ComplaintsforPark Place Motorcars Dallas

• Initial Complaint

  09/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Park Place sold me a vehicle that they stated was new and that they consider vehicles to be new and not preowned up until a certain amount of mileage.Just 5 months after purchase I started experiencing major electrical issues with the vehicle, thus I opened a claim with ******** regarding buying back the vehicle as it poses a serious safety risk to me and had been in the shop for ***airs for over 30 days.******** corporate came back to me and stated that they do not buy back certified pre owned vehicles however my vehicle was not a certified pre owned and was in fact a new vehicle. The dealership was dishonest with their presentation of the vehicle to me upon purchase and when I reached out via phone to the ** and to the sales **** I was ignored multiple times.The vehicle runs the risk of explosion due to issues with the battery however they refuse to make things right both at the dealership and corporate levels. This vehicle is a Lemon. Upon my 2nd attempt at ***airs, I was asked by the service *** who helped me previously if I had reached out to corporate regarding the issue and to seek buyback. She recommended this and the other service *** helping me stated that they have seen this issue with a few other **** and they have taken the same route. I was open to receiving a replacement vehicle however this experience has left a sour taste in my mouth and now with the service records on the vehicle showing major electrical ***airs, my ability to sell this car upon the end of its lease is nearly impossible without taking a hit financially.

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Dallas Parkplace tamper with evidence. The service department failed to do my scheduled diagnostic scan and just do an oil change and not avoiding me to have a safe vehicle to drive after repairs. The service manager ***** changed the reason why some services was completed and not what was requested

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I will preface my complaint with information about myself for context. I am a ********* veteran with 5 trips to **** and currently work as a Network Engineer. Attention to detail is something that not only is vital to my ability to do my current job but also kept me and fellow soldiers alive.We are prideful in our integrity and would at the very least expect decent customer service when having a vehicle serviced at a place that seemingly has the same core values.Unfortunately this has not been my experience with Park Place on ****************. My vehicle has been in the shop 4 times in the past year. Some of which have been simple maintenance.Purchased a 2019 E53 AMG coupe June of 2023. Within the span of 4 months the factory wheels would continuously get hairline cracks from just daily driving. Hit no potholes etc.I purchase forged wheels to resolve the issue. A 2 month wait time from order to build. Seems as if my wheel issues are behind me. That is until I take my car in for an AC repair and control arm replacement in May 2024. The vehicle was in the shop for a month and upon return I immediately notice the finish is damaged on the D/S Front wheel. I notify the service advisor of this and say its no big deal since I have touch up paint.However upon further inspection and wash it was found that both front wheels are cracked. I leave a review that Saturday on their internal system but was told that it was only for the service advisor not the business.Pictures are taken of the car when dropped off. This should be a relatively simple resolution however the response from Park Place was as such "After further investigation the managers have not found the tech liable"I had to sign a waiver to authorize an overnight "test drive" and I know the condition of the vehicle before dropping it off. I wash and detail it personally every week. Cracks in forged wheels would be impossible to miss.Its insulting to a customer's intelligence with these responses.

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  ************************************** I had a AARP tow my Mercedes to Park Place because my auxiliary battery light was on. The next day I called to see how much my automobile was going to cost for repairs. Zeb the technician stated he had not seen my car and it was not on the lot. We did this song and dance for five days. Finally I had enough I called my insurance company to report my car stolen. The insurance company was able to find out that my car was dropped off at the dealership but not with who had the keys. I had my daughter *** take me to Park Place. Upon turning on the lot I saw my vehicle on the front row. My daughter ask to speak with ***. Once she was pointed in the direction of *** who was very rude and totally ignored my daughter. Needless to say, she stopped ******* a manager and if he would not mind helping her with her problem. He said he would be glad to assist and asked were the keys were she explained she had no idea. He asked for the wrecker driver information and he would run back the tape to see who received the keys. This entire cat and mouse continued for over two weeks before I even spoke with *******. ******* was able to get my work completed on my vehicle. Although. I have left ******* a voicemail last week if he would have someone bring my car to me due to me being 82 years old and not wanting to drive that far of a distance. I have never received this kind of service from Park Place. Usually Park Place bends over backwards to assist their customers but this is an entirely different experience for me. I reached out to the Better Business Bureau because I have never been treated this way by Mercedes dealership. I feel as though it might be because I am a older woman, black woman and I dont matter. What else could it be?

