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Find a Location

Auto City has 1 locations, listed below.

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    • Auto City

      908 S Buckner Blvd Dallas, TX 75217-4505

      BBB Accredited Business

    Business ProfileforAuto City

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.64/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/27/2006

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    908 S Buckner Blvd, Dallas, TX 75217-4505
    BBB File Opened:
    11/12/1993
    Years in Business:
    37
    Business Started:
    9/11/1987
    Business Started Locally:
    9/11/1987
    Business Incorporated:
    8/4/1966
    Accredited Since:
    12/27/2006
    Type of Entity:
    Corporation
    Alternate Business Name
    • Martin Ingram Enterprises, Inc.
    Business Management
    • Mr. Blake Ingram, President
    • Mr. Keith McKeague, Customer Care Supervisor
    Contact Information

    Principal

    • Mr. Blake Ingram, President

    Customer Contact

    • Mr. Blake Ingram, President
    • Mr. Keith McKeague, Customer Care Supervisor
    Additional Contact Information

    Fax Numbers

    • (214) 391-3483
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    DANYALE J

    1 star

    06/14/2024

    I purchased a car from them in September of 2023, the engine went out in May of 24 while I was in **** Texas picking my daughter up from college. I had the car towed the the ******* dealership in **** to be looked at, and was told the engine was bad. I called the dealership to inform them what was going on and that the dealership was going to try and get the engine repaired by *******. The process took about a month to get approved. during this time I asked Auto City for a loaner car, and was told they couldn't help me unless they had my car at their repair center. I had to get a rental which cost me $1278 for that month. Auto City went to Waco ******* and repo the car before it could fixed. Now they want me to pay $1800 to get the car back that has no engine..I haven't even had this car a year and it's suppose to be under AUTO CITY WARRANTY.. THEY SELL LEMONS DO NOT BUY HERE.

    Auto City Response

    06/17/2024

    We appreciate you taking the time to leave this review. Respectfully, there are a number of inaccuracies. Your account was past due prior to the vehicle breaking down. Auto City is similar to most other dealerships in that we do not have a loan car program. This is clearly explained to you at the time of closing. Where we differ from most dealerships is that instead of a loan car program, we have a 24-month / 24,000-mile limited warranty, which covers most of the major systems in the vehicle. The engine was replaced under warranty with a brand new engine with zero miles, at no cost to you. Prior to your vehicle being repossessed we made a number of attempts to contact you to make payment arrangements with you for your past-due balance. Calls, text messages, and emails all went unanswered, leaving us no other recourse but to repossess the vehicle. We did not hear back from you until after we repossessed the vehicle. We never know when a vehicle is going to need to be repaired, but we stand behind every vehicle we sell when something does go wrong.

    Local BBB

    BBB serving North Central Texas

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