ComplaintsforCareington International Corporation
Dental Discount Plans
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Complaint Details
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Initial Complaint
09/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Renewed a dental policy without my consent. My dentist no longer takes this policy and I DID NOT use of my credit cars fire this renewal which I cant useBusiness response
09/26/2024
September 26, 2024
BBB Serving *******************
***************************
****************
Re: Case # ********
Ms. ***** ******
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by Ms. ***** ******.
Ms. ****** purchased a discount plan from Careington with an effective date of September 1, 2023. The terms and conditions on the application and membership agreement include the disclosure that the plan will automatically renew, and the member will continue to be billed until they cancel their membership.
After reviewing our records, we found no record of a cancellation request from the member prior to the renewal. However, in an effort to resolve this matter amicably, we will consider this request as cancellation and issued a refund of $89.00 to ********** card on September 25, 2024.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,**** *******
Compliance Manager
Careington International CorporationInitial Complaint
09/20/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was injured and this policy was suppose to be canceled 10/23 couldn't afford it any more yet I was charged until 7/2024 without utilizing the services and their refusing to refund the payments when I never used the benefitBusiness response
10/07/2024
October 7, 2024
BBB Serving North Central Texas
1601 Elm Street, Suite 1600
Dallas, TX 75201
Re: Case # 22315754
Mrs. Chantovia Jackson
Dear Dispute Resolution Department,
We received email correspondence from the Better Business Bureauregarding a requestfor assistance filed by Mrs. Chantovia Jackson. Core V Solutions, Inc. dba Careington Benefit Solutions (Careington) is a licensed Third-Party Administrator and processes claims for multiple carriers. Mrs. Jackson’s plan was purchased from Continental Life Insurance Company, an Aetna Company (Continental Life) in June of 2023.
After a thorough review of Mrs. Jackson’s records, we found that several claims were submitted, processed and paid under her plan. These claims indicate that her plan was actively utilized during this time. In addition, the only communication we received from the member prior to the request to cancel on August 5, 2024, was a call on December 8, 2023 requesting verification of her address and to have new ID cards sent.
We reached out to the carrier, and they have informed us that since the plan remained active throughout this period, and claims were filed and paid to the member during this time, they are unable to provide a refund of the premiums. Should the member have any additional questions or concerns regarding this policy, please contact Continental Life by phone at #800-264-4000, or in writing at PO Box 14770 Lexington, KY 40512-4770.
Thank you for bringing this matter to our attention. We take every customer concern seriously and strive to ensure transparency and satisfaction in all interactions.
Sincerely,
Judy Lonteen
Compliance Manager
Careington Benefit SolutionsInitial Complaint
08/27/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been charged $29.95 for over a year ( *** stated since 7/1/2021) for a discounted Dental and Vision account. Before calling the company I tried accessing account via website using forgot username, however no account exists using my emails. I have never received any postal mail, emails, or calls from this company. I do not have any information with an account/member. I stayed on the phone 30 minutes being switched to 3 different representatives, explaining my issues each time. The only thing the 1st and last representative stated that they only can cancel. Each time I requested a supervisor I was put on hold and put back in the *****. The only way I discovered that I was being automatically charged is because, my credit card declined a transaction. This is a card that does not have much activity so that seemed odd. I research the charge of $29.95 for 12 months, and thats when I attempted to access their website. This is just ridiculous for a company to continue to charge someone, and they do not see any activity/usage on their end from providers. I would like my funds refunded without any future charges.Business response
09/13/2024
September 13, 2024
BBB Serving *******************
***************************
***************
Re: Case # ********
***************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ***************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on July 28, 2021.
The discount plan purchased did disclose that the plan would automatically renew unless cancelled by you on the application and the membership agreement provided to you. ************** changed her payment method through the 1Dental app on February 24, 2022 indicating she was aware of the plan.
