Business ProfileforSteel Entry Premium Windows & Doors

On 4/30/2022 we put down a deposit in the amount of $18,277 for two steel sliding doors and one steel single entry door. Our order was placed on 7/1/2022. The paperwork states ***** week lead time. It took 27 weeks to receive the first door. The paperwork also states installation shall take 1-2 days. Our installation began 2/6/2023 and is still incomplete. Upon installation arrival, they require the remaining amount due for that specific door prior to installation work beginning. I did as such until they arrived with the third and finally door and requested the final balance be paid prior to install. At this time they were paid in full for the first two doors in which installation was incomplete for both. Over the next several weeks, we endured multiple reschedules and countless excuses and stories. We are currently left with our single entry door sporadically unlatching causing our alarm to disarm. All panes of glass in the sliders are defective with one or more of the following: fish eye, greater than 12 smudge line between panes of glass, blue drip lines between panes of glass. There is an unacceptable amount of outside air entering the home where the slider panels meet/overlap. There are several areas on both sliders in which daylight can be seen. One of the sliding doors has undergone so many adjustments and repairs that it doesnt function properly. At this time, we are asking for a full replacement of one sliding door, all glass panels on other slider be replaced, and all necessary actions taken to ensure our alarm is functional and doors properly sealed against outside elements. All work to be completed by April 30, 2023 We have reached out to the owner via email and phone and have not received a response.