Business ProfileforCampus Box Media, LLC

Customer# ********* On Wednesday, September 4, 2024, we were approached via phone by ***** **********, a sales associate from Campus Box, regarding a sponsorship and advertising opportunity with **********************. After discussing it, my husband and I agreed that supporting our local school sports team would be a great way to promote our new business, which is less than a year old. We opted for the premium package that included t-shirts, coupon flyers, and geo-location advertising, along with an extra charge for colored shirts instead of standard white ones. ***** was very accommodating and promptly prepared our package, processing our payment of $1,798.97. She assured us that someone would contact us the next day to finalize our logo for the T-shirts and coupon flyers. However, the following day passed without any communication from the company, and we did not receive any updates until September 27, when we finally received the proof. It is important to note that we had not been consulted regarding the logo prior to this. I had been attempting to reach the company with several questions that soon turned into concerns. I sent emails to customer service on September 24, 26, and 30 and left voicemails each time. I also requested ******, who sent us the proofs, have customer service contact me. She did forward my request, as I received an email from ******** ****** on October 2. I promptly replied, asking for a phone call from customer service and followed up with another email on October 8. Unfortunately, I have yet to receive any response, either by phone or email. Given the complete lack of customer service and disregard for their clients, I am now requesting a full refund. It feels as though they have taken our money and disappeared. The phone number we listed and what Campus Box has is a working number along with an active email address.