Business ProfileforMr. Rooter Plumbing of Dallas

There was a leak with our a/c unit and a technician came to fix it on 6/21/2024. He recommended we have a complete repipe of the condensate drain for the 3 a/c units. He listed in his invoice which I attached. That there was evidence of previous plumbers cutting into the line to cable it, then using a coupling to connect the line again. He explained this choppiness along with inadequate leveling creates improper drain flow. Mr. ********************** gave me a quote of $2,467.70 to redesign our pipes for it to function properly. I called them to move forward with the job and asked for the technician who gave me the quote to do the work but they said he moved on to *******, so a different technician would have to complete the work. When the new technician came out I asked him if he was aware of the job and he said yes. After inspecting the completed job I noticed there was still a lot of couplings and it still looked very pieced together. They told me my quote was only for 4ft of pvc and it would cost me more. This is not acceptable I told them I was given a quote to do the job they should know how much pvc is required I shouldn't have to measure for them, not to mention pvc pipe is cheap. The amount paid is more than enough for this job. They did half of the job, they leveled it but did not get rid of all the couplings. I was told to file a complaint and they would get back to me. That should not be the solution.