Our Customer CARES Director did speak to ************** and we have agreed to refund her a full year of membership charges in the amount of $359.40 as a one-time courtesy and cancel her plan to avoid any future billing.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationCustomer response
09/13/2024
I have reviewed the business response and accept this resolution.Initial Complaint
08/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Near the end of January 2024 I received a renewal notice from Careingon dated January 17th. It said it would automatically renew my account on or around 3/05/2024. The second page had information on how to cancel membership by sending an email to ******************** which I did. In June I found out that they had charged my credit card for the $179 renewal in March. I called the company and asked for a refund and I was asked to send the supporting documents I had, which were the renewal letter from Careington showing the cancellation instructions and the copy of the email I sent with the date. They requested that I send this info to ******************** which I did. I have called to follow up and they denied ever receiving the cancellation email. My email sends me notifications on emails that are undeliverable and I never received this notification so I know my email was delivered. I have been unable to resolve this issue with them since.Business response
08/23/2024
August 23, 2024
BBB Serving *******************
***************************
****************
Re: Case # ********
***************************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ***************************************.
********************** purchased a discount plan from Careington with an effective date of March 1, 2023. The terms and conditions on the application and membership agreement include the disclosure that the plan will automatically renew, and the member will continue to be billed until they cancel their membership.
After reviewing our records, we found no record of a cancellation request from the member prior to the renewal.Unfortunately, it appears from the documents provided, she misspelled the email address as ******************** instead of ********************************** and the request was never received.
Upon receipt of the complaint and to resolve this matter amicably,we issued a refund of $179.00 to Ms. ********** card on August 19, 2024.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationCustomer response
08/24/2024
I have reviewed the business response and accept this resolution.Initial Complaint
06/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged without knowing or ever hearing about to company.I want my money back.Business response
07/01/2024
July 1, 2024
BBB Serving *******************
***********************************************
Re: Case # ********
*********************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *********************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ******************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on June 21, 2024.
1Dental.com confirmed Ms. ********* intent to cancel the plan after speaking with her. We canceled the plan as of June 25, 2024, and refunded the $9.95 membership charge and the $30.00 one-time processing fee to her card.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In January 2024 my husband and I discovered that our dental insurance was not (and had not been) active for the past 2 years. We were unaware our policy had lapsed because the company administrator Careington had covered some things during that time. The company that owns our policy reinstated our policy retroactively and we paid them for the past two years. We were told to resubmit our claims, some of which had already been submitted by our dentist multiple times. We Paid them (now 2.5 years of coverage) and May 1st resubmitted every single claim that had not been covered from that time period. We were told they would send us confirmation, and booklet or services covered as well as member cards. We were told claim review would take up to 30 days. Today June 6th we called back and were told that due to a glitch the claims had not gone through and we will need to now resubmit the claims again. The company when we call still does not seem to recognize us as members. We believe because the company purchased our plan from another insurer and are required to keep our rate low are intentionally providing us horrible coverage in the hopes that we will just leave and find another insurer. We are self employed and paid them 2.5 years for policy coverage in good faith and it has gotten nothing but extraordinarily long times spent on the phone getting passed back and forth to customer service reps. I spoke today with a rep who said she saw a note that the policy coverage pack had been sent and it was marked "pending" This was promised us in January of this year. We are beside ourselves.Business response
06/24/2024
June 24, 2024
BBB Serving *******************
***********************************************
Re: Case # ********
*********************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *********************************.
Core V Solutions, Inc., dba Careington Benefits Solutions (Careington), is a licensed Third Party Administrator processing claims for multiple carriers, including HealthMarkets, which provides the dental policy held by *****************************, and his spouse, *****************************. We initially denied the claims for ***************** and ****************** due to a lapse in coverage.
Upon receiving your correspondence, we contacted HealthMarkets, who informed us that due to a system conversion, no notifications were sent to the member regarding due premiums. As a result of this error,HealthMarkets reinstated the policy without any lapse in coverage and authorized us to pay claims for the services provided during this period. HealthMarkets also confirmed they would send out a new policy and ID cards to the member. The claims were reprocessed, and payment was sent to the provider on June 17, 2024.
