Business ProfileforWorld Pet Travel, LLC

We contact WPT to find out the cost to bring our boys home from **********. We paid $6463 to bring dogs home on October 9th 2023. WPT assured us that everything was in order. When I arrived in CR, Fri Oct 5th I got their necessary health certs as directed by WPT but I received a msg from WPT that there was a prob but their vet in ************ can fix their health certs. I'm told the airline wasn't going to transport ********, but WPT was working on it and be patient. We drive to ************ on Sun. set to send ******** off early Mon morn to the vet to fly out Tues and I fly out Tues. I hear nothing from WPT after Fri. Once we arrived in ************ on Sun, I reach out to the vet to find the dropoff time for the dogs, the msg is interrupted by WPT saying hold off because the problem with the airline hasn't been resolved. Can't stay in the hotel another night, my flight is leaving on Tues morn early. I hear nothing back from WPT until I msg them Mon morning, I'm told to be patient and they are working on it. At noon on Mon with assurance that it will be only overnight, we drop ******** off at the vet. I get a few msgs from WPT saying "we haven't forgotten you", "we're all working on it", or "we'll have a solution soon". Finally they come back to me Mon night to offer a different solution. Once we arrived home, on Thurs Oct 12th, we receive a msgs from WPT that there has been another prob. We are now told they are going to fly with the original airline but that they are flying into ** where they will be boarded over the weekend, then transp to our home by Tues Oct 17th. This will have been 7 days. They do fly out Fri. and after almost 14 hours we receive a message that they have arrived in **, have been walked, fed and watered. Nothing further. They arrive Tues w/o their blankets and with a multitude of sores and scabs on their bellies/legs from being on concrete and wood for over a week. I msg to let them know ******** arrived. I receive an emailed invoice for an add'l $4525.