Business ProfileforToyota of Dallas

Im posting to share our negative experience in dealing with Toyota of Dallas. We had not purchased a new car in almost 20 years. Our dream turned to a nightmare that has not yet ended, almost two month later. We were told that the vehicle we wanted was not available on the lot but was available elsewhere and that they could get it for us. About two weeks later I called for an update. I was told that they could not get the vehicle and it was ordered from the manufacturer and again they assured us it would only be a few weeks. That was a lie. Then, we get a call that our vehicle would arrive the next week but if we wanted a vehicle that didnt have all the features we wanted it would be there sooner. We then realized its nothing close to what they claim they ordered specifically for us. It was the wrong interior color and also lacked nearly every bit of equipment we told them we wanted. Meanwhile, they still have our money. Its obvious now that this vehicle was on the way all along as a stock order and they think they can just stuff us into it without any consideration for our family. To them, were not a person, a family yet just another sale. Now, almost two months later, we are nowhere close to getting our dream vehicle and they still wont return our $ They wouldnt do that. They told us Toyota doesnt do that. We then told them we would share our experience on their reviews because of their lack of any sort of customer service. To anyone thinking about purchasing at Toyota of Dallas, think hard. ****** ******, General Manager, this is directed at you. If there is any integrity in you or your organization, youll see that we get our money back so we can go and take our business to a reputable dealer that will treat us like we deserve to be treated. Your team misled us, took advantage of us, and tried to stuff us into a car we didnt want. Your team either doesnt have the ability or the skills needed to meet our request. Please just return my money.