ComplaintsforClassic Chrysler Dodge Jeep

• Initial Complaint

  07/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a Chrysler 300 from you in July 2021. The car went in the shop in Oct of 2021 for a transmission issue didn't come out til Dec. The car went recently on June 8 for a transmission again we didn't get it back til the 9 of July. As of today the car is back in the shop for the same issue. We have literally drive this out of the one year 6 months

  Business response

  10/12/2022

  Business Response /* (1000, 9, 2022/08/25) */ General Manager Walter A**** is in contact with the customer to try to find a satisfactory resolution to the customers concerns regarding his vehicle.

• Initial Complaint

  07/17/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I canceled all of my "Classic" warranties as of 1/1/2020 and have not received the proper refunds yet. I have spoken to Masey McCracken at the Warranty Company (IAAWG) on multiple occasions to which they have said all the funds have been returned to Theresa Lawton at Classic Denton. I called looking for this person multiple times and was always told she would call me back and never received a call. In May 2022, I received a call from Tina Shoemake at Classic Denton stating that she received a return of refund checks because they sent them to the wrong address. I gave her my actual address and they were sent out. When I received them, I noticed that they were not all there and for the incorrect amounts. Per my records and the records of the Warranty Company, the following should have been refunded: The $399.00 was for the "Vehicle Theft Warranty" (Originally $399.00) which was canceled on 1/1/2020. (Refunded in full) The $660.00 was for the "Classic Shield" (Originally $849.00) which was also canceled on 1/1/2020. (Short: $189.00) The one missing is the "Classic Tire and Wheel Road Hazard Protection Plan" (Originally $899.00) and canceled on 1/1/2020. (Short: $899.00) In addition, Tina mentioned in an email that the Chrysler warranty refund would come from Chrysler and was separate. The problem there is that I NEVER canceled that warranty. The last contact was on June 15th when Tina said "I will check on that." I have sent multiple follow-up emails since with no reply from Classic Denton. I have extensive email evidence of refunded amounts from the Warranty Company. I expect the remaining $1,088.00 refund (including the $189 short and the $899 missing)

  Business response

  08/22/2022

  Business Response /* (1000, 5, 2022/07/20) */ Hello **** ******* was contacted 07/20/2022 advised refund check processed today and refund of $1088 he should receive within 10-15 days Consumer Response /* (2000, 7, 2022/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Contacted by general manager. He Was unaware of the issue occurring. He stated the same as marked above. I believe this to be occurring as reported by the GM and I will re-open the case if needed at a later date. Thank you everyone!

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Dec 20, 2021 I brought my 2021 CX9 in to take care of an oil change and a tire rotation. The service advisor (Jason ******** took my information and told me that they would also wash and vacuum my vehicle. Initially I told him not to wash because I was very particular about my paint and didn't want it scratched. Advisor then told me they wont scratch it and they use soft rags to wash and the paint would not be affected. I then agreed to have them wash it. Upon completion of the services, as the service advisor and I were walking back to my vehicle (this was at night and the parking lot lights were shining), I could clearly see clear coat swirl marks from 10-15 feet away. I immediately mentioned it to Jason and asked if he saw it too, to which he nodded and agreed. These were not random, barely visible marks. They covered every single panel of the vehicle from top to bottom and left to right. I told him that this was going to have to be addressed and will probably need paint correction to repair. He said to call him the next day and he would speak to his manager and they would get me fixed up. The call was made and an appointment was set up for them to assess the damage and offer a solution. This is where the general manager, **** Wick walks up to my vehicle and instead of inspecting to see the clear coat damage he immediately gave me a canned response of paint looking different in different light and something about the sparkles or flakes in the paint having an effect on how it might look like it is scratched. This explanation didn't sit well with me. I'm not a rookie and I know a thing or two about this sort of thing. When I tried to explain that this vehicle would need a full paint restoration he immediately dismissed it and offered to clay bar and polish the vehicle. Not sufficient for the damage done here. My offered option of having someone of my choosing complete the work and bill the dealership was rejected. The photos will show the issues with paint.

  Business response

  01/20/2022

  Business Response /* (1000, 5, 2021/12/30) */ Talked to Mr. ***** 12/30/2021 advised if he can provide the paid receipt from his company he wats to use for $350.00 Denton Mazda will reimburse that expense. He agreed. Rick **** General Manager Denton Mazda XXX-XXX-XXXX cell *****@dentonmazda.com Consumer Response /* (2000, 8, 2022/01/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) The GM of the dealership agreed to mail me a check reimbursing me for the quoted paint correction that I provided once I show them the paid receipt. This was the resolution I was looking for all along so it's a shame i had to jump through these hoops to get it accomplished. If I run into any issues with obtaining reimbursement I will reopen this case. Now I'll be finding a new dealership to handle all future maintenance on my brand new vehicle.

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