We regret any inconvenience experienced by ****************** and ****************** and appreciate the opportunity to resolve this matter. If you have any questions,please feel free to contact me at ************************************* or at **********************.
Sincerely,
*************************
AVP of Compliance
Careington Benefit SolutionsInitial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed up for this discount program about eight years ago with the intention of canceling it within a few years, I have moved since then and have only used it a few times in that time. My dentist, no longer accepts this insurance or discount plan and I have been trying to cancel it, however, the phone number on the website is out of service and there seems to be no other option for contacting the company aside from sending a fax (who even does that anymore?) And with the amount of complaints that other people are experiencing in getting refunds/cancellations I felt this was the best way to actually be able to get this canceled. Please contact me with my cancellation confirmation. Member # ******** Subscriber ID ******* Group ID USH-PDP Effective date 5/1/2016Business response
06/24/2024
June 24, 2024
BBB Serving *******************
******************************************************************************************
Re: Case # ********
*****************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *****************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ****************** purchased a discount dental plan through US ************* on May 1, 2016.
Since we have not heard from you, we are treating this complaint as your cancellation request. The plan is cancelled and no additional monies will be charged for this membership.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
05/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
The listed dentist did not accept the discount card like was promised by careington online. I had to pay full price to dentist! So I called careington for a FULL refund and they said no we keep $20 as a service fee!!!! Service???? You lied to me. I said you can't lie to people and steal their money. Apparently they can! Thrives and criminals!!!!! Don't buy!!!Business response
05/21/2024
May 21, 2024
BBB Serving *******************
***********************************************
Re: Case # ********
***************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by ***************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. **************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on April 16, 2024.
Our records indicate that you cancelled on April 17, 2024, and we issued a refund of the $179.00 membership charge and the $20.00 one-time processing fee. Please contact me at the number below so we can confirm that you received the refund.To improve our customer experience please provide the name of the dentist you contacted so we can confirm participation status and update our directory as needed.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
05/08/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a dental policy from Careington in December, 2022 for one year. On December 5, 2023 they billed me $99 for another year without my permission and refused to reimburse me.Business response
05/21/2024
May 21, 2024
BBB Serving *******************
****************************************************************************************
Re: Case # ********
***************************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by **************************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ********************** purchased a discount dental plan through *********************** LLC, doing business as 1Dental.com, on December 9, 2022.
The discount plan purchased did disclose that the plan would automatically renew unless cancelled by you on the application and the membership agreement provided to you. We understand that you called on May 7, 2024, to cancel the plan. In an effort to bring this matter to a resolution we are issuing a refund of $99.00.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International CorporationInitial Complaint
05/06/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had a charge of $7.95 on my bank account on 5/05/24 that I did not authorize. I would like this fixed. I don't want any of their services and I don't want them taking any more money from my accountBusiness response
05/21/2024
May 21, 2024
BBB Serving *******************
******************************************************************************************
Re: Case # ********
*************************
Dear Dispute Resolution Department,
Careington International Corporation (Careington) received written correspondence from the Better Business Bureau (BBB) regarding a request for assistance filed by *************************.
Careington operates discount health care programs. We sell directly to consumers and contract with third-party entities that sell our products to consumers. ************** purchased a discount dental plan through Union Plus, on September 1, 2023.
The discount plan purchased did include a monthly membership charge of $7.95. Since you have not contacted us we are accepting this complaint as your cancellation request.The plan is cancelled and no additional monies will be charged for this membership.
We appreciate your communication and the opportunity to resolve this matter. If you have any questions, please feel free to contact me at ************************************* or at *********************.
Sincerely,
***********************
Compliance Manager
Careington International Corporation
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Get a QuoteCustomer Complaints Summary
63 total complaints in the last 3 years.
17 complaints closed in the last 12 months.