Business ProfileforIsland Breeze Shuttle

so this would have been a five star review. Departure was TOP NOTCH!!! Pete was wonderful and took great care of us, got us to the cruise terminal early. He was prompt and professional. Coming back home however, was a NIGHTMARE. We got off ship an hour early. We got a notification from Jim that shuttle would be there at 930. I called them when we got off the ship and he said there would be a slight delay. At 915 I called him back and he said go on over to the pickup area (no seats) and that Greg would be there about 930. Well 930 passed, 945 passed 950 passed. All this time my wife was holding her pee. I called him back and he said there was a minor disaster.. give it 10 more minutes and Daniel was on the way now. This was about 950, well finally about 1015 Daniel shows up. We come to find out that there were supposed to be 3 vans picking up cruisers from 2 boats. We had to loop back around and go to the other terminal. All this time, poor wife is holding pee. We hung around there for about 45 minutes waiting. Come to find out that Greg had been arrested... thats what driver told us. No backup apparently available, so one family had to be turned away. WOW!!! They look so disappointed and so now, although I was thoroughly pissed, it was comforting to know that we at least had a shot to make our plane on time. I finally had enough sitting on this idling van for 45 minutes which was full of passengers ready to go to airport. So, I opened the door and complained about missing our plane and finally 5 minutes later we leave for airport. We barely made it on time. Also, forgot to mention the lets make a deal offer by Jim to some other passengers on our van. Explanation... well he says since you guys have the last flight can I offer you free storage on your luggage and Starbucks money? That they would be back in a few hours to pick them up. Of course, these people being intelligent declined the offer. Jim kind-of laid the guilt trip on them. Said, well I guess that family w