13 Customer Reviews
Review from Hal S
2 stars09/19/2024
I received a flyer that AGR was selling $5 gold eagles at spot price w/h a limit of ten. Called to order 10 at spot ($229.00 each), almost immediately tried to get me to buy 2 $50 gold eagles, I said no to that. I did receive the 10 gold eagles in about two weeks time and was satisfied with the purchase. The purchase was back in mid June, since then they have called 3-5 times every week. After telling them I wasn't interested in purchasing any more gold coins, they continued calling me. I've since blocked their number and will not deal with AGR again.
American Gold Reserve Response
09/23/2024
Hello Mr. Stone,
We are happy to hear that you are pleased with your purchase. Here at AGR, we take pride in cultivating strong rapport with all of our customers. After receiving your request to stop contact, we have advised our sales team to stop all contact per your request. Should you decide to use our services in the future, please give us a call.
AGR - Compliance
Review from Eunice T
1 star09/07/2024
This company advertises in small local papers. They say how great a $5 gold coin is but when you call they tell you it is not a good buy. Then the salesman tells you a better buy would be the $10 gold coin with the highest grade of 70 and they have a small limited supply. This is a bunch of malarkey. They send you a 1/4oz $10 coin for 5 times the cost of 4 $5 coins. They're experts at double talk and confusion as they bait you in with free shipping and a free $5 if you upgrade to at least even one $10 coin which is not a good deal at all. Pay close attention and don't get ripped off like I was.American Gold Reserve Response
09/23/2024
Hello Ms.Tatum,
Our sales associate's provide customers with full transparency, with every transaction. If at any time you are unhappy with your purchase or our services, please feel free to contact us, at any time, with any questions or concerns.
AGR - Compliance
Review from Larry J
1 star06/27/2024
Do not buy gold coins from this company. They advertise 1 oz coins but ship 1/4 oz coins. They over charged me by $6000.00 dollars.American Gold Reserve Response
09/23/2024
Hello Mr. Johnson,
Please feel free to contact us, at any time, with any questions or concerns regarding your purchase. If you find that you are not satisfied, we will be more than happy to give you a refund, upon receipt of merchandise.
AGR - Compliance
Review from Thomas D
1 star06/06/2024
I would not recommend them to anyone. They try to hook you in with their ads for tenth ounce gold coins at spot prices and then try to sell you other coins. When you decline, they somehow mysteriously "lose" your check for the coins you ordered. They will not honor the price they quoted you even is you have the order number. I would give less than 1 star, but that is the lowest they show.American Gold Reserve Response
06/07/2024
Dear Mr. *****,
At AGR, we strive to offer transparency when a potential client reaches out to our company. After speaking with management, we can not locate your information in our database. If there are issues that you would like help with resolving, please feel free to contact us at any time.
AGR - Compliance
Review from Wayne L
5 stars04/03/2024
Very happy with my recent transaction....shipping was incredibly fast. As far as high pressure, it's pretty easy to just say NO.American Gold Reserve Response
04/10/2024
Dear Mr. ******,
We would like to thank you for your review. We look forward to doing business with you in the future.
AGR compliance
Review from Walter R
1 star04/02/2024
Do not use this company. I’ve been dealing with them for a while. Here recently I had to turn some gold in for money. That was 3 weeks ago and they told me that the funds would be direct deposit. Well, it’s coming to an end for this April 2nd in which the funds would be deposited. They have not and I’ve made numerous calls with no help. I will never use them again and if you want to you better check it out. False promises and doomed outcome.American Gold Reserve Response
04/10/2024
Dear Mr. ****,
After speaking with our management and sales associates', we are unable to locate your order in our system. Please feel free to reach back out to us, so that we can answer any questions or concerns, that you may have.
AGR compliance
Review from Randy
1 star11/09/2023
Scammers , Bait and switch. Pay for one ounce coins received 1/4 ounce coinsReview from Winston S
1 star08/24/2023
"Immense pressure" is an UNDERSTATEMENT! Chris, the " Floor Manager" brow beat me for 15 minutes. After being given ALL of my credit card information, he literally refused to process my order for $5 GOLD AMERICAN EAGLES. Vault Release Code : *********.Review from Scott G
1 star06/28/2023
They are rip offs.got me for $1200 and now won't return my callAmerican Gold Reserve Response
06/29/2023
Dear Mr. *******.
Here at AGR, we pride ourselves on providing all of our clients with exceptional customer service. After reviewing your complaint, and speaking with your sales representative, I have been informed that we have tried, on several different occasions, to reach back out to you regarding this matter. Please let us know what we can do to rectify this situation. We look forward to hearing from you.
Shaneen ******** - Sr. Compliance Officer
Review from Heinz W
1 star04/28/2022
They blinked my 90 year old dad. They sold him a 1/3 oz coin for $3995. Current gold price is $1890.70/oz on a coin with a $630.23 smelted value.
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