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            Business ProfileSundance Home Remodeling, LLC

            Roofing Contractors

            Contact Information

            Dallas, TX 75219

            Visit Website
            Email this Business
            (214) 247-8913

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 3:00 PM
            8:00 AM - 8:00 PM

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 4

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sundance Home Remodeling, LLC is a customer-focused service. We offer competitive pricing. SHR is a leading roofing company serving North Texas. SHR is an authorized solar panel dealership. Windows and remodeling! Financing provided.

            Products & Services

            Roofing, Solar panels, Bathroom remodel, Kitchen remodel, Windows, Decks. Fences, Demolition, Sunrooms, Floor installation, Tile installation, Wrought iron fencing, Stone countertop install

            Business Details

            Location of This Business
            Dallas, TX 75219
            Email this Business
            BBB File Opened:
            11/3/2020
            Years in Business:
            4
            Business Started:
            11/2/2020
            Business Started Locally:
            11/2/2020
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 8:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 8:00 PM
            F:
            8:00 AM - 8:00 PM
            Sa:
            8:00 AM - 3:00 PM
            Su:
            8:00 AM - 8:00 PM
            Business Management
            • Mr. Michael Tongkeamha, Owner
            Contact Information

            Principal

            • Mr. Michael Tongkeamha, Owner

            Customer Contact

            • Mr. Michael Tongkeamha, Owner
            Additional Contact Information

            Fax Numbers

            • (214) 247-8916
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Derwin D.

            06/12/2023

            Sundance remodeling came to the house and discussed remodeling needs, took measurements, and photos. They assured me they could take care of my remodeling needs. They never, however, never got back to me with an estimate, and never gave a courtesy call back about the estimate. They completely failed to respond, call, and or follow up. I question the integrity of this company. And honestly I feel like this is a racial issue of serving Black people. Black ****** do not do business with this company.

            Sundance Home Remodeling, LLC Response

            06/13/2023

            ******,If I could add a pic I would show everyone how you never responded to my text message requesting your email. Yes, I did move on when I got no response. You could reply to my text when confirming your appointment, but now you don't get my texts asking for your email? All of this occurred on June 1. I'm a business owner. In the end, it's not about one's skin color, rather, it's about providing a service. You left a 1-star review because you never checked your text? But you could respond to my text when scheduling your appointment? You're playing with peoples business by not being more thorough before posting this low review. I'll hold your text message for any that will need to see my refutable evidence. I would kindly ask that you request to see the time stamped text and remove this review.

            Customer Response

            06/13/2023

            Received a response from Sundance. Apparently company policy is to contact the customer only once. If no contact, just move on. This type of follow up customer response and attitude is unacceptable. And does not reflect best business practices. Most legitimate business would have some type of customer contact system in place to follow up on estimates. Its humorous that you would hide behind a missed text, and decide to not follow up with a call, text, or email on a job where you actually came out to give an estimate. The only other possibility leads me to a different conclusion. If the goal is to provide a service, then why not follow up with several calls. Your competition wouldve called me back to follow up. With this type of attitude, Im glad it didnt work out. Just fyi, your failure to follow up was not only a loss of business to you, but an inconvenience because we had to get additional estimates. Which delayed the start of the project. I had actually decided to go with Sundance because of your reviews. Black Lives Matter, so do Black dollars.

            Sundance Home Remodeling, LLC Response

            06/13/2023

            I stand by my service and the people that work for me. Your opinions are very presumptuous about the way a service should be ran. If your project was that serious, you should have shown the common courteous to reply back. I don't hound my potential customers with calls. You and I talked before I left your property, the instruction was simple, I need your email. You agreed. I then texted you. Your project wasn't that big of a deal. You already fired one contractor. I'm ok with not earning your business. What is upsetting is your race card theory. It's good to know you respond to messages now. P.S. I'm happy you can use my platform to help your BLM agenda! Thanks, ***!

            Customer Response

            06/14/2023

            Dont make me laugh. Channel 8 minicam is next. *** already called NAACP and LULAC to start a campaign against Sundance. Ill give you something to think about while youre on the toilet.
            Read 1 More Customer Review

            Local BBB

            BBB serving North Central Texas

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