126 Customer Reviews
Review from Jimmy S
1 star09/25/2023
Jw logistics has to be the worst delivery company in *****************. I was supposed to receive my shower doors on 09/14/2023. Crete Trucking delivered them to jw logistics on 09/11/2023 in ********* ***** and it's 09/25/2023 and jw logistics still haven't delivered them. I have called multiple times they never answer the phone and don't respond to my voice mail or multiple emails that I have left them. I have contractor's coming 09/29/2023 to do the job. This is ridiculous!! Jw logistics gets negative stars.
J.W. Logistics, LLC Response
02/01/2024
We recently discovered your BBB review and sincerely apologize for the delayed response. We deeply regret any inconvenience caused and are committed to addressing your concerns.To make amends, we would like to offer our sincere apologies. We are eager to discuss your experience further and gather feedback to improve our services.Please contact us at ************************************ to coordinate the resolution. We value your business and appreciate the opportunity to regain your trust.Thank you for your understanding.Review from Aaron A
1 star09/08/2023
Absolutely awful. I made a purchase through Wayfair and needed to return my item. JW Logsitics was assigned to the pickup. They reached yesterday evening by text to advise my delivery was scheduled between 8am-12pm. I replied advising that it was a return pickup, and they confirmed, stating the wrong template was submitted. Took off work, waited around all morning. Never received a text, phone call, NOTHING. Called, numerous times, unable to reach them and they leave you in the dark! Have yet to hear from them. Going out of the country tomorrow and needed this picked up today. ABSOLUTELY AWFUL company. Will be voicing my concerns to ************* of directors to discontinue the use of this carrier.Review from Robin F
1 star09/07/2023
Jw Logistics was supposed to be delivering an item I had ordered. It said it was received at the shipping facility and supposed to be delivered 2 weeks ago- so I called to inquire, but no one ever answers the phone at this company and they do not respond to messages. The lack of communication is ridiculous and it appears this is a common theme with this company. I had to push back my contractor because I had no idea where my item was and now I have to cancel and re-order.Review from Mohsen N
1 star08/23/2023
JW logistics are not available to answer calls ever. No planning , Homedepot must stop using such a irresponsible service provider. JW logistics must be investigated by BBB for customer dissatisfactionsReview from TMOD N
5 stars08/08/2023
Delivery went smoothly. Driver did a great job. He was a good communicator and safety conscious.Review from Gail C
5 stars08/08/2023
***** was very careful and professional! Thank you very much!************Review from Patricia T
5 stars07/25/2023
The delivery man was great. Very nice and friendly and very helpful.Review from Carrie L
5 stars07/24/2023
As a *** driver for 26 years I appreciate those willing to do their job with a smile. It was so nice to have ****** deliver my **** Deere equipment... Wow, talk about an uplift, just pleasant and grateful for life! And he made the delivery just where I wanted it. He should be in the office inspiring more people with his attitude! Please thank him for me. CL in ******Review from Cathy P
5 stars07/21/2023
Had delivery out of ***** and they were awesome. Assembly was quick and employees were respectful. Definitely recommend.Review from Karen B
5 stars07/19/2023
Both the office staff and **** the driver were very helpful. I needed the item by a specific time or no one could have been there to receive the delivery of my large 72 bath vanity. They were very accommodating and responded to my texts for assistance quickly. Great experience!
Customer Review Rating
Average of 126 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.