Business ProfileforGameStop, Inc.

On the evening of 10/15/24 I went into gamestop (store #***) to have pokemon cards sent into *** using the new service offered through GameStop. The employee said that he wasnt told that the *************** was live yet so he couldnt speak about it. I told him that its all over the GameStop website and has even been announced in the news that day. I asked him if he could find out from someone that he works with or just go to ************************** and he will see. He refused. I asked him what he suggested I do and he said to call in the next day. I asked who should I be asking to speak to when I call and he said that there would on ** be one person in the store. I then asked what is that persons name and he said Im not giving you their personal information I explained that I wasnt asking for there full name just a first name so I know Im talking to the right person. He refused. I then asked him what his name was and he said Im not giving you my personal information I said you wont give me your first name? Im not asking invasive questions Im just trying to put a name to the face since he didnt have on a name tag. He then got frustrated and started blatant** ignoring me. I asked for the store number and he said he would give me customer services number he wasnt giving me the store number. Very unprofessional person. I had to have a lot of restraint dealing with him. I called on 10/16 to put a complaint in though customer service. I gave them all the details. I got the store number from another location. It is 10/31 and 3 times now I have been told they cant process the compliant because I didnt provide the persons name when that is what a part of the compliant is. They asked me to go to the store and get the name of the person and then call back. Instead of working internal** to figure it out. Now I have to go be a detective for my own compliant. Ive been a member for 18 years and never complained and the one time I did the system failed miserab**.