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            Business ProfileCrown and Paw

            Art and Culture

            Current Alerts For This Business

            Advertising Review:

            The Better Business Bureau of Greater Houston and South Texas reviewed the business’s website in March 2023, and business's website has states a “100% satisfaction guarantee”.

            Despite this statement, the Better Business Bureau has received complaints and reviews from customers who state they were not able to receive their products or there were issues with the product.  Consumers were not able to received refunds from the company, after contacting them.  This issues falls within Standard 20 of the BBB Code of Advertising:

            20.  Warranties or Guarantees

            When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."

            Contact Information

            1321 Upland Dr

            Houston, TX 77043

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1321 Upland Dr, Houston, TX 77043
            BBB File Opened:
            12/29/2020
            Business Management
            • Complaint Handler
            Contact Information

            Principal

            • Complaint Handler

            Customer Contact

            • Complaint Handler
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/12/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I ordered 3 products over a month ago. Order #651502 I never received the products, and I paid for all of them. They told me that the order got lost in their system and that they were going to get right on it. I still don’t have any of the three products. I’ve emailed them multiple times with no response. These gifts were supposed to be for the holidays and were a month past and I have no contact with this company. They are not responding to my emails and do not have a phone number. Please help to get the product sent to me immediately and reimbursement for my difficulties. Ultimately, I want the products. On Wed, Dec 27, 2023, at 03:08 AM, Crown and Paw Support wrote: Hello Jodi, Thank you so much for bringing this to our attention. We are so sorry to hear that you have not received an update on your order. Upon checking, your order was not captured by our main artwork management system which is connected to the online customer dashboard. We are so sorry about this. Please do not worry as we will be processing this using our secondary system. We will immediately get back to you as soon as your artwork is ready for preview and approval. Apologies for any inconvenience that this has caused on your end. We seek your kind understanding regarding this matter. Thank you, On Tue, Dec 26, 2023, at 08:37 PM, Jodi Ritter wrote: Where is my order??????? I needed them for Christmas presents!!!! I had nothing to give my family!!!!!!! On Tue, Dec 26, 2023, at 08:34 PM, Jodi Ritter wrote: I never received this and it’s past z Christmas!!!! On Tue, Dec 26, 2023, at 08:33 PM, Jodi Ritter wrote: I never received my order! Now it's past Christmas! On Thu, Dec 28, 2023, at 12:42 PM, Crown and Paw Support wrote: Hi Jodi, We apologize for the inconvenience and disappointment this has caused! Rest assured that we are doing our best to finish your order at the soonest possible time. We'll send you an email once the artwork is ready for your approval. Thank you for your patience and understanding. Best regards, (...)
            Read 13 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carla K

            10/11/2024

            Don’t buy from Crown and Paw! If you’re not satisfied, you won’t get a response or a return even though they claim to have unlimited revisions and guarantee. Find a reputable company for your pet portraits—not Crown and Paw. Don’t use this company
            Read 3 More Customer Reviews

            Local BBB

            BBB of Greater Houston and South Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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