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          Find a Location

          Aeromexico has 8 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Aeromexico

              3663 N Sam Houston Pkwy E Ste 500 Houston, TX 77032-3611

            • Aero Mexico Airlines

              PO Box 282219 San Francisco, CA 94128-2219

            • Aeromexico

              2 Alhambra Plz STE 102 Coral Gables, FL 33134-5214

            • Aeromexico

              2001 W Camelback Rd Ste 235 Phoenix, AZ 85015-3472

            • AeroMexico

              1231 Greenway Drive Suite 230 Irving, TX 75038

            Business ProfileAeromexico

            Airlines
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            On 07/01/2020, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 20-11563. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to United States Bankruptcy Court for the Southern District of New York One Bowling Green New York NY 10004-1408 for resubmission to that court. The case number should be entered on the form.
            See all additional business information

            Contact Information

            3663 N Sam Houston Pkwy E Ste 500

            Houston, TX 77032-3611

            Visit Website
            Email this Business
            (281) 372-3480

            Customer Reviews

            1.03/5

            Average of 60 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            392 complaints closed in last 3 years

            88 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company provides travel services and vacation packages.

            Business Details

            This is a multi-location business.

            Find a Location

            Aeromexico has 8 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Aeromexico

                3663 N Sam Houston Pkwy E Ste 500 Houston, TX 77032-3611

              • Aero Mexico Airlines

                PO Box 282219 San Francisco, CA 94128-2219

              • Aeromexico

                2 Alhambra Plz STE 102 Coral Gables, FL 33134-5214

              • Aeromexico

                2001 W Camelback Rd Ste 235 Phoenix, AZ 85015-3472

              • AeroMexico

                1231 Greenway Drive Suite 230 Irving, TX 75038

              Headquarters
              3663 N Sam Houston Pkwy E Ste 500, Houston, TX 77032-3611
              Email this Business
              BBB File Opened:
              3/1/1995
              Years in Business:
              33
              Business Started:
              7/1/1991
              Type of Entity:
              Corporation
              Business Management
              • Mr. Andres Conesa, CEO
              • Mr. Ricardo Baker, CFO
              • Mr. Hector Franco, Treasurer
              • Ms. Adriana Ruiz, Customer Relations Manager
              Contact Information

              Principal

              • Mr. Andres Conesa, CEO
              • Mr. Ricardo Baker, CFO
              • Ms. Adriana Ruiz, Customer Relations Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              392 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/11/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              December 18 purchased one way ticket in first class for from NYC to *** ************ ********  in less than 24 hours I called to request a cancellation or change the representative told me that the ticket can be cancel since it was between the 24 hours period and assured me that I will get a full refund to my credit card, she gave me a **** ****** ******** so I went ahead and purchase another ticket. Few days later for my surprise I got an email from aeromexico stating that I can not get refund but a voucher since it was within 7 days of the day of travel in wich I confirm and see that the policy apply to coustomer from the USE my issue is that ( if I would have know that I would just use the ticket or change to another day with that credit) but I did not since I was told something different from the represantavie, I explained this in twitter message to customer support in december 23, 2023 they said that they will honor what the representative said and will get a refund but nothing has happened and is almost a month later.
              Read More
              Read 391 More Complaints

              Customer Reviews

              60 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Jennifer K

              11/11/2024

              This is for flight ***** from IAD to MEX on November 11 at 3:38pm. The front desk associate name Dora had horrible attitude toward me. She made me check in my small carry on bags stating that it is required by the United States our carry on bags weight has to be under 10kg. Upon checking the internet, that is not true. She still made me check my bag in. In the meantime, when we were boarding, everyone else had their carry on bags but me. I notice I am the only Asian person on this flight. I do not understand why I was treated differently. I travel for work monthly, this requirement has never been an issue for me until now. I want to let you know I will not be traveling with Aeromexico going forward again and will leave reviews to let everyone know about this experience so they are aware.
              Read 59 More Customer Reviews

              Local BBB

              BBB of Greater Houston and South Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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