared with the payment and as listed on the legal contract if there is any waiting time or if the truck has to wait overnight, there is an additional charge. We have hundreds of other customers who also want their items moved promptly. All of this information was provided to the client upfront. We understand his frustration however from our side we did the maximum to make sure his move went smoothly. Please let us know if you have any questions or need any additional information. We have the quote and legal contract both signed by the client showing he was aware of the charges in advance and knew of the payment methods for delivery. We kindly request for this complaint to be closed. 

  Customer response

  08/29/2024

  To X Van Lines: 

  First of all, I find it hard to believe that you've never heard of ********************************** that completed this move with my furniture in your name. Do you have no knowledge of who is completing your jobs? When I chose X Van Lines to move my furniture, why shouldn't I expect to see an ********** truck? Nothing was said that the job was going to be completed by other companies.  Additionally, what was not divulged to us was how many times the furniture was going to need to be handled and shuttled around to different trucks (resulting in more damage than if it had been left on the original trailer). Then, when does a company require three different forms of payments to complete the transaction, is there a reasonable explanation why that has to be?  Zelle, Cashier's Check and /or cash payments of $5,000+ amounts and various refusals to complete these payment types makes me wonder how a 5-star rating in achieved. 

  ****** ********

  

  Business response

  09/15/2024

  We're not sure what the point of the client's complaint is or what he is expecting. All moving companies use carriers. Less than 10% of all moves go straight from pickup to the delivery location without making stops or being unloaded into storage or to a different truck. This is not just true for our company but for all companies. Our company picked up the move - we are written on the contract. We are unsure why the client continues to involve other companies. In addition, all payment methods are listed on the quote and provided to the client in advance prior to him choosing our company for his move. Again, if the client has any more specific issues he would like to discuss he is more than welcome to turn to our customer service department. We kindly request for this complaint to be closed. 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This moving company packed all of my mom's belongings from her house of 62 years in ******** , 3 men showed up to do the job. When her stuff made it to **************, there was one guy who was the driver. His first day at his new job. The truck had no liftgate and all the contents had to be removed from the moving truck out of a side door. I called the company and they said they were sending someone. 6 1/2 hours later, nobody showed up. So my husband and I had to unpack the truck teach the kid how to unpack unwrap all of the contents to find lots of broken things. I would never recommend this company to my worst enemy. they have not tried to make things right with me. They offered me $250 back which was a slap in the face. First time my mother has ever moved anywhere in her life. What a disappointing thing for her and not a good way to start off what should've been a positive thing. X van lines is the worst company I have ever dealt with.

  

  Business response

  08/12/2024

  The customer received delivery within three days from ******** to **************. On delivery, the crew was under staffed since a worker was sick and could not work that day. We explained the situation to the client and offered her a discount. We kindly request for this complaint to be closed. 

  Customer response

  08/12/2024

  I am rejecting this response because: They are lying. Not once was I ever told that someone was ill. I was told by the lady who answered the phone that people were coming no one showed up ! And the discount ? They offered me 250 dollars back! That is not a discount, they told me I was not bound to empty the truck. The kid waa ALONE! His first day at this job he told me and my husband and 83 year old mother. I have witnesses ! How terrible they are such liars !! I am a retired police officer, who does not lie and this is unacceptable!! 

  Customer response

  08/17/2024

  After reading the response again from the business I am absolutely appalled at their explanation of what truly happened. Just to reiterate they NEVER offered me a discount the day of delivery. In fact I had to give them over 2000 in cash before the driver would start to unpack. Again the driver told me two more guys were coming I was never told anyone was sick. And the driver also was trying to call to get someone to help. Restitution to me would be give me my 2000 in cash back for a job that I had to do. The company called me and told me i was not obligated to help. Which I find quite disturbing. If Myself and my husband were not there the driver could not have done it alone and if he did it would have taken him at least another 6 hours to do it alone. Not to mention he would not have been able to. I had to put the bedroom set together which I paid them to do. The parts were no where to be found and I had to leave to go to **********, so my mom could go to sleep that night. 

  

  Business response

  08/26/2024

  The client states first we offered her a $250 discount and then states we never offered a discount. We did offer a discount. She also initiated a credit card dispute which goes against the legal contract she signed, we did not respond and allowed her to be refunded $350. 
  
  Again, we understand her frustration and that delivery took a little longer than expected on the actual day of delivery, however her move was completed. We did provide the service, and we even offered a discount and provided her with a discount for the inconvenience. Again, we did provide the service and in order to resolve the issue amicably she was refunded $350 for the inconvenience. We have done the maximum to resolve the matter amicably with the client. We kindly request for this complaint to be closed. 
  
  
  Please contact our office at ****************** and we will work with you to see where we can provide an additional discount/refund. 

  Customer response

  08/26/2024

  I am rejecting this response because:   If i did not stop payment on my credit card I would have got nothing! These people have got to be kidding me ! MY HUSBAND AND I EMPTIED OUT THE MOVING TRUCK AND PUT ALL OF THE FURNITURE TOGETHER OURSELVES !! I AM NOT AND I MEAN I AM NOT GOING TO LET THIS GO! THIS BUSINESS NEEDS TO REIMBURSE ME MY TIME AND THE **** AND SUFFERING OF MY 83 YEAR OLD MOM ! WHO HAS NEVER MOVED IN 62 YEARS. AND THIS COMPANY MADE IT A NIGHTMARE I WANT THE FINAL PAYMENT MADE BACK TO ME ! WE DID THE WORK NOT THEM. AND I WILL NOT LET IT REST UNTIL THEN. THATS IT!! 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