ComplaintsforIsland Breeze Shuttle
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Complaint Details
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Initial Complaint
09/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Upon booking this service, we requested two car seats for our children (1 year old and 3 years old) . When the shuttle arrived at the airport, we were provided with only one working car seat. We were driven to our destination with our 3 year old strapped into an adult seatbelt as we did not have any other mode of transportation available and rental cars to Galveston were sold out. Cynthia *****, CEO of Island Breeze Shuttle informed me that the car seats were complimentary and we will not be accommodated for our troubles because “We did provide the transfer you paid for, the car seat is complimentary, I am indeed sorry it was missing a strap, these things can happen.” Upon being picked up in Galveston to be transported back to the airport, our shuttle was pulled over and we were informed by the police that Island Breeze could no longer transport us because their permit was expired and the driver was unlicensed. Between the time the shuttle was pulled over and a “solution” was found, we sat on a curb in downtown Galveston with our children for two hours. We were informed by the officer that Island Breeze sent the shuttle and the driver knowing the issues with their permit and licensing, because the same driver was pulled over the previous Sunday.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.