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  In January of this year, I took my car to the service department to determine why the air conditioning stopped working. My car was still under warranty and thus covered. The service department advisor *************************** stated that a rock hit the unit somehow and that it was a collision and thus an insurance claim issue and that the body shop would have to do the repair since it was collision. He told me the cost was determined to be 2400 dollars. The body shop of the same dealership increased the price to ******* dollars and never explained why the increase. I wanted to get another estimate and *************************** of the body shop claimed it would cost me 1000 dollars to take my car and get another estimate due to storage fees, blueprint fee (whatever that is) and other ridiculous charges. ***** claimed he didn't know the managers name when I asked to speak with the manager nor why the increase in price. He stated I shouldn't worry about it since it was an insurance claim. Is insurance fraud what was intended and the practice of this dealership?

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I lost my car key. I was told that I had to have it towed to the Park place motor cars in Dallas. I called Mercedez and they had the car towed in. Later, my car was damaged. I was told several things that was wrong with my car first ******* said it needed a battery, a new ********* rods, replace the steering wheel column and an alignment. Nothing was wrong with my vehicle before being towed. In December my car was damaged by ParkPlace in the Car Wash line and was damaged. They placed second hand parts on my car without my permission and an emblem that looks nothing like the one that came with the car. I have been treated with no respect and given the run around . No one wants to take responsibility for the damages . This has caused a great amount of stress.*********************, ** and ******* have given me the run around and talked down to me several times . Saying I needed things I didn't need and I this point proving to be untrustworthy.

  Business response

  02/21/2024

  ******, please accept our sincerest apologies for your overall experience. After speaking with our Service Director, *********************, he shared that you have now received your second key. Did this help solve your concern? Please let us know when you have a moment, as we want to make sure.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Note:1. Sold a damaged car as New on 1/25/2024 (E-Class 450A).2. *** returned to dealership due to more than one damages back to dealership on 1/27 3. 2/14 - car is still under repair 4. I have been following up with sales to cancel the deal since 1/27 with no return calls from dealership after being promised calls every time. ********************* does not care to give call or handle the issue 5. I am not left with any alternatives to try other avenues to move forward; get compensated and get the right done for me and my family given how expensive this car is and how much value it lost due to the damages on this car hence raising this on public forums line bbb; consumer protection, TX DMV etc 6. I am wondering where is the Qa/QC for such expensive cars and where is the accountability??@park place motorcars Dallas - this isnt your A game being a Merc dealer and I am very disappointed, I have really wasted a lot of time on this.

  Business response

  02/21/2024

  ******, thank you for taking the time to voice your concerns. Please accept our sincerest apologies that your new vehicle has caused any concern despite it arriving directly from the manufacturer with a damaged top. After speaking with our team and reviewing the repair order, records shows that the vehicle is in pristine condition that we have completed the $7,000 repair on the convertible top which has been completely restored to factory condition. We have provided the ** and pictures of the beautiful E-Class purchased. Further settlement does not seem applicable, as the order has been completed. 

   

   

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  i purchased a new 2022 ******** S580 on December 14, 2021, from Park Place ******** on ******************* in Dallas for approximately $140,000. The salesmen at the dealership made false representations regarding the run flat tires that came standard with the car. The tires have a flat just by running over small items or even the smallest pothole. We were lied to about the ******** roadside service. The salesmen told us it might take 30 minutes for a service truck to arrive. My wife has had four flats, and each time she had to wait for almost three hours. The electrical system in the car went out just a few days after purchase. Since then, the car has been back to the dealership multiple times for repairs, and the car cannot be fixed. The computer screen flashes warning signals at random. On one event, my wife was driving the car back home from ******** and the car stopped accelerating on Highway 30 even thought she was stepping on the gas pedal. She waited for over five hours, and the ******** roadside service never showed up. She had to call a local tow service and pay to tow the car back to Dallas. Just recently, the car locked up and stalled on the road as my wife was driving. A manager at Park Place (*********************) told us that he would help us because he wanted us to be happy and keep our business. We were told we could swap the car for another car as long as we traded within the Park Place group of dealerships. We found a Lexus LX600 at Park Place Lexus in *********, *****. We went to the dealership on Saturday to pick up the car only to find out that we were not going to swap even. We were told we had to pay approximately $40,000 as part of the trade arrangement. During one of our meetings with *********************, he told us that over 50 ******** cars were coming back to the dealership with electrical problems. I'm not sure how these were resolved.My wife's car is a safety hazard and cannot be fixed. ******** refuses to refund/replace the car.

• Initial Complaint

  11/17/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In January 2023 I placed an order for a brand new ******** ******** Van with ********************* from Park Place Motorcars Dallas with delivery to my ******* home. I paid $1,000 deposit. In June 2023 **** told me that the Van is ready, but he cannot deliver it to *******, because the company policy recently changed. I informed him that he's breaching our agreement and asked for a deposit back. He refused to issue a refund citing a charge back from my credit company. I called my bank and was informed that there are no active charge backs on my account. On October 15th, 2023 I asked **** again for a refund and received no response. It seems to me that this dealership is involved in bait-and-switch fraudulent activity. Please help.

  Business response

  12/27/2023

  Greetings. We have sent the refund and have provided additional documents sharing the address you provided to send the check to and the tracking number to the desired address. We are so sorry for the extended wait time. We appreciate your business, as well as your patience.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  LIVID! RUN from this dealership. The service advisor Kortina C******* forged my signature on two documents the walk around inspection and a form releasing them of liability if something happens to my car also stating I am held liable for costs. When I went to the manager CJ to report asking him if this is common practice he said he would “talk to her” and it wasn’t. Obviously he wasn’t going to do anything so I asked for his supervisor. He told me the owner was John D*** however a quick ******** search and he is just a manager there also. He gave me the 1800 number for customer service and that was it. No help no resolution for an ILLEGAL act! Kortina called me after I had left to send documentation for my visit and then told me her manager CJ said that I was mad. She then had a sob story that she was sick and had been writing customer’s signatures ALL DAY and then put her initials on it. She proceeded to say she used to be a paralegal and that it was okay. I corrected her and said it is still not okay without my permission regardless if you were a paralegal… it is still illegal!! RUN from this dealership it’s apparent it is common practiced for them to forge signatures of their customers! Date 4/14/23

  Business response

  06/05/2023

  Greetings,

    We are disappointed to read this sentiment, as it does not reflect the high standard of service and moral, we are known to have here at Park Place. Our Service Manager, *****************, has been working diligently with this client to resolve the miscommunication and regain her trust. The client at the time had been explained that there were no charges for the factory recall that was performed, and she would not be liable for any cost. Our service manager apologized for the mistake, and miscommunication, as well as explained that during this period of time there was a no contact process ******* followed during Covid-19 protocol, and that we would never intentionally forge her signature. However, the client wanted ******* terminated on the spot. Our service manager told the client the issue would be handled internally, and then we proceeded to release the car to her with no cost. Afterward, ******* did follow up with this client to apologize later that day, as we did not intend for this to happen.

  Customer response

  06/05/2023

  I am rejecting this response because:   The business did contact me however, this is a legal offense forging a signature without knowledge or consent. Regardless of COVID 19 policies I should have been notified that was going to be done and I was not i was even in the waiting room. We are way past COVID with *** standards previously in place lifted. Ot has been over a year since restrictions were in place so this is not a valid response. if she was in fact sick she shouldnt be at work. Additionally, yes I received a phone call from ******* who was not accepting responsibility and told me she can do it because she used to be a paralegal which is false. She had no remorse for her actions and even stated she had done this to multiple clients that day. This company regardless of the policies is not forthcoming with information if it has such a policy and is therefore liable.

  Customer response

  06/05/2023

  I am rejecting this response because:   The business did contact me however, this is a legal offense forging a signature without knowledge or consent. Regardless of COVID 19 policies I should have been notified that was going to be done and I was not i was even in the waiting room. We are way past COVID with *** standards previously in place lifted. Ot has been over a year since restrictions were in place so this is not a valid response. if she was in fact sick she shouldnt be at work. Additionally, yes I received a phone call from ******* who was not accepting responsibility and told me she can do it because she used to be a paralegal which is false. She had no remorse for her actions and even stated she had done this to multiple clients that day. This company regardless of the policies is not forthcoming with information if it has such a policy and is therefore liable.

  Customer response

  06/05/2023

  I am rejecting this response because:   The business did contact me however, this is a legal offense forging a signature without knowledge or consent. Regardless of COVID 19 policies I should have been notified that was going to be done and I was not i was even in the waiting room. We are way past COVID with *** standards previously in place lifted. Ot has been over a year since restrictions were in place so this is not a valid response. if she was in fact sick she shouldnt be at work. Additionally, yes I received a phone call from ******* who was not accepting responsibility and told me she can do it because she used to be a paralegal which is false. She had no remorse for her actions and even stated she had done this to multiple clients that day. This company regardless of the policies is not forthcoming with information if it has such a policy and is therefore liable.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