ComplaintsforThe Brook Apartment Homes

• Initial Complaint

  06/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My lease was due for renewal at the end of April 2023 and at the time it was due, the management failed to provide a lease. I made numerous attempts via phone calls, emails and in person contact to have them provide me a lease. My emails were not responded to. They also informed me they were short staffed which is why I was not provided a lease. They proceeded to place me on a month to month payment which I refused to pay as I had given notice of lease renewal ahead of time and they failed to provide me a lease. They proceeded to issue me an eviction notice the week they sent the lease; threatening me with the justice of peace and accusing me of not paying my rent and utilities. I responded to their threats by telling them to go to the justice of peace and make sure they have proof of allegations being made. I informed them their allegations and threats were illegal. My rent, bills and utilities have always been paid on time. This management is irresponsible, unresponsive and disrespectful. They provided my information to a 3rd party company after I notified them I was not consenting to my information being provided to a third party company. I emailed the supervisor (***************************) who tried to justify why she feels they have the right to provide my details to a third party I wasn't consenting to. I asserted my rights and restated my choice not to have my information provided to a third party company they claimed they were contracting for tenants to hire to clean their homes. My request was ignored and they provided my information to the third party company.

  Business response

  06/16/2023

  Good afternoon,
  
   A renewal lease was sent electronically on May 2nd for the resident sign with the dates back dated to avoid any disruption from the ending of her previous lease to the renewal due to the event our office was short staffed and missed getting her renewal signed before her previous lease ended. 
   By May 5th, the renewal lease had not been signed and the account fell into default for the rental amounts not being paid in full. We were unable to remove any additional month to month fee until the renewal lease had been signed. 
   On May 8th, we reached back out to the resident and resubmitted the renewal lease again since the electronic link to sign had expired because the resident did not sign within the 5 days it allows. 
   On May 9th we received the signed renewal lease. The lease had been executed and renewed in our system. The residents ledger was updated removing the month to month fees and late fees.
   After the lease was signed and executed, we received an email on May 9th from ****** wanting to opt out of one of our amenities here at The Brook. She did not want Spruce, an in-home chore service, our residents are able to use if they should want any services such as dog walking, housekeeping, etc. to have her information or contact her in any way. 
    We use the ***** Apartment Association lease at this property which goes over disclosure of information in paragraph 10.2. The paragraph states:  At our sole option, we may, but are not obligated to, share and use information related to this Lease for law-enforcement, governmental, or business purposes. At our request, you authorize any utility provider to give us information about pending or actual connections or disconnections of utility service to your apartment.  
    However, in order to help ease the residents' concern about being contacted we informed her that being a resident of The Brook allows us to share your email or phone number with our amenities that we provide. Spruce is contracted as an amenity here so they do have the right to reach out via email in regards to the services they provide as part of our business operations. If you wish to not receive any emails you will just need to unsubscribe from them.  

